locked
Validation Failure for Microsoft Office RRS feed

  • Question

  • For the past, 6 months now I've been getting messages telling me to buy a "genuine product key." There has arrisen a more annoying problem now that I've downloaded Windows Media PLayer 11 that it will not open. I bought this copy of Windows Office from Pc World, therfore, it is a genuine product key. I feel unobliged to pay an extra £90+ on a product which I have a right to already be using. This seems ridiculous as the same product key worked for 3 years without problems on my previous computer. As I've seen in other posts, I will display the validation information.

     

    Cheers, Gareth

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-76R72-KVPVW-XW9VW
    Windows Product Key Hash: zzLwhQIEIBraE7ZeJeNdbx/rODA=
    Windows Product ID: 55274-640-9452834-23431
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 825d49c6-aa88-49e1-acc3-db75fe3b44a7
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>825d49c6-aa88-49e1-acc3-db75fe3b44a7</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XW9VW</PKey><PID>55274-640-9452834-23431</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-2077806209-725345543</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>M848A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>8108385F0184A06B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Kinsca Ltd</name><model>Base 1</model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57184</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 6, 2007 4:24 PM

Answers

  • not new it seems to happen more often than not. i am currently using a new xp version and hoped to use the old office 2003 with it. it is no longer valid now.
    Tuesday, May 8, 2007 5:02 PM
  • Garreth,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft


         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.


    Secondly, the Windows product key installed on this computer is non genuine. The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

     

    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. If you suspect this happened to you, learn how to get genuine below.

    If you have used this product key on more than one computer, you will need to purchase a new product key. Each computer must have its own unique product key. Again please follow the guidance @ http://www.microsoft.com/genuine/ on how to become genuine. 
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 8, 2007 10:31 PM
  • Thankyou for this reply, it has proven to be extremely useful.

     

    Gareth

    Wednesday, May 9, 2007 1:44 PM
  • Garetth,

     

    I am glad to be of service and glad it was helpful.  Take care and have a great weekend.

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Thursday, May 10, 2007 8:09 PM

All replies

  • not new it seems to happen more often than not. i am currently using a new xp version and hoped to use the old office 2003 with it. it is no longer valid now.
    Tuesday, May 8, 2007 5:02 PM
  • Garreth,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft


         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.


    Secondly, the Windows product key installed on this computer is non genuine. The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

     

    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. If you suspect this happened to you, learn how to get genuine below.

    If you have used this product key on more than one computer, you will need to purchase a new product key. Each computer must have its own unique product key. Again please follow the guidance @ http://www.microsoft.com/genuine/ on how to become genuine. 
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 8, 2007 10:31 PM
  • Thankyou for this reply, it has proven to be extremely useful.

     

    Gareth

    Wednesday, May 9, 2007 1:44 PM
  • Garetth,

     

    I am glad to be of service and glad it was helpful.  Take care and have a great weekend.

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Thursday, May 10, 2007 8:09 PM