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  • Question

  • my computer was slow getting into windows from start up.  I have it about 1 year.  A dell tech told me to reinstall Vista.

    I did and even though microsoft says I am validated my system says I am not.  I can not get into control panel and even my audio says it is not installed ???

    How do I get my system to validate and give me control back on my computer?

     

     

    Thursday, November 15, 2007 3:35 AM

Answers

  • Hi Flo,

     

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2392220&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Thursday, November 15, 2007 10:33 PM