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invalid product key

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I have a hp laptop witch is 2 years old and came with windows vista home premium already on, it has never been upgraded or anything installed, just turned it on one day and it asked for the product key and i have used the one that is on the bottom of the laptop and it says it's invalid, i have also rang microsoft on 2 different numbers and they just shrugged me off and told me to ring hp, so i rang hp and they told me to ring microsoft, also it was purchased and insured with pc world and they have shrugged me off also so what do i do without having to pay out as i don't see why i should ???

Wednesday, November 16, 2011 5:49 PM

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Assuming it is a Microsoft Office application that is requesting a product key: Please review: Invalid product key type errors occur in Microsoft Office 2007 or 2003

Otherwise:

In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.

After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post. Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

Thank you!
- Edited by Carey FrischMVP, Editor Wednesday, November 16, 2011 6:35 PM
- Proposed as answer by Darin Smith MS Friday, November 18, 2011 10:28 PM
- Marked as answer by Darin Smith MS Monday, November 21, 2011 11:19 PM
Wednesday, November 16, 2011 6:24 PM

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