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CRM2013: Weird issue, it forgets recently viewed accounts, opportunities etc every day RRS feed

  • Question

  • I have a really strange problem here.  When I log into Dynamics, it immediately will show nothing under recent accounts, opps, anything.  If I go into an account, it appears under recent right away, and does so all day.  I don't typically log out or close the window, so then I will stop work for the day, come back the next day and Dynamics is still logged in (or I may log in from a new PC doesn't matter), but all my recently viewed are gone again!

    As soon as I go into something it reappears under recent, but then next day it's all gone.  Any idea what might cause this?

    Thursday, April 17, 2014 1:02 PM

All replies

  • If your browser set to delete the cache when it's closed?  That will do it.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Thursday, April 17, 2014 1:39 PM
  • No it's not, but just to clarify the browser never closes, I put my computer to sleep so my browsers are always open.  But even if I log in on another computer its also gone.
    Thursday, April 17, 2014 3:17 PM
  • Well yes, it will be gone if you go to another computer, that information is connected to a local cookie (if I remember correctly).  Does your company have any kind of nightly refresh or cleanup procedures on your computer?

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Thursday, April 17, 2014 7:28 PM