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    Hi all - this is totally bizarre.  I've run the stand-alone validation executable on my machine, and yes, my Media Center 2005 sp2 edition is valid -- HOWEVER, when I go to the download center and I choose to download, oh, say something like DirectX 9.0c update --- when I go to click on the "Continue" next to "Validation Required" -- Internet Explorer closes on me.  Happens in Firefox too.  It's beyond frustrating.  I'm running MCE on an HP Pavilion a1610n machine. 

     

    This ever happen to anyone?  Any thought, suggestions?  I've run virus-scan in Safe-Mode and gotten the all-clear, so I'm at a loss here....

    Thursday, August 9, 2007 3:54 PM

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    Jameson,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, August 9, 2007 8:31 PM
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    Stephen - thank you for your reply.  Getting windows validated by the standalone was not an issue - it verified it right away.  It was when I pressed on the "Continue" button while trying to download updates from Microsoft's site that the browser would simply close.  I ended up doing a full recovery and re-installing my operating system -- I removed every lick of Norton from my machine, and opted for AVG free.  All of my issues faded away.  Norton came free with the PC, and though I had nightmare experiences in the past with their products (resource hog, firewall issues, stubborn uninstall etc.) I made the silly decision to leave the beast on my new machine.  Well, I corrected that, and my issues have disappeared entirely. 

     

    Thanks for the support!  All the best,

    Jameson

    Monday, August 13, 2007 4:25 PM
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    Jameson,

     

    We are glad your are operational again :-). Sometimes reformatting the system is a good way to go but much work involved. Sounds like you are an experienced user. Thank you for posting back with the final outcome. Take care and thank you.

     

    Stephen Holm, MS
    WGA Forum Manager 

    Monday, August 13, 2007 7:42 PM

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    Jameson,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, August 9, 2007 8:31 PM
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    Stephen - thank you for your reply.  Getting windows validated by the standalone was not an issue - it verified it right away.  It was when I pressed on the "Continue" button while trying to download updates from Microsoft's site that the browser would simply close.  I ended up doing a full recovery and re-installing my operating system -- I removed every lick of Norton from my machine, and opted for AVG free.  All of my issues faded away.  Norton came free with the PC, and though I had nightmare experiences in the past with their products (resource hog, firewall issues, stubborn uninstall etc.) I made the silly decision to leave the beast on my new machine.  Well, I corrected that, and my issues have disappeared entirely. 

     

    Thanks for the support!  All the best,

    Jameson

    Monday, August 13, 2007 4:25 PM
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    Jameson,

     

    We are glad your are operational again :-). Sometimes reformatting the system is a good way to go but much work involved. Sounds like you are an experienced user. Thank you for posting back with the final outcome. Take care and thank you.

     

    Stephen Holm, MS
    WGA Forum Manager 

    Monday, August 13, 2007 7:42 PM