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Include case resolution description in workflow email RRS feed

  • Question

  • I have a workflow rule that sends an email when a case is closed, but I cannot get the case resolution description into the email.
    I know it would be possible in CRM 4 by writing a custom workflow step, or by creating a resolution attribute on the case entity and using that instead.

    Does anyone know if this situation has changed in CRM 2011?

    Wednesday, May 23, 2012 11:23 AM

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