Live 1 is not doing its' job RRS feed

  • Question

  • To say I'm no computer geek is a vast understatement.  I got Live 1 to prevent virus' etc, from getting into my pc but this is the 2nd time something has gotten into my hotmail address book and sent spurious E's to my friends.  It left no trace in my sent folder so I have no idea who got this junk.  WTF??
    Tuesday, June 9, 2009 12:45 PM


All replies

  • Hotmail is on the server, not on your PC, along with the contacts. If you are using an email program such as Windows Live Mail to access your account, then you are bringing this local and it could indicate an infection. However, it is possible that your Hotmail account has been hacked or you are actually seeing a spammer using one of your friends' infected accounts to send spam with your return address forged in the from line.

    Start here: 



    If you are using Windows Live OneCare and you believe that your PC has been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 9, 2009 1:00 PM
  • OK  I didn't know that  Thanks!  I went in and changed the password, etc.  Anything else I can do?

    I've been getting a E asking me to verify my account by giving my info but I have never done that.  Like the bank, hotmail should know all that account stuff without me telling them.
    Tuesday, June 9, 2009 8:44 PM
  • You are absolutely correct in not providing the information via the email phishing message as Hotmail does not ever solicit information from users in that manner.
    And, changing the passwords is a good thing. Make sure that you also have an alternate email address set up for password reset requests and answers to the secret questions. Other than that, there's not much else to do.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 10, 2009 12:44 PM
  • Went to my Hotmail account this AM and was told there had been too many wrong attempts to log on.  I think you were on the money about someone trying to hack in.  Glad I took your advise and changed stuff!  Thanks!!!!!!!!!!!!!!!!
    Thursday, June 11, 2009 12:38 PM
  • I hope that the hacker gives up. When they poke like that, it will lock your account for a while. If it does not unlock within 24 hours, be sure to visit the link I provided in the first reply for the Hotmail support forum.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, June 11, 2009 1:27 PM