Answered by:
Validation problems

Question
-
Yet another user having the spam software problem. Please help if able.
Thanks
Maury
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
Windows Product ID: 89576-OEM-7332141-00039
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {CE38828A-9502-4A3C-877A-B38F0B95E02D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070627-1500
TTS Error: M:20080203125012631-
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16493]
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16546]
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CE38828A-9502-4A3C-877A-B38F0B95E02D}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-2916942728-152606068-3638519473</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP302UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070102000000.000000+000</Date></BIOS><HWID>54320500018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard 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Monday, February 4, 2008 12:29 PM
Answers
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Hi MauryS,
I'm unsure what you mean by a "another spam software problem", but your issue is fairly serious.
You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed are Critical Vista System files. When there is one or two Mismatched files, it means that those files listed have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikly. Whats more likly is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog.
Aside from having Vista show as non-genuine, this issue may cause Vista (and possibly other programs) to become unstable and/or not behave incorrectly. I highly recommend using the System Restore process that came with your computer. (how to conduct the system restore may be diffrent for each computer manufacturer, so please see the documentation, that came with your computer, for assistence in the restore process).
Unfortunetly, this is a destructive process, meaning all settings, files and programs (that were installed after the computer was built) will be lost. Vista will be restored to how it was when it came from the factory. I highly recommend backing up your importent files to removable storage (Disk, Removable Hard Drive...so on).
I am very sorry, I know my suggestion will not make you happy, but it is the only sure way I know of to fix your issue. If it's any consolation, this is a very rare issue (i've only seen it three times) so it should not happen to you again.
Note: My area of expertise is with Vista Activation and Validation, so if you would like to get a second opinion and/or see if the Vista Support engineers have a better solution for you, please go to http://support.microsoft.com to learn of your Vista support options. You may also try posting your issue (and my diagnosis) in one of the Vista newgroups at http://go.microsoft.com/fwlink/?linkid=42486 and see if the Vista community has any better suggestions.
Thank you,
Darin Smith
WGA Forum Manager
Thank you,
Darin Smith
WGA Forum Manager
Monday, February 4, 2008 10:49 PM