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My Windows 7 activation disapeared RRS feed

  • Question

  • I am getting a warning that my version of Windows 7 is not authentic. My computer was at one point authenticated by Micrsoft however the product ID has disappeared from the properties section of System and Security..

    Under Windows activation it states Status  Not available    Product ID not available: nor is there a link to take me to an area where I can put in the Product ID. I have an authentic upgrade of Windows 7. How do I resolve this problem?

    Saturday, August 6, 2011 12:54 AM

Answers

  • Noel is referring to his response to another thread on June 10, 2011.

    (Noel's resolution)

    Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers? If so, first UNDO any changes they may have made, then run another MGADiag report and post back
    Here are the instructions for reinstalling the service.....
    First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
    If that's not the case, then you may have a corrupt file, so try downloading it again.
    Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy
    ****************************************************
    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    sc sidtype sppsvc UNRESTRICTED
    ****************************************************

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste
    You should get Success responses after each line of code
    when complete, reboot

    test the outcome (MGADiag should now report properly on the state of the license)

    --


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, August 6, 2011 3:48 PM
    Answerer

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Saturday, August 6, 2011 1:08 AM
    Answerer
  • I ran the tool as requested.Greg

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-9CJMH-CP7F7-W9G77
    Windows Product Key Hash: 2x43uw6XdFab7kHJ9oLSlsMtLS0=
    Windows Product ID: 00359-OEM-8882432-42462
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AD5464E5-07D3-4DAC-97BD-0DDA81C4D144}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD5464E5-07D3-4DAC-97BD-0DDA81C4D144}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W9G77</PKey><PID>00359-OEM-8882432-42462</PID><PIDType>3</PIDType><SID>S-1-5-21-1540923243-3201626354-83955196</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY511AA-A2L s5118f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.22</Version><SMBIOSVersion major="2" minor="5"/><Date>20090507000000.000000+000</Date></BIOS><HWID>661A3507018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:4:2011 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GEKoI5IwBKqdiwMOrBWvo59Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   PmRef  CpuPm

     

    Saturday, August 6, 2011 1:42 AM
  • In your first post you stated, "I have an authentic upgrade of Windows 7".  You do not.

    Windows Product ID: 00359-OEM-8882432-42462
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder

    You have an OEM copy of Windows.

    The error number, 0x80070424, suggests a service is not available.  Try this:

    1. Click Start, type services.msc in the Start Search box, and then click services.msc in the programs list. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
    2. Double-click Background Intelligent Transfer Service.
    3. If the Startup status shows "Stopped," click Start, and then click OK.
    4. Double-click Automatic Updates.
    5. If the Startup status shows "Stopped," click Start, and then click OK.
    6. Double-click Workstation.
    7. If the Startup status shows "Stopped," click Start, and then click OK.
    8. Close the Services dialog box and then try to install updates again.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, August 6, 2011 12:06 PM
    Answerer
  • Colin - the problem here is that the Software Protection service has been uninstalled (not stopped - but uninstalled!)

     

    I'm busy rebuilding my system ATM - so I don't have access to most of my stuff until it's sorted - but there's a recent post from me in this forum with instructions on how to fix it. Could you track it down and link to it while I get myself sorted out?

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 6, 2011 2:20 PM
    Moderator
  • Noel is referring to his response to another thread on June 10, 2011.

    (Noel's resolution)

    Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers? If so, first UNDO any changes they may have made, then run another MGADiag report and post back
    Here are the instructions for reinstalling the service.....
    First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
    If that's not the case, then you may have a corrupt file, so try downloading it again.
    Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy
    ****************************************************
    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    sc sidtype sppsvc UNRESTRICTED
    ****************************************************

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste
    You should get Success responses after each line of code
    when complete, reboot

    test the outcome (MGADiag should now report properly on the state of the license)

    --


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, August 6, 2011 3:48 PM
    Answerer
  • Thanks, Colin - that's the one!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 6, 2011 4:55 PM
    Moderator