No software installed RRS feed

  • Question

  • I purchased onecare services yesterday expecting that the software would be downloaded and installed on my computer.  DID NOT Happen!  Something did download and then it dissappeared. Went byebye! I got an email verifying my purchase. One to verify my email address.


    What happens when the installation isn't successful?? Microsoft seems more than happy to let me purchase Onecare I wish I were happy with the software I AM NOT. 


    Steve S


    Monday, December 8, 2008 7:47 PM


  • Hello Steve, download the One Care trial -  http://onecare.live.com/standard/en-us/3/default.htm
    To activate the trial open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase One Care. Your subscription status will be recognized and One Care will activate. 
    Jim - MVP Windows Live / Windows Live One Care Forum Moderator
    Friday, December 12, 2008 4:53 AM