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My Windows 7 activation disapeared

Question
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I am getting a warning that my version of Windows 7 is not authentic. My computer was at one point authenticated by Micrsoft however the product ID has disappeared from the properties section of System and Security..
Under Windows activation it states Status Not available Product ID not available: nor is there a link to take me to an area where I can put in the Product ID. I have an authentic upgrade of Windows 7. How do I resolve this problem?
Saturday, August 6, 2011 12:54 AM
Answers
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Noel is referring to his response to another thread on June 10, 2011.
(Noel's resolution)
Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers? If so, first UNDO any changes they may have made, then run another MGADiag report and post backHere are the instructions for reinstalling the service.....First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
If that's not the case, then you may have a corrupt file, so try downloading it again.Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy****************************************************
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilegesc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)sc sidtype sppsvc UNRESTRICTED****************************************************
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >PasteYou should get Success responses after each line of codewhen complete, reboot
test the outcome (MGADiag should now report properly on the state of the license)
--
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Monday, August 8, 2011 8:15 PM
Saturday, August 6, 2011 3:48 PMAnswerer
All replies
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In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.
Saturday, August 6, 2011 1:08 AMAnswerer -
I ran the tool as requested.Greg
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070424
Windows Product Key: *****-*****-9CJMH-CP7F7-W9G77
Windows Product Key Hash: 2x43uw6XdFab7kHJ9oLSlsMtLS0=
Windows Product ID: 00359-OEM-8882432-42462
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AD5464E5-07D3-4DAC-97BD-0DDA81C4D144}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AD5464E5-07D3-4DAC-97BD-0DDA81C4D144}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W9G77</PKey><PID>00359-OEM-8882432-42462</PID><PIDType>3</PIDType><SID>S-1-5-21-1540923243-3201626354-83955196</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY511AA-A2L s5118f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.22</Version><SMBIOSVersion major="2" minor="5"/><Date>20090507000000.000000+000</Date></BIOS><HWID>661A3507018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
Error: 0x80070424Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:4:2011 17:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GEKoI5IwBKqdiwMOrBWvo59Rso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT PmRef CpuPmSaturday, August 6, 2011 1:42 AM -
In your first post you stated, "I have an authentic upgrade of Windows 7". You do not.
Windows Product ID: 00359-OEM-8882432-42462
Windows Product ID Type: 3
Windows License Type: OEM System BuilderYou have an OEM copy of Windows.
The error number, 0x80070424, suggests a service is not available. Try this:
- Click Start, type services.msc in the Start Search box, and then click services.msc in the programs list. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
- Double-click Background Intelligent Transfer Service.
- If the Startup status shows "Stopped," click Start, and then click OK.
- Double-click Automatic Updates.
- If the Startup status shows "Stopped," click Start, and then click OK.
- Double-click Workstation.
- If the Startup status shows "Stopped," click Start, and then click OK.
- Close the Services dialog box and then try to install updates again.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Saturday, August 6, 2011 12:06 PMAnswerer -
Colin - the problem here is that the Software Protection service has been uninstalled (not stopped - but uninstalled!)
I'm busy rebuilding my system ATM - so I don't have access to most of my stuff until it's sorted - but there's a recent post from me in this forum with instructions on how to fix it. Could you track it down and link to it while I get myself sorted out?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, August 6, 2011 2:20 PMModerator -
Noel is referring to his response to another thread on June 10, 2011.
(Noel's resolution)
Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers? If so, first UNDO any changes they may have made, then run another MGADiag report and post backHere are the instructions for reinstalling the service.....First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
If that's not the case, then you may have a corrupt file, so try downloading it again.Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy****************************************************
sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilegesc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)sc sidtype sppsvc UNRESTRICTED****************************************************
Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get oneRight-click on the C:\ icon (top left of the window) and select Edit... >PasteYou should get Success responses after each line of codewhen complete, reboot
test the outcome (MGADiag should now report properly on the state of the license)
--
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Monday, August 8, 2011 8:15 PM
Saturday, August 6, 2011 3:48 PMAnswerer -
Thanks, Colin - that's the one!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, August 6, 2011 4:55 PMModerator