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Office 2003 Fails OGA RRS feed

  • Question

  • Recently I had the "star" appear in the system icon tray. It is telling me that my copy of Office 2003 is not activated.
    I purchased Office 2003 when I purchased the PC, just over four years ago, I have the inatallation CD - Now it is telling me it is not activated.
    If I go into Help > Activate Product it comes back with a message saying "This product is already activated".

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PJGWT-BW6WB-68G2T
    Windows Product Key Hash: Jdee2igEgOuRI9HqreX0FfzmtwU=
    Windows Product ID: 76477-OEM-2161551-77426
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {2B81FA0C-2FEF-41D1-8B23-EDD4A1956C74}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Basic Edition 2003 - 101 Not Activated
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-565-80004005_3E121E02-277-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B81FA0C-2FEF-41D1-8B23-EDD4A1956C74}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-68G2T</PKey><PID>76477-OEM-2161551-77426</PID><PIDType>3</PIDType><SID>S-1-5-21-527237240-790525478-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI ACPI BIOS Revision 1014</Version><SMBIOSVersion major="2" minor="3"/><Date>20051125000000.000000+000</Date></BIOS><HWID>380F348701844E66</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>633579344E55F74</Val><Hash>iIp4awdcwt7U6kmrzcqelUb1lQ8=</Hash><Pid>73102-OEM-5695424-16528</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    -------------------------
    Can someone shed some light on why the activation message is coming up?

    Thursday, April 2, 2009 11:51 AM

Answers

  • Hello PJ,


    Please call the telephone activation center and explain what you are experiencing.

    Telephone Activation Centers:

    http://support.microsoft.com/kb/326851


    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 2, 2009 6:28 PM
    Thursday, April 2, 2009 6:28 PM