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Genuine Windows Issue RRS feed

  • Question

  • Hello,

    I recently started getting the Genuine Windows error and I can not do any updates to windows (looks like ran in March the last time it was successful) on my laptop.  I purchased the laptop from my sons college so I can not reload the operating system, nor do I have the actual product key.  I do have a Lenovo Rescue and recovery Disk if that helps.  I did clone the drive to a bigger drive some time ago, but not sure it that is related (I do have the old drive if needed).  It ran fine for months after the cloning.

    Here is my report.  Appreciate any help you could give.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-*****-*****-622KT

    Windows Product Key Hash: rE7yNNXGIM+lj5DILMnwRFZyWuk=

    Windows Product ID: 55041-008-1328687-86194

    Windows Product ID Type: 6

    Windows License Type: Volume MAK

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {A03849F5-33EC-467C-BBCA-F23B4AF78B38}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.130104-1431

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office FrontPage 2003 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A03849F5-33EC-467C-BBCA-F23B4AF78B38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1328687-86194</PID><PIDType>6</PIDType><SID>S-1-5-21-2873556339-2861073577-4017246463</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7663DZ6</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC1WW (2.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080701000000.000000+000</Date></BIOS><HWID>E1983D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>4497294A23FCD00</Val><Hash>64Jt7MTxv0M6jzbwbjZQ+WquGIs=</Hash><Pid>72079-640-5586263-55289</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7AEE8B7CDB23D86</Val><Hash>MQo9Fnfo2ljD3h9ILTidytGa59U=</Hash><Pid>89388-707-1281126-65068</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel

    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 55041-00172-008-132868-03-1033-7600.0000-2512010

    Installation ID: 005582524160291525162676473883133831664151826843437496

    Processor Certificate URL:

    Partial Product Key: 622KT

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 5/29/2013 10:18:17 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 5:29:2013 09:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

     

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABgABAAEAAAADAAAAAwABAAEAJJROt5djLgiAhQAtRoMan7BU2opY0Gy1Hk9clB+MGI4uYkbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-7L  

      FACP                                   LENOVO                               TP-7L  

      HPET                                    LENOVO                               TP-7L  

      BOOT                                  LENOVO                               TP-7L  

      MCFG                                 LENOVO                               TP-7L  

      SSDT                                    LENOVO                               TP-7L  

      ECDT                                    LENOVO                               TP-7L  

      TCPA                                   LENOVO                               TP-7L  

      SLIC                                      LENOVO                               TP-7L  

      ASF!                                     LENOVO                               TP-7L  

      SSDT                                    LENOVO                               TP-7L  

      SSDT                                    LENOVO                               TP-7L  

      SSDT                                    LENOVO                               TP-7L  

      SSDT                                    LENOVO                               TP-7L  

     

     


    Wednesday, May 29, 2013 6:02 PM

Answers

  • lets see if na older version will work

    http://bit.ly/xmcovN

    post a new diagnostic as I have seen it work in spite of the error message

    • Edited by george1009Editor Wednesday, May 29, 2013 6:40 PM
    • Marked as answer by MLabJr Friday, May 31, 2013 1:33 PM
    Wednesday, May 29, 2013 6:39 PM
    Answerer

All replies

  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   

    Wednesday, May 29, 2013 6:10 PM
    Answerer
  • I was going to do this before I posted, but when I went to the Lenovo site it did not appear like my model supported this driver.  I looked around in my device list and also did not see.  Are you sure I have this driver installed?
    Wednesday, May 29, 2013 6:15 PM
  •   I did clone the drive to a bigger drive some time ago, but not sure it that is related

    this issue is commonly related to disc cloning.

    the link I pointed you to fixes 90% of thee issues.

    Wednesday, May 29, 2013 6:19 PM
    Answerer
  • I received this error when trying to load the driver - This computer does not meet the minimum requirements for installing the software.
    Wednesday, May 29, 2013 6:32 PM
  • lets see if na older version will work

    http://bit.ly/xmcovN

    post a new diagnostic as I have seen it work in spite of the error message

    • Edited by george1009Editor Wednesday, May 29, 2013 6:40 PM
    • Marked as answer by MLabJr Friday, May 31, 2013 1:33 PM
    Wednesday, May 29, 2013 6:39 PM
    Answerer
  • I ran the Net Stop/Start Cryptsvc & Rename Catroot2 before I saw the new driver.  I updated the new driver afterwards.  I then tried to run Windows Update and it worked.  Waiting to see if the Genuine Windows error comes back (usually takes a little while).

    Here is my current report;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-622KT
    Windows Product Key Hash: rE7yNNXGIM+lj5DILMnwRFZyWuk=
    Windows Product ID: 55041-008-1328687-86194
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {A03849F5-33EC-467C-BBCA-F23B4AF78B38}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A03849F5-33EC-467C-BBCA-F23B4AF78B38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1328687-86194</PID><PIDType>6</PIDType><SID>S-1-5-21-2873556339-2861073577-4017246463</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7663DZ6</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC1WW (2.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080701000000.000000+000</Date></BIOS><HWID>E1983D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>4497294A23FCD00</Val><Hash>64Jt7MTxv0M6jzbwbjZQ+WquGIs=</Hash><Pid>72079-640-5586263-55289</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7AEE8B7CDB23D86</Val><Hash>MQo9Fnfo2ljD3h9ILTidytGa59U=</Hash><Pid>89388-707-1281126-65068</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-132868-03-1033-7600.0000-2512010
    Installation ID: 005582524160291525162676473883133831664151826843437496
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 622KT
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/29/2013 4:11:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:29:2013 13:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAAADAAAAAwABAAEAJJROt5djLgiAhQAtRoMan7BU2opY0Gy1Hk9clB+MGI4uYkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-7L   
      FACP LENOVO TP-7L   
      HPET LENOVO TP-7L   
      BOOT LENOVO TP-7L   
      MCFG LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      ECDT LENOVO TP-7L   
      TCPA LENOVO TP-7L   
      SLIC LENOVO TP-7L   
      ASF! LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   
      SSDT LENOVO TP-7L   

    Wednesday, May 29, 2013 8:20 PM
  • all looks good now. good luck
    Wednesday, May 29, 2013 8:23 PM
    Answerer