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Problems with activation after reinstalling Vista RRS feed

  • Question

  • I bought a new computer which came with Windows Vista. When I first started up the computer, Vista installed automatically not needing the disc that came with it and automatically registered itself online. After Vista was installed, I decided to go back to my previous version of Windows (XP) but found that most of the hardware and/or drivers are not compatible.

    I re-installed Vista using the disc that came with the computer and I skipped the part where it asks for a product key because there is no sticker or anything which has it on. While looking at the System Info (Control Panel > System and Maintenance > System) I noticed it said "30 day(s) to activate. Activate Windows now" so I clicked on that and it asked for the product key. Because there was nothing to show what the product key is, I clicked on "Show me details for the error that requires this change" and this is what came up:

    -----
    The following information was found for this error:

    Code:
    0xC004C003

    Description:
    The activation server determined the specified product key is in use.
    -----


    I found my Product Key back but it still gives me the same error message when I type in and also when I try to change the product key it doesn´t work, and even trying to purchase a new product key didnt work even I really don´t want to do that. Could you please help me?

    friendly greetings,
    fismoluni


    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F84B192F-E110-4F50-A687-FCCC75C40EEC}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F84B192F-E110-4F50-A687-FCCC75C40EEC}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-4069894218-2113172752-3979591009</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7327</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7327MLN.10J</Version><SMBIOSVersion major="2" minor="5"/><Date>20070628000000.000000+000</Date></BIOS><HWID>01303507018400F8</HWID><UserLCID>1007</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Saturday, March 15, 2008 2:17 PM

Answers

  • The problem you have is due to the fact you apparently used the Windows Vista Anytime Upgrade disc to reinstall Vista.  What you need to do is to contact the manufacturer of your computer and request their Vista recovery or reinstallation disc designed for your specific computer model.  The Anytime Upgrade disc was designed to upgrade from one edition of Vista to another edition of Windows Vista.  Since you do not have a Vista product key for the edition you installed, the problem became evident.

     

    How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
    http://support.microsoft.com/kb/326246/en-gb

     

     

     

    Sunday, March 16, 2008 3:58 PM
    Moderator