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"Microsoft Office Professional Plus 2007" No longer genuine, 0x80180103 RRS feed

  • Question

  • Hi

    Thanks for a great forum.

    I have a problem at a customer site.
    I installed Office 2007 1-2 year ago using GPO and Windows 2003 server.
    It have worked perfect, but since 1-2 weeks ago, more and more of their computers says the Office is NOT genuine.

    I have read several posts here and made a report with the validation/diagnostic tool.
    IT seems the VLK key is blocked ! How can this happen ?
    Have the misused the key, for exampel spread it by their personal friends for use or something ?
    That is the only thing I can think of.

    Is it possible to login on the eOpen site and request a new key in that case ?

    I do not know what to do, please advise.

    Here is the diagnostic output:

     

    Diagnostic Report (1.9.0006.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2X3HF-77TTK-9PC4Q

    Windows Product Key Hash: F0t6wda47ZxHOzIgOAhKtBHZbs8=

    Windows Product ID: 76464-OEM-2262054-22761

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {54C441D8-D021-4C5F-A719-2765583E66C9}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-231-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.8.31.9

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: 103

    Version: 1.7.105.35

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Professional Plus 2007 - 103 Blocked VLK

    Microsoft Office Project Standard 2007 - 100 Genuine

    OGA Version: Registered, 1.7.105.35

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-231-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{54C441D8-D021-4C5F-A719-2765583E66C9}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9PC4Q</PKey><PID>76464-OEM-2262054-22761</PID><PIDType>3</PIDType><SID>S-1-5-21-861567501-1078145449-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D925CV2_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CV92510A.86A.0469.2005.1003.1859</Version><SMBIOSVersion major="2" minor="3"/><Date>20051003000000.000000+000</Date></BIOS><HWID>786334170184E06D</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65607</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>1DC9C6B5BF8AD86</Val><Hash>Y9E8nm4m86716l3dEpCQX/znCjA=</Hash><Pid>89402-707-2793626-63564</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1B040:GENUINE C&C INC

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

    Thursday, February 5, 2009 8:54 AM

Answers

  • Magnus_KGA,

    Curious are you a Systems Administrator at a company?  If you are not then please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional 2007 was installed using a now blocked product key.  Hopefully this will provide you guidance for a resolution :-).

     

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
    Thursday, February 5, 2009 6:28 PM
  • Hey Magnus,

    Have you heard of Software Assetment Management (SAM) by Microsoft? Please visit http://www.microsoft.com/resources/sam/download.mspx and see if this may help out your company :-).  Take care and thank you.


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 9:19 PM
    Friday, February 6, 2009 9:18 PM

All replies

  • I have tried and check some thing by myself.

    The above key is NOT what I have entered when making the .MSP file using the setup /admin tool.

    So something is VERY fishy here...

    Maybe the tool does not use MY key for some reason and use some default key, just to make the GPO install work ??

    Well I will continue my investigation, any help would be grateful.

    Regards
    Magnus
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
    • Unmarked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
    Thursday, February 5, 2009 4:28 PM
  • Magnus_KGA,

    Curious are you a Systems Administrator at a company?  If you are not then please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional 2007 was installed using a now blocked product key.  Hopefully this will provide you guidance for a resolution :-).

     

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
    Thursday, February 5, 2009 6:28 PM
  • Yes I am the Systems Administrator at the company.

    I am even the reseller who sold them the license in the first place. So I know it is legal. Have sold several other licenses from the same swedish distributor to other companys so I know the source is legit too.

    I checked even further yesterday and found that it was installed around april 2007, but of all keys we got from eopen, none of them match the one the diagnostic reports tells about.

    So I suppose I took some other key that was "handy" or whatever I must have done. I know I was not drinking that day.

    How I found out, is that yesterday I changed the .MSP file with another key but on the client side it did NOT change. Even on a new never installed computer.

    So my MSP file might be corrupt or something.

    It sure falls out of the scope of this forum.

    I believe when I manage to distribute the correct key(the one from eopen) the problem will probably go away...

    regards
    Magnus
    Friday, February 6, 2009 7:09 AM
  • Hey Magnus,

    Have you heard of Software Assetment Management (SAM) by Microsoft? Please visit http://www.microsoft.com/resources/sam/download.mspx and see if this may help out your company :-).  Take care and thank you.


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 9:19 PM
    Friday, February 6, 2009 9:18 PM