got a genuine cd and licence RRS feed

  • Question

  • i've got a genuine win xp cd and a licence stcker fixed on my pc....

    1 year ago, i formated my hard drive and re installed windows with no problems

    due to some problems, I needed to re install windows again. but at this time the validation  process failed and told me that this is not a genuine copy.

    what shall i do specially that i have  the original cd with the original sticker on my pc...

    Friday, June 15, 2007 9:37 AM


  • Shadymnabil,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, June 15, 2007 1:18 PM