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Product Key not working RRS feed

  • Question

  • My PC crashed and I have been restoring several programs. Office 2003 was installed by the OEM, HP. Since the trial verson lapsed I subsequently purchased Office 2003, but never did install. Now when i try to install I am unable to activate because I am requested to provide the Product key. I have read similar issues, and here is the diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 76477-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {2AD120DA-9A22-4BFC-8380-69D5D1530480}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2AD120DA-9A22-4BFC-8380-69D5D1530480}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3390330547-2722368362-2932222324</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PX743AA-ABA a1110n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20060223000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>CF463E4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3A105C3A679D1C0</Val><Hash>xwTS2qd5MeMr/4ljn30Px+osego=</Hash><Pid>70141-OEM-5622463-34937</Pid><PidType>13</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 108F7:Compaq Computer Corporation|108F7:Compaq Computer Corporation|108F7:Hewlett-Packard Company|1085F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A

    Please advise.

     

    help63

    • Moved by Darin Smith MS Tuesday, August 31, 2010 9:56 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Tuesday, August 31, 2010 3:06 AM

Answers

  • Hello help63,

      Unfortunatly, without a Product key, there is not much we can do. The only thing I can suggest is following the support doc KB811224 "How to identify, locate, and replace a product key http://support.microsoft.com/kb/811224

     

    Sorry we couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:04 PM
    Wednesday, September 1, 2010 10:04 PM

All replies

  • "help63" wrote in message news:532a229e-46f3-4d75-be1c-f7a0d7479ee4...

    My PC crashed and I have been restoring several programs. Office 2003 was installed by the OEM, HP. Since the trial verson lapsed I subsequently purchased Office 2003, but never did install. Now when i try to install I am unable to activate because I am requested to provide the Product key. I have read similar issues, and here is the diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 76477-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {2AD120DA-9A22-4BFC-8380-69D5D1530480}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2AD120DA-9A22-4BFC-8380-69D5D1530480}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3390330547-2722368362-2932222324</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PX743AA-ABA a1110n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20060223000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>CF463E4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3A105C3A679D1C0</Val><Hash>xwTS2qd5MeMr/4ljn30Px+osego=</Hash><Pid>70141-OEM-5622463-34937</Pid><PidType>13</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 108F7:Compaq Computer Corporation|108F7:Compaq Computer Corporation|108F7:Hewlett-Packard Company|1085F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A

    Please advise.

     

    help63

    (Mods - please move this to the Office Genuine forum)

     
    Which version of Office 2003 are you attempting to install?
    You should try first uninstalling the current installation - then installing your own Office. You will still need the Key, which should be on a sticker in the packaging for the disks.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 7:39 AM
  • Hi Thanks. My goof. I tried uninstalling and re-installing. Evidently I may not have activated the OEM version, and the packet I have does not have a product Key. Therefore I have concluded that the packet came with the PC, and I may not have purchased the software. I keep pretty good records of product keys, so therefore I may not have purchased it retail.

    Having said that, I am unable to activate the installed version as I have been informed that the link is no longer valid. Since I have an older machine I would like to activate the OEM version, but cannot. Is there a way to activate the OEM installed version?

     

    Thank you for your interest and attention.

     

    help63

     

     

    Tuesday, August 31, 2010 10:12 PM
  • Hello help63,

      Unfortunatly, without a Product key, there is not much we can do. The only thing I can suggest is following the support doc KB811224 "How to identify, locate, and replace a product key http://support.microsoft.com/kb/811224

     

    Sorry we couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:04 PM
    Wednesday, September 1, 2010 10:04 PM
  • Thank you for your time and assistance...Office 2003 worked well for me..
    Thursday, September 2, 2010 4:09 PM