Remove From My Forums

Windows Update Fails all the time

Question

Hi,

Could you help me please,

I have XP Pro. Since 2-3 weeks I can't download any kind of update. I have perform the Microsoft Advantage Diagnostic Tool and here's the result :

Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
Windows Product ID: 76487-640-8365391-23390
Windows Product ID Type: 1
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {63B930F7-71CD-4D7F-9791-38B216ED6F84}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.59.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: 5
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{63B930F7-71CD-4D7F-9791-38B216ED6F84}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23390</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-764733703-1060284298</SID><SYSTEM><Manufacturer>VIAK8M</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060118000000.000000+000</Date></BIOS><HWID>23DE3BE70184225D</HWID><UserLCID>0C0C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Notifications Data-->
Cached Result: 5
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

File Scan Data-->

Notifications Data-->
Cached Result: 5
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

File Scan Data-->

Notifications Data-->
Cached Result: 5
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:

File Scan Data-->

Passed	Active scripting allowed
Passed	Display images enabled
Passed	Computer time and date correct
Passed	Cookies enabled
Passed	ActiveX enabled
Passed	Windows validation ActiveX loaded
Passed	Office validation ActiveX loaded
Passed	Validation Self-help ActiveX loaded
Passed	Validation Self-help: Data.dat Corruption check
Passed	Validation Self-help: Cryptography check
Passed	Validation Self-help: Product Activation check

Sunday, September 30, 2007 1:50 PM

Answers

0

Sign in to vote

Hello Zoxt,

Thank you for visiting the Microsoft Genuine Advantage Forum. The purpose of this forum is the support of Windows Genuine Advantage (WGA) program. Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

Or, visit the WU Solution Center here: http://support.microsoft.com/ph/6527

Or, have a look at the WU support forum: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Thank you very much,

Stephen Holm, MS

Monday, October 1, 2007 9:09 PM

All replies

0

Sign in to vote

Your problem can be corrected by re-registering the various dll files that Windows Update requires to run.

To do this click on the “Start” button then “Run” and enter the following command into the “Run” dialog box

(be sure to press the Enter key on your keyboard after each entry)

· regsvr32 wuapi.dll

You should then receive a message to say it was successful. The above process then needs to be done for each of the following commands:

· regsvr32 wups.dll

· regsvr32 wuaueng.dll

· regsvr32 wucltui.dll

· regsvr32 atl.dll

· regsvr32 msxml3.dll

Afterward, please restart your computer.

Monday, October 1, 2007 2:06 AM

Moderator
0

Sign in to vote

Hi Carey,

Thanks for your help.

I did exactly what you suggested to me and I'm still unable to download any updates at all.

Do you have another idea ?

Monday, October 1, 2007 3:12 AM
0

Sign in to vote

I don't mean to bounce you around, but you will likely get a quicker answer
to your question if you post this in the Windows Update group. Here is a
link to that group.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate

Monday, October 1, 2007 4:12 AM

Moderator
0

Sign in to vote

Hello Zoxt,

Thank you for visiting the Microsoft Genuine Advantage Forum. The purpose of this forum is the support of Windows Genuine Advantage (WGA) program. Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

Or, visit the WU Solution Center here: http://support.microsoft.com/ph/6527

Or, have a look at the WU support forum: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

Thank you very much,

Stephen Holm, MS

Monday, October 1, 2007 9:09 PM

Answered by:

Windows Update Fails all the time

Question

Answers

All replies