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Problems downloading templates after sucessful validation RRS feed

  • Question

  • My problems occured when I attempted to download a template but was told to validate.   After following the message to the website MS Office 2007 was validated succesfully but each time I attempted to download a template it sends back through the process but I am never able to acess the templates.  I reviewed the information on the forum and followed the directions until this point. 

     

    The software is MS Office Enterprise 2007, Applications students media.  FYI: This software is a license from my school.

     

    Below is the the diagnostic report I ran:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AC92E79F-808D-49F8-8065-8D4C5A0F65C7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC92E79F-808D-49F8-8065-8D4C5A0F65C7}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-3333093552-789197220-1055234071</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>5AE930870184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DM051</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B9260AD280D3F10</Val><Hash>VR5JcvDR/s6FA1ZY6YtgCwjYvaQ=</Hash><Pid>81599-904-2927654-65984</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>BCF4E782C5C370E</Val><Hash>uIpaWmBlIYI8rR3ozTxDIxzjxZA=</Hash><Pid>84889-903-1555685-63168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Friday, May 30, 2008 7:58 PM

Answers

  • Sabrina34,

     

    The diagnostic report indicates that Windows XP Media, Office Enterprise 2007 and Microsoft Office Project Professional 2007 are coming up as genuine.

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following steps: Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office validation again by at :  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

     

    I hope this has helped!

     

    Lori

    Friday, May 30, 2008 10:27 PM

All replies

  • Please visit: http://www.microsoft.com/genuine/diag/ and click on
    "Start Diagnostics".

    Friday, May 30, 2008 8:01 PM
  • I have performed the diagnostic - which was sucessful, but has NOT resolved the problem.  Here is the message I received after validating completing the diagnostics. 

     

    Your computer is properly configured to run the Microsoft validation process. Click either Validate Windows or Validate Office to use the Microsoft validation process.

     

    After receiving this message I validated both the Windows and Office but still unable to have access to the template as the same problem occur as outlined in the prior email. 

     

    Help!

    Friday, May 30, 2008 9:51 PM
  • Pleas post the link to the Office template you are attempting to download.

     

    Friday, May 30, 2008 9:53 PM
  • Sabrina34,

     

    The diagnostic report indicates that Windows XP Media, Office Enterprise 2007 and Microsoft Office Project Professional 2007 are coming up as genuine.

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following steps: Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office validation again by at :  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

     

    I hope this has helped!

     

    Lori

    Friday, May 30, 2008 10:27 PM