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Backup and Error 0X00000019 RRS feed

  • Question

  • I have set up my external hard drive for a back up with OneCare.  Each time the the system attempts to back up my computer, either automatically or manualy, the system scans my files for backup preparation and then it attempts to start the backup.  At this point in time my computer crashes, the "blue screen" appears, system restarts and all is well. 

     

    the "blus screen" shows STOP: 0X00000019 and BAD POOL HEADER.

     

    I am running Windows XP.

    I purchased a second external HD, on the chance that the first might be bad, and received the same indications.

    I can run a backup on my laptop, (Windows XP, also) and the data transfers successfully to the exteranl HD.

    I've run through all the various on-line help methods.

     

    Does anybody have any ideas?

     

    Thanks.

    Monday, November 17, 2008 3:56 AM

Answers