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Windows Not Genuine (0xC004F063) after reformatting harddrive and re-applying same iso RRS feed

  • Question

  • I am helping a friend who was having issues with their computer (could not boot into Windows 7 except via Safe mode).  Based on diagnostics it appeared to be a harddrive problem.  So the first thing I did was remove the harddrive and attach it to another computer and used Macrium Reflect to make a ISO of the drive.  Next I wiped the drive and reformatted it.  Finally I restored the original ISO to the original hard drive again using Macrium Reflect.  I reinstalled the hard drive into the original PC and it booted up fine, however now I get the message that Window may not be genuine.  When I put the key in it says there is a problem and give me error 0xC004F063.

    I don't have a lot of background on the PC, however I know my friend bought it used off of someone.  It is an Acer Aspire x1400.  The Windows sticker on the side is for Vista HP, however the OS that was installed was Win 7 Ultimate.  I do not know if the previous user upgraded on their own or if they were part of a free upgrade from Acer or what.

    Below is the MGA diag. report.  Any help or insight would greatly be appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {8916368B-5AA3-4EB3-A093-654E20AC7FD7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8916368B-5AA3-4EB3-A093-654E20AC7FD7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2339432705-3885558093-3327482642</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X1200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090116000000.000000+000</Date></BIOS><HWID>0F930000018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>900A69EF54B6D86</Val><Hash>CAwivVv8J/4/ooiU5ft7cR3fnOw=</Hash><Pid>89388-707-8518193-65216</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2262012
    Installation ID: 001023841591891076852914197396552853930596343770647183
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 8/13/2012 9:34:19 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:19:2012 19:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAAABAABAAIAAAACAAAAAwABAAEAeqjMHAB1lpIoQsQt4lsMvs5wgjKGHBxLVN2c38j0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT

    Tuesday, August 14, 2012 1:39 AM

Answers

  • you are using a windows 7 OEM SLP key that requires a win 7 compliant bios which this computer doesn't have. It has a vista compliant bios.

    you will have to purchase a genuine windows 7  license or revert to the windows the computer came with.

    )   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    Tuesday, August 14, 2012 1:57 AM
    Answerer

All replies

  • you are using a windows 7 OEM SLP key that requires a win 7 compliant bios which this computer doesn't have. It has a vista compliant bios.

    you will have to purchase a genuine windows 7  license or revert to the windows the computer came with.

    )   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    Tuesday, August 14, 2012 1:57 AM
    Answerer
  • Thanks for the info.  If this is the case how was windows 7 ult installed previously without an issue?  Does this suggest that this was done as a hack?  Again I never verified it was authentic prior to the reformat, however my friend never mentioned any issues or notices of it being a counterfeit.
    Tuesday, August 14, 2012 2:39 AM
  • Event Time Stamp: 5:19:2012 19:40

    I suspect it was giving notices since 5/19 as that was when it was last validated.

    At any rate this install is not genuine.

    Tuesday, August 14, 2012 3:01 AM
    Answerer
  • xcvdfdd33 please read the sticky : please read before posting

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread).

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.


    Tuesday, August 14, 2012 3:29 AM
    Answerer
  • The computer was manufactured on January 16, 2009. 

    <Date>20090116000000.000000+000</Date>

    Windows 7 was not released to manufacturers until July 24, 2009, more than half a year later.  OEM SLP copies, such as your friend's, are only valid when installed by the manufacturer so it is clear that this copy of Windows 7 is not valid for this computer.  OEM SLP (original equipment manufacturer system-locked preinstalled) copies are not available at retail, may not be resold, and cannot be used to upgrade from another version of Windows.  Your friend either used a recovery disk for another computer or downloaded this copy from a pirate site on the internet.  This computer shipped with Vista and your friend needs to restore his computer to the original version of Windows or purchase a legal copy of Windows 7.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Tuesday, August 14, 2012 12:54 PM
    Answerer
  • Thanks for the feedback.  After asking more questions of my friend and who they bought the computer from things seem not to be on the up and up (non computer people being taken advantage of by others).  They were told download this program and it will make it "go away".  Anyway I don't condone the ilegal since the orig computer shipped with Windows Vista is there any way I can reinstall Vista using the key on the windows sticker on the computer?  As you can guess my friend didn't get any discs with the computer so the question is if Vista matches the Key and a specific install disc or can you use another Vista disc to install and use the original key for validation?  If not I guess this will be a learning experience for my friend.  Thanks again for all the help.
    Wednesday, August 15, 2012 1:18 AM
  • Yes.  You can order the original recovery disks from Acer or a third party like recoverydisks.com.  Recovery disks do not require entry of a product key (baked in).  

    Or you can use a retail Vista dvd.  With Vista the product key determines what edition is installed so any retail disk is fine so long as it the bitness desired (32bit or 64bit).  In that case just use the product key that is on the COA label.  The same product key works for either bitness.  If you use a retail dvd be sure to download all the drivers from Acer before you start. 

    Of course your friend can also purchase a retail copy of Windows 7 so long as it is not from eBay or any other discount website.  The safest is from the Microsoft Store online.  eBay, the Amazon Marketplace, and all the other auction and discount sites are loaded with very good counterfeits, mostly made in China.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.


    Wednesday, August 15, 2012 1:32 AM
    Answerer
  • xcvdfdd33 please read the sticky : please read before posting


    He's a spammer, George :(

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 15, 2012 7:49 AM
    Moderator