Answered by:
"Microsoft Office Professional Plus 2007" No longer genuine, 0x80180103

Question
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Hi
Thanks for a great forum.
I have a problem at a customer site.
I installed Office 2007 1-2 year ago using GPO and Windows 2003 server.
It have worked perfect, but since 1-2 weeks ago, more and more of their computers says the Office is NOT genuine.
I have read several posts here and made a report with the validation/diagnostic tool.
IT seems the VLK key is blocked ! How can this happen ?
Have the misused the key, for exampel spread it by their personal friends for use or something ?
That is the only thing I can think of.
Is it possible to login on the eOpen site and request a new key in that case ?
I do not know what to do, please advise.
Here is the diagnostic output:
Diagnostic Report (1.9.0006.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2X3HF-77TTK-9PC4Q
Windows Product Key Hash: F0t6wda47ZxHOzIgOAhKtBHZbs8=
Windows Product ID: 76464-OEM-2262054-22761
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {54C441D8-D021-4C5F-A719-2765583E66C9}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-231-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: 103
Version: 1.7.105.35
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Project Standard 2007 - 100 Genuine
OGA Version: Registered, 1.7.105.35
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-231-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{54C441D8-D021-4C5F-A719-2765583E66C9}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9PC4Q</PKey><PID>76464-OEM-2262054-22761</PID><PIDType>3</PIDType><SID>S-1-5-21-861567501-1078145449-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D925CV2_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CV92510A.86A.0469.2005.1003.1859</Version><SMBIOSVersion major="2" minor="3"/><Date>20051003000000.000000+000</Date></BIOS><HWID>786334170184E06D</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65607</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>1DC9C6B5BF8AD86</Val><Hash>Y9E8nm4m86716l3dEpCQX/znCjA=</Hash><Pid>89402-707-2793626-63564</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B040:GENUINE C&C INC
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
Thursday, February 5, 2009 8:54 AM
Answers
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Magnus_KGA,
Curious are you a Systems Administrator at a company? If you are not then please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.
This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional 2007 was installed using a now blocked product key. Hopefully this will provide you guidance for a resolution :-).
Thank you,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
Thursday, February 5, 2009 6:28 PM -
Hey Magnus,
Have you heard of Software Assetment Management (SAM) by Microsoft? Please visit http://www.microsoft.com/resources/sam/download.mspx and see if this may help out your company :-). Take care and thank you.
Stephen
Stephen Holm- Marked as answer by Stephen Holm Friday, February 6, 2009 9:19 PM
Friday, February 6, 2009 9:18 PM
All replies
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I have tried and check some thing by myself.
The above key is NOT what I have entered when making the .MSP file using the setup /admin tool.
So something is VERY fishy here...
Maybe the tool does not use MY key for some reason and use some default key, just to make the GPO install work ??
Well I will continue my investigation, any help would be grateful.
Regards
Magnus- Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
- Unmarked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
Thursday, February 5, 2009 4:28 PM -
Magnus_KGA,
Curious are you a Systems Administrator at a company? If you are not then please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.
This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional 2007 was installed using a now blocked product key. Hopefully this will provide you guidance for a resolution :-).
Thank you,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Thursday, February 5, 2009 6:29 PM
Thursday, February 5, 2009 6:28 PM -
Yes I am the Systems Administrator at the company.
I am even the reseller who sold them the license in the first place. So I know it is legal. Have sold several other licenses from the same swedish distributor to other companys so I know the source is legit too.
I checked even further yesterday and found that it was installed around april 2007, but of all keys we got from eopen, none of them match the one the diagnostic reports tells about.
So I suppose I took some other key that was "handy" or whatever I must have done. I know I was not drinking that day.
How I found out, is that yesterday I changed the .MSP file with another key but on the client side it did NOT change. Even on a new never installed computer.
So my MSP file might be corrupt or something.
It sure falls out of the scope of this forum.
I believe when I manage to distribute the correct key(the one from eopen) the problem will probably go away...
regards
MagnusFriday, February 6, 2009 7:09 AM -
Hey Magnus,
Have you heard of Software Assetment Management (SAM) by Microsoft? Please visit http://www.microsoft.com/resources/sam/download.mspx and see if this may help out your company :-). Take care and thank you.
Stephen
Stephen Holm- Marked as answer by Stephen Holm Friday, February 6, 2009 9:19 PM
Friday, February 6, 2009 9:18 PM