External Installer has stopped working RRS feed

  • Question

  • When i installed the software of INCA that is blocked by the pop up of External Installer. I tried many ways but i did not fixed this issue. When i downloaded Visual C++ 2008 redistributable 9.0.30729.5677 and then installed it separately but it failed. I don't know what causes the redistributable not to be installed. Any suggestions will be appreciated. 

    External Installer has stopped working

    Problem signature:
      Problem Event Name: BEX
      Application Name: install.exe_Microsoft? Visual Studio? 2008
      Application Version: 9.0.30729.5677
      Application Timestamp: 4dad1027
      Fault Module Name: install.exe
      Fault Module Version: 9.0.30729.5677
      Fault Module Timestamp: 4dad1027
      Exception Offset: 0003f04b
      Exception Code: c0000417
      Exception Data: 00000000
      OS Version: 6.1.7601.
      Locale ID: 1033
      Additional Information 1: 7e02
      Additional Information 2: 7e02000cc9a98b1fce2b3132e623d86d
      Additional Information 3: 7a95
      Additional Information 4: 7a95b5323f1cf363784ef70b5804c9c1

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    • Moved by Baron Bi Friday, October 20, 2017 8:11 AM
    Thursday, October 12, 2017 1:40 PM

All replies

  • I will upload the images until MSDN are able to verify my account.
    Thursday, October 12, 2017 1:43 PM
  • Hi Liunian021,

    thanks for posting here.

    This forum is about c++ code issues. If you want to deal with c++ redistributable installation, please post on VS setup and installation forum for better support. If you're dealing with third-party software installation, this case will be off-topic.

    Your understanding and cooperation will be grateful.

    Best Regards,
    Sera Yu

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, October 13, 2017 1:50 AM
  • When i installed the software of INCA that is blocked by the pop up of External Installer...

    Is this the INCA Software you mean:


    In case your INCA is a commercial software I'd recommend contacting the product support.

    This forum section is intended to discuss sofare development related topics.

    Best regards


    Note: Posted code pieces may not have a good programming style and may not perfect. It is also possible that they do not work in all situations. Code pieces are only indended to explain something particualar.

    Friday, October 13, 2017 6:26 AM
  • You can try opening the app with dependencies walker and see what dependencies it is looking for, after that install the corresponding required dll on your machine in same folder and see if this helps you or not. In last if still issue you also can see if it has some manifest file in that case you can make changes in manifest file as well to make it working. Not sure whether it will work or not but it is worth giving a try. Apart from this you can talk the application vendor as well for further trouble shooting. You can also have a look in this as well.



    Rupesh Shukla

    Monday, October 16, 2017 3:45 PM