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The Active Directory Certificate Services service don't start RRS feed

  • Question

  • The Active Directory Certificate Services service wont't start with the following message: The database connection can not be initialized: HOMESERVER-CA. Error 0xc80004c0 (ESE: -1216).

    I also can not connect the server via dashbord, because of this issue.

    Has anyone a helpful suggestion?

    Sunday, September 1, 2013 8:52 AM

Answers

  • Hi,

    It seems like that you have Event Id 17 in your computer, please follow the links in my first post to troubleshoot this issue.

    In addition, it seems that you have requested support for a localized product. Since we do not familiar with this language, it is very difficult for us to perform further troubleshooting steps, such as capturing and analyzing the log file. These forums are geared to answer on the English version of the product. For support for localized versions we request that use the support resources appropriate to that language.

    If the issue is urgent to your business, it is recommended that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist you recover the server in a
    more efficient manner. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    Regards,

    Yan Li


    Cataleya Li
    TechNet Community Support



    • Edited by Yan Li_ Wednesday, September 4, 2013 3:30 AM edit
    • Marked as answer by Yan Li_ Tuesday, September 17, 2013 2:26 AM
    Wednesday, September 4, 2013 3:29 AM

All replies

  • Hi,

    What is your server version used to install the Certificate service?

    Please check your event viewer to find out more detaild information to troubleshoot this issue. Please also refer to the below links:

    http://technet.microsoft.com/en-us/library/cc774578(v=ws.10).aspx

    http://blogs.technet.com/b/askds/archive/2009/03/05/successful-errors-installing-windows-server-2008-certificate-authority.aspx

    Regards,

    Yan Li


    Cataleya Li
    TechNet Community Support

    Monday, September 2, 2013 8:24 AM
  • Hi,

    the server version is: Microsoft Home Server 2011 Version 6.1 (Build 7601: Service Pack 1).

    I have checked the event viewer and find two error that are following:

    Protokollname: Application
    Quelle:        Microsoft-Windows-CertificationAuthority
    Datum:         02.09.2013 20:45:00
    Ereignis-ID:   17
    Aufgabenkategorie:Keine
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      SYSTEM
    Computer:      HOMESERVER
    Beschreibung:
    Die Beschreibung für die Ereignis-ID "17" aus der Quelle "Microsoft-Windows-CertificationAuthority" wurde nicht gefunden.

    Die folgenden Informationen wurden mit dem Ereignis gespeichert:

    HOMESERVER-CA
    Fehler 0xc80004c0 (ESE: -1216)

    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-CertificationAuthority" Guid="{6A71D062-9AFE-4F35-AD08-52134F85DFB9}" EventSourceName="CertSvc" />
        <EventID Qualifiers="49754">17</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-02T18:45:00.000000000Z" />
        <EventRecordID>8568</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>HOMESERVER</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData Name="MSG_E_DB_INIT_FAILED">
        <Data Name="CACommonName">HOMESERVER-CA</Data>
        <Data Name="ErrorCode">Fehler 0xc80004c0 (ESE: -1216)</Data>
      </EventData>
    </Event>

    Protokollname: Application
    Quelle:        ESENT
    Datum:         02.09.2013 20:44:59
    Ereignis-ID:   494
    Aufgabenkategorie:Protokollierung/Wiederherstellung
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      HOMESERVER
    Beschreibung:
    certsrv.exe (1532) Bei der Datenbankwiederherstellung ist ein Fehler aufgetreten (Fehler -1216), da Verweise auf Datenbank "C:\Windows\system32\CertLog\HOMESERVER-CA.edb" festgestellt wurden, die nicht mehr vorhanden ist. Die Datenbank wurde nicht sauber heruntergefahren, bevor sie entfernt (oder möglicherweise verschoben oder umbenannt) wurde. Das Datenbankmodul lässt den Abschluss der Wiederherstellung für diese Instanz erst dann zu, wenn die fehlende Datenbank wieder verfügbar gemacht wird. Wenn die Datenbank tatsächlich nicht mehr verfügbar oder nicht mehr erforderlich ist, finden Sie Informationen zum Beheben dieses Fehlers in der Microsoft Knowledge Base oder unter dem Link "Weitere Informationen" am Ende dieser Meldung.
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ESENT" />
        <EventID Qualifiers="0">494</EventID>
        <Level>2</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-02T18:44:59.000000000Z" />
        <EventRecordID>8566</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HOMESERVER</Computer>
        <Security />
      </System>
      <EventData>
        <Data>certsrv.exe</Data>
        <Data>1532</Data>
        <Data>
        </Data>
        <Data>-1216</Data>
        <Data>C:\Windows\system32\CertLog\HOMESERVER-CA.edb</Data>
      </EventData>
    </Event>

    Hopefully this helps, sorry about that some of the text are in german.

    Thanks in advance,

    Matthias

    Monday, September 2, 2013 7:39 PM
  • Hi,

    It seems like that you have Event Id 17 in your computer, please follow the links in my first post to troubleshoot this issue.

    In addition, it seems that you have requested support for a localized product. Since we do not familiar with this language, it is very difficult for us to perform further troubleshooting steps, such as capturing and analyzing the log file. These forums are geared to answer on the English version of the product. For support for localized versions we request that use the support resources appropriate to that language.

    If the issue is urgent to your business, it is recommended that you contact Microsoft Product Support Services via telephone so that a dedicated Support Professional can assist you recover the server in a
    more efficient manner. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below.

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

    Regards,

    Yan Li


    Cataleya Li
    TechNet Community Support



    • Edited by Yan Li_ Wednesday, September 4, 2013 3:30 AM edit
    • Marked as answer by Yan Li_ Tuesday, September 17, 2013 2:26 AM
    Wednesday, September 4, 2013 3:29 AM