locked
Error Message stating no office products on computer RRS feed

  • Question

  • When I try to download it says that I don't have any office products on my computer.  I just finished downloading product key and accountant office software so what does this mean I don't have any offie products on my computer.
     
    Saturday, September 13, 2008 8:46 PM

Answers

  • Hello Tbirthing,

    What problem are you experiencing;  Office or Vista related? 

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:04 AM
    Monday, September 15, 2008 7:26 PM