Activation error 0x80070426 error code 0xC0000022 saying access denied

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  To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
  
  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.

  
  

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  Carey Frisch

  Monday, March 26, 2012 2:33 AM

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  "JoshuaCaleb77" wrote in message news:53e21d7e-e5e3-4102-be88-227391ab4a63...

  I have only had this issue with recent updates. The system thinks I have an invalid copy of Windows, and I cannot even use AVAST.

  I did the first two steps suggested by Carey in 2008 to other people in another thread in the information below, thus rebooting my system approximately 4 times, but at this stage, this is what it does (the information that I typed after step 10):

  .

  It sounds as if you have a combination of problems - Avast *requires* that the OS be at the latest SP level, or it will tend to result in non-genuine notifications.

  The 0xc0000022 error is often the result of disk corruption, but can also be the result of malware infestation.

  The 0x80070426 error usually means that the Software Protection Service is not running. for any of a  number of reasons - which are not related to the Avast problem, but may be related to either disk corruption or malware.

  First do the standard disk tests below, then post an MGADiag report - we may be able to then sort the problems into an order of priority.

  Please run CHKDSK and SFC scans -

  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key
  You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
  
  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
  
  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  
  SFC /SCANNOW
  
  and hit the Enter key
  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Post an MGADiag report with details of any error messages encountered.

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

  Once saved, run the tool.

  Click on the Continue button, which will produce the report.

  To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    - **in your own thread**, please

  Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

   http://www.microsoft.com/howtotell/content.aspx?pg=coa

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  

  • Edited by Noel D PatonEditor Monday, March 26, 2012 8:44 AM

  Monday, March 26, 2012 7:55 AM

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  When I try to do the startup  CHKDSK, it is failing to run CHKDSK at startup, and also failing to start Windows. Something is preventing it. I cannot even run diagnostics at startup if I set chkdsk for startup. So, without CHKDSK, etc, this is what I get with diagnostics:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
  Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
  Windows Product ID: 89576-OEM-7332141-00148
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010100.2.0.006
  ID: {9D2663C5-FD9E-4719-B27B-06EC1267CAC1}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.111025-0338
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Small Business 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  
  File Scan Data-->
  
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9D2663C5-FD9E-4719-B27B-06EC1267CAC1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3449116755-1299921040-1283970866</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE890N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0200J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070205000000.000000+000</Date></BIOS><HWID>99313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>70DCD848C68EF0E</Val><Hash>OoIGZM3KoWWodMUvE42AYHsGl3w=</Hash><Pid>81606-903-7528274-64430</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  
  Spsys.log Content: 0x80070002
  
  
  Licensing Data-->
  Software Licensing service is not running.
  
  
  Windows Activation Technologies-->
  N/A
  
  
  HWID Data-->
  HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQwtqpYQhXooepOSOTKXu608vSwcFJstCKsViqF
  
  
  OEM Activation 1.0 Data-->
  N/A
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC Sony VAIO
    FACP Sony VAIO
    HPET Sony VAIO
    BOOT Sony VAIO
    MCFG Sony VAIO
    SLIC Sony VAIO
    APIC Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO

  Tuesday, March 27, 2012 5:11 AM

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  "JoshuaCaleb77" wrote in message news:970961e9-59de-40b3-ad22-6b68cca7c8af...

  When I try to do the startup CHKDSK, it is failing to run CHKDSK at startup, and also failing to start Windows. Something is preventing it. I cannot even run diagnostics at startup if I set chkdsk for startup. So, without CHKDSK, etc, this is what I get with diagnostics:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
  Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
  Windows Product ID: 89576-OEM-7332141-00148
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010100.2.0.006
  
  
  
  Other data-->
  SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE890N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0200J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070205000000.000000+000</Date></BIOS

  
  
  
  Licensing Data-->
  Software Licensing service is not running.
  
  
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  

  Your problem appears to be that the Software Licensing Service is not running.

  and it must, if Vista is not to complain.

  Have you been using any form of Registry Cleaner??

  First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button

  Once that’s properly set, Start the service – how long before it appears to stop again?

  Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

  Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

  net start slsvc

  sc qc slsvc
  sc queryex slsvc
  sc qprivs slsvc
  sc qsidtype slsvc
  sc sdshow slsvc
  
  copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).

   

  Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds. Your problems may be the result of malware.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, March 27, 2012 7:42 AM

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  "JoshuaCaleb77" wrote in message news:970961e9-59de-40b3-ad22-6b68cca7c8af...

  When I try to do the startup CHKDSK, it is failing to run CHKDSK at startup, and also failing to start Windows. Something is preventing it. I cannot even run diagnostics at startup if I set chkdsk for startup. So, without CHKDSK, etc, this is what I get with diagnostics:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
  Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
  Windows Product ID: 89576-OEM-7332141-00148
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010100.2.0.006
  
  
  
  Other data-->
  SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE890N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0200J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070205000000.000000+000</Date></BIOS

  
  
  
  Licensing Data-->
  Software Licensing service is not running.
  
  
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  

  Your problem appears to be that the Software Licensing Service is not running.

  and it must, if Vista is not to complain.

  Have you been using any form of Registry Cleaner??

  First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button

  Once that’s properly set, Start the service – how long before it appears to stop again?

  Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

  Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

  net start slsvc

  sc qc slsvc
  sc queryex slsvc
  sc qprivs slsvc
  sc qsidtype slsvc
  sc sdshow slsvc
  
  copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).

   

  Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds. Your problems may be the result of malware.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  The software licensing service is set to automatic, but it does not start automatically. Once started, I get the error as described in the subject of this thread if I try to activate Windows. As I had mentioned, this seems to have only begun once I added some update to Windows. When I type "net start slsvc" It says that the service is already running.                 When I type:        "sc qc slsvc"                       it says this: 

  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  

  sc queryex slsvc says

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -1073426173  (0xc004d103)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :
  
  sc qprivs slsvc says 

  [SC] QueryServiceConfig2 SUCCESS
  
  
  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  sc qsidtype slsvc says
  [SC] QueryServiceConfig2 SUCCESS
  
  
  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  sc sdshow slsvc says 

  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
  
  
  
  

  
  

  
  

  Tuesday, March 27, 2012 8:12 PM

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  "JoshuaCaleb77" wrote in message news:5c443cc5-0d0a-427e-9906-d10da25de6f0...

   

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -1073426173  (0xc004d103)
  

   

   

  0xc004d103 - 'The security processor reported that an error has occurred'

  NOT the most informative of error messages :)

   

  Have you been using any form of Registry Cleaner?

   

  The only time I have records for having seen this error before, the issue was solved eventually after running CHKDSK and SFC......

   

  Please run CHKDSK and SFC scans -

  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key
  You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
  
  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
  
  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  
  SFC /SCANNOW
  
  and hit the Enter key
  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Post an MGADiag report with details of any error messages encountered.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, March 27, 2012 8:42 PM

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  As I had mentioned, I cannot run CHKDSK, because when I try to do it, it will not run at startup. Instead, the system freezes and neither runs CHKDSK nor goes into Windows. BTW, I have used CCClean sometimes because sometimes Windows Live stops working because of a side-by-side configuration issue, which has re-occurred when this licensing issue occurred. I did indeed edit the registry to remove remnants of Windows live in order to re-install it, but I did this after-the-fact. This error was already in effect. I often use Spybot Search & Destroy to find and detect Malware, and have used it recently. I do not believe that this is the result of Malware, but because of an incompatibility issue or something causing part of Windows to not start or function.

  Tuesday, March 27, 2012 8:53 PM

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  "JoshuaCaleb77" wrote in message news:484b9591-9b90-4a95-9e5c-561f3496067e...

  As I had mentioned, I cannot run CHKDSK, because when I try to do it, it will not run at startup. Instead, the system freezes and neither runs CHKDSK nor goes into Windows. BTW, I have used CCClean sometimes because sometimes Windows Live stops working because of a side-by-side configuration issue, which has re-occurred when this licensing issue occurred. I did indeed edit the registry to remove remnants of Windows live in order to re-install it, but I did this after-the-fact. This error was already in effect. I often use Spybot Search & Destroy to find and detect Malware, and have used it recently. I do not believe that this is the result of Malware, but because of an incompatibility issue or something causing part of Windows to not start or function.

   

  Try running the SFC command anyhow - it may even solve the problem with CHKDSK

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, March 27, 2012 9:44 PM

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  "JoshuaCaleb77" wrote in message news:484b9591-9b90-4a95-9e5c-561f3496067e...

  As I had mentioned, I cannot run CHKDSK, because when I try to do it, it will not run at startup. Instead, the system freezes and neither runs CHKDSK nor goes into Windows. BTW, I have used CCClean sometimes because sometimes Windows Live stops working because of a side-by-side configuration issue, which has re-occurred when this licensing issue occurred. I did indeed edit the registry to remove remnants of Windows live in order to re-install it, but I did this after-the-fact. This error was already in effect. I often use Spybot Search & Destroy to find and detect Malware, and have used it recently. I do not believe that this is the result of Malware, but because of an incompatibility issue or something causing part of Windows to not start or function.

   

  Try running the SFC command anyhow - it may even solve the problem with CHKDSK

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Hi, neither the malware program, nor running the sfc command helped this. the sfc command made windows update work again, but didn't do more. It still won't run chkdsk or show windows as activated, or re-activate it.

  Wednesday, March 28, 2012 5:01 AM

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  Please run another MGADiag report - things may have changed

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, March 28, 2012 7:28 AM

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  Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator.

   

  Disk drives in Windows monitor themselves for impending failure. The feature is called S.M.A.R.T. It will detect impending failure 30% of the time. In an elevated command prompt type

   

  wmic /namespace:\\root\wmi PATH MSStorageDriver_FailurePredictStatus get active,predictfailure,reason /format:List 

  If it's on Active will be true, if not on turn it on in the computer's BIOS.

   

  Predict Failure should be False if everything's ok.

   

  In Vista and later disk ckecking is done automatically and silently. To have Windows warn you type in an elevated command prompt

   

  fsutil repair set C: 9

  to see what the current status is type

  fsutil repair query C:

  Try running chkdsk in check only mode. Type

   

  chkdsk c:

  We can access every file on the computer and see if the auto repair does anything. Type

   

  for /r c:\ %A in (*.*) do copy /y "%A" null

  
  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:484b9591-9b90-4a95-9e5c-561f3496067e...

  > As I had mentioned, I cannot run CHKDSK, because when I try to do it, it will not run at startup. Instead, the system freezes and neither runs CHKDSK nor goes into Windows. BTW, I have used CCClean sometimes because sometimes Windows Live stops working because of a side-by-side configuration issue, which has re-occurred when this licensing issue occurred. I did indeed edit the registry to remove remnants of Windows live in order to re-install it, but I did this after-the-fact. This error was already in effect. I often use Spybot Search & Destroy to find and detect Malware, and have used it recently. I do not believe that this is the result of Malware, but because of an incompatibility issue or something causing part of Windows to not start or function.

  Wednesday, March 28, 2012 8:37 AM

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  PS Click Start - Control Panel - choose Classic View in left hand pane -

  choose Administrative Tools in the right hand pane - then Event Viewer. Look

  under Event Viewer (Local) - Windows Logs - System.

   

  Look for the following Event ID

  7, 55, 130, and 1001.

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:484b9591-9b90-4a95-9e5c-561f3496067e...

  > As I had mentioned, I cannot run CHKDSK, because when I try to do it, it

  > will not run at startup. Instead, the system freezes and neither runs

  > CHKDSK nor goes into Windows. BTW, I have used CCClean sometimes because

  > sometimes Windows Live stops working because of a side-by-side

  > configuration issue, which has re-occurred when this licensing issue

  > occurred. I did indeed edit the registry to remove remnants of Windows

  > live in order to re-install it, but I did this after-the-fact. This error

  > was already in effect. I often use Spybot Search & Destroy to find and

  > detect Malware, and have used it recently. I do not believe that this is

  > the result of Malware, but because of an incompatibility issue or

  > something causing part of Windows to not start or function.

   

   

  Wednesday, March 28, 2012 8:41 AM

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  "DavidMCandy" wrote in message news:f25e0a09-ba0f-4481-8645-35b14514f8a6...

  Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator.

   

  Disk drives in Windows monitor themselves for impending failure. The feature is called S.M.A.R.T. It will detect impending failure 30% of the time. In an elevated command prompt type

   

  .

   

  Thanks for jumping in, David - I always learn from it when you do!  :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, March 28, 2012 8:42 AM

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   MGADiag:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
  Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
  Windows Product ID: 89576-OEM-7332141-00148
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010100.2.0.006
  ID: {9D2663C5-FD9E-4719-B27B-06EC1267CAC1}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Business
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.111025-0338
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Small Business 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  
  File Scan Data-->
  
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9D2663C5-FD9E-4719-B27B-06EC1267CAC1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3449116755-1299921040-1283970866</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE890N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0200J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070205000000.000000+000</Date></BIOS><HWID>99313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>70DCD848C68EF0E</Val><Hash>OoIGZM3KoWWodMUvE42AYHsGl3w=</Hash><Pid>81606-903-7528274-64430</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  
  Spsys.log Content: 0x80070002
  
  
  Licensing Data-->
  Software Licensing service is not running.
  
  
  Windows Activation Technologies-->
  N/A
  
  
  HWID Data-->
  HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQwtqpYQhXooepOSOTKXu608vSwcFJstCKsViqF
  
  
  OEM Activation 1.0 Data-->
  N/A
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC Sony VAIO
    FACP Sony VAIO
    HPET Sony VAIO
    BOOT Sony VAIO
    MCFG Sony VAIO
    SLIC Sony VAIO
    APIC Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
    SSDT Sony VAIO
  -----------------------------------------------------

  Other things:

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  
  C:\Windows\system32>wmic /namespace:\\root\wmi PATH MSStorageDriver_FailurePredi
  ctStatus get active,predictfailure,reason /format:List
  
  Active=TRUE
  PredictFailure=FALSE
  Reason=0
  
  C:\Windows\system32>fsutil repair set C: 9
  Self healing is now enabled for volume C: with flags 0x9.
   flags: 0x01 - enable general repair
          0x08 - warn about potential data loss
          0x10 - disable general repair and bugcheck once on first corruption
  
  
  C:\Windows\system32>fsutil repair query C:
  Self healing is enabled for volume C: with flags 0x9.
   flags: 0x01 - enable general repair
          0x08 - warn about potential data loss
          0x10 - disable general repair and bugcheck once on first corruption
  ---

  There is a lot of error 7 in the Event Viewer. They say "The device, \Device\Harddisk0\DR0, has a bad block." as for 

  55 it says "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2." 

  1001 says "

       

  Windows Defender scan has finished.
  Scan ID: {DF37F51C-BF80-4C1D-B58E-89F55244527B}
  Scan Type: AntiSpyware
  Scan Parameters: Quick Scan
  User: NT AUTHORITY\NETWORK SERVICE
  Scan Time: 0:11:25"

  --- I will try the recommendation for CHKDSK, and see if it does anything.

  Wednesday, March 28, 2012 8:25 PM

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  For CHKDSK, it said this:

  Chkdsk was executed in read-only mode on a volume snapshot.  
  
  
  Checking file system on C:
  The type of the file system is NTFS.
  
  
  WARNING!  F parameter not specified.
  Running CHKDSK in read-only mode.
    492992 file records processed.                                     1529 large file records processed.                               0 bad file records processed.                                 2 EA records processed.                                       44 reparse records processed.                                  585554 index entries processed.                                    0 unindexed files processed.                                  492992 security descriptors processed.                           Cleaning up 37 unused index entries from index $SII of file 0x9.
  Cleaning up 37 unused index entries from index $SDH of file 0x9.
  Cleaning up 37 unused security descriptors.
    46282 data files processed.                                     CHKDSK is verifying Usn Journal...
    35091960 USN bytes processed.                                      Usn Journal verification completed.
  Windows has checked the file system and found no problems.
  
  
   149740375 KB total disk space.
   126143052 KB in 364526 files.
      199264 KB in 46283 indexes.
           0 KB in bad sectors.
      606979 KB in use by the system.
       65536 KB occupied by the log file.
    22791080 KB available on disk.
  
  
        4096 bytes in each allocation unit.
    37435093 total allocation units on disk.
     5697770 allocation units available on disk.
  
  

  ----------------- "

  for /r c:\ %A in (*.*) do copy /y "%A" null seemed to start to copy files, so I had stopped it. The logs seem to indicate shadow copy state.. Can you clarify that for me? I don't want to copy the hard drive, but repair Windows.

  Wednesday, March 28, 2012 8:55 PM

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  Can you describe your disk layout.To see what it is type in an elevated command  prompt.

   

  diskpart
  

   

  then

   

  list volume
  

   

  If the bad block is in a file that command copies most files to the null device. The null device does nothing. So the effect is to access each file, so each file is read but not written anywhere. This will initiate auto repair on the file if corrupted. The corrupted part is replaced with code 0 so the file remains corrupted.

   

  If the bad block is in the Disk's data structure (as the event log messages suggest) repairing it may vary from no data loss to complete data loss. Remember a repair to windows means the disk data structures are consistent not that your data is retrieved (although it tries).

   

  Therefore you should back up any files you don't want to lose before attempting any more repairs.

   

  Try that copy command. Then as you've run chkdsk sucessfully within Windows try it on restart (Chkdsk c: /r).
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:2ad766bc-8edd-4b65-82bc-411c3e86df6f...

  > For CHKDSK, it said this:
  >
  > Chkdsk was executed in read-only mode on a volume snapshot. 
  >
  >
  > Checking file system on C:
  > The type of the file system is NTFS.
  >
  >
  > WARNING!  F parameter not specified.
  > Running CHKDSK in read-only mode.
  >  492992 file records processed.                                     1529 large file records processed.                               0 bad file records processed.                                 2 EA records processed.                                       44 reparse records processed.                                  585554 index entries processed.                                    0 unindexed files processed.                                  492992 security descriptors processed.                           Cleaning up 37 unused index entries from index $SII of file 0x9.
  > Cleaning up 37 unused index entries from index $SDH of file 0x9.
  > Cleaning up 37 unused security descriptors.
  >  46282 data files processed.                                     CHKDSK is verifying Usn Journal...
  >  35091960 USN bytes processed.                                      Usn Journal verification completed.
  > Windows has checked the file system and found no problems.
  >
  >
  > 149740375 KB total disk space.
  > 126143052 KB in 364526 files.
  >    199264 KB in 46283 indexes.
  >         0 KB in bad sectors.
  >    606979 KB in use by the system.
  >     65536 KB occupied by the log file.
  >  22791080 KB available on disk.
  >
  >
  >      4096 bytes in each allocation unit.
  >  37435093 total allocation units on disk.
  >   5697770 allocation units available on disk.
  >
  >
  > ----------------- "
  >
  > for /r c:\ %A in (*.*) do copy /y "%A" null seemed to start to copy files, so I had stopped it. The logs seem to indicate shadow copy state.. Can you clarify that for me? I don't want to copy the hard drive, but repair Windows.

  Thursday, March 29, 2012 6:00 AM

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  Can you describe your disk layout.To see what it is type in an elevated command  prompt.

   

  diskpart
  

   

  then

   

  list volume
  

   

  If the bad block is in a file that command copies most files to the null device. The null device does nothing. So the effect is to access each file, so each file is read but not written anywhere. This will initiate auto repair on the file if corrupted. The corrupted part is replaced with code 0 so the file remains corrupted.

   

  If the bad block is in the Disk's data structure (as the event log messages suggest) repairing it may vary from no data loss to complete data loss. Remember a repair to windows means the disk data structures are consistent not that your data is retrieved (although it tries).

   

  Therefore you should back up any files you don't want to lose before attempting any more repairs.

   

  Try that copy command. Then as you've run chkdsk sucessfully within Windows try it on restart (Chkdsk c: /r).
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:2ad766bc-8edd-4b65-82bc-411c3e86df6f...

  > For CHKDSK, it said this:
  >
  > Chkdsk was executed in read-only mode on a volume snapshot. 
  >
  >
  > Checking file system on C:
  > The type of the file system is NTFS.
  >
  >
  > WARNING!  F parameter not specified.
  > Running CHKDSK in read-only mode.
  >  492992 file records processed.                                     1529 large file records processed.                               0 bad file records processed.                                 2 EA records processed.                                       44 reparse records processed.                                  585554 index entries processed.                                    0 unindexed files processed.                                  492992 security descriptors processed.                           Cleaning up 37 unused index entries from index $SII of file 0x9.
  > Cleaning up 37 unused index entries from index $SDH of file 0x9.
  > Cleaning up 37 unused security descriptors.
  >  46282 data files processed.                                     CHKDSK is verifying Usn Journal...
  >  35091960 USN bytes processed.                                      Usn Journal verification completed.
  > Windows has checked the file system and found no problems.
  >
  >
  > 149740375 KB total disk space.
  > 126143052 KB in 364526 files.
  >    199264 KB in 46283 indexes.
  >         0 KB in bad sectors.
  >    606979 KB in use by the system.
  >     65536 KB occupied by the log file.
  >  22791080 KB available on disk.
  >
  >
  >      4096 bytes in each allocation unit.
  >  37435093 total allocation units on disk.
  >   5697770 allocation units available on disk.
  >
  >
  > ----------------- "
  >
  > for /r c:\ %A in (*.*) do copy /y "%A" null seemed to start to copy files, so I had stopped it. The logs seem to indicate shadow copy state.. Can you clarify that for me? I don't want to copy the hard drive, but repair Windows.

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  
  DISKPART> list volume
  
  
    Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
    ----------  ---  -----------  -----  ----------  -------  ---------  --------
    Volume 0     E                       DVD-ROM         0 B  No Media
    Volume 1     C                NTFS   Partition    143 GB  Healthy    System
    Volume 2     D                       Removable       0 B  No Media
  ----

  Can you please rephrase this: "If the bad block is in a file that command copies most files to the null device?" I do not understand that sentence.

  However, if I understand the rest of your response correctly, I should back up my hard drive before doing that shadow copy thing, correct? The regular chkdsk seems to have run successfully; it just hasn't run the "Chkdsk c: /r" because it freezes instead of entering that or Windows on restart (when set to do it).
  
  

  Thursday, March 29, 2012 8:16 PM

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  It's not good english. If the bad block is in a file, that copy command will

  access each file allowing the auto repair to repair any file that needs it.

  Nothing actually gets copied, each file is read but not written anywhere.

   

  And yes you need to backup as files may be lost.

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:72fc208e-f51f-4e56-80e1-97c7f93e68d9...

  > Can you describe your disk layout.To see what it is type in an elevated

  > command prompt.

  >

  > diskpart

  >

  > then

  >

  > list volume

  >

  > If the bad block is in a file that command copies most files to the null

  > device. The null device does nothing. So the effect is to access each

  > file, so each file is read but not written anywhere. This will initiate

  > auto repair on the file if corrupted. The corrupted part is replaced with

  > code 0 so the file remains corrupted.

  >

  > If the bad block is in the Disk's data structure (as the event log

  > messages suggest) repairing it may vary from no data loss to complete data

  > loss. Remember a repair to windows means the disk data structures are

  > consistent not that your data is retrieved (although it tries).

  >

  > Therefore you should back up any files you don't want to lose before

  > attempting any more repairs.

  >

  > Try that copy command. Then as you've run chkdsk sucessfully within

  > Windows try it on restart (Chkdsk c: /r).

  > --

  >

  > --

  > "JoshuaCaleb77" wrote in message

  > news:2ad766bc-8edd-4b65-82bc-411c3e86df6f...

  > > For CHKDSK, it said this:

  > >

  > > Chkdsk was executed in read-only mode on a volume snapshot.

  > >

  > >

  > > Checking file system on C:

  > > The type of the file system is NTFS.

  > >

  > >

  > > WARNING! F parameter not specified.

  > > Running CHKDSK in read-only mode.

  > > 492992 file records processed.

  > 1529 large file records processed. 0 bad

  > file records processed. 2 EA records

  > processed. 44 reparse records

  > processed. 585554 index entries

  > processed. 0 unindexed files processed.

  > 492992 security descriptors processed. Cleaning

  > up 37 unused index entries from index $SII of file 0x9.

  > > Cleaning up 37 unused index entries from index $SDH of file 0x9.

  > > Cleaning up 37 unused security descriptors.

  > > 46282 data files processed. CHKDSK

  > is verifying Usn Journal...

  > > 35091960 USN bytes processed. Usn

  > Journal verification completed.

  > > Windows has checked the file system and found no problems.

  > >

  > >

  > > 149740375 KB total disk space.

  > > 126143052 KB in 364526 files.

  > > 199264 KB in 46283 indexes.

  > > 0 KB in bad sectors.

  > > 606979 KB in use by the system.

  > > 65536 KB occupied by the log file.

  > > 22791080 KB available on disk.

  > >

  > >

  > > 4096 bytes in each allocation unit.

  > > 37435093 total allocation units on disk.

  > > 5697770 allocation units available on disk.

  > >

  > >

  > > ----------------- "

  > >

  > > for /r c:\ %A in (*.*) do copy /y "%A" null seemed to start to copy

  > files, so I had stopped it. The logs seem to indicate shadow copy state..

  > Can you clarify that for me? I don't want to copy the hard drive, but

  > repair Windows.

  > Microsoft Windows [Version 6.0.6002]

  > Copyright (c) 2006 Microsoft Corporation. All rights reserved.

  >

  >

  > DISKPART> list volume

  >

  >

  > Volume ### Ltr Label Fs Type Size Status Info

  > ---------- --- ----------- ----- ---------- ------- --------- --------

  > Volume 0 E DVD-ROM 0 B No Media

  > Volume 1 C NTFS Partition 143 GB Healthy

  > System

  > Volume 2 D Removable 0 B No Media

  > ----

  >

  > Can you please rephrase this: "If the bad block is in a file that command

  > copies most files to the null device?" I do not understand that sentence.

  >

  > However, if I understand the rest of your response correctly, I should

  > back up my hard drive before doing that shadow copy thing, correct? The

  > regular chkdsk seems to have run successfully; it just hasn't run the

  > "Chkdsk c: /r" because it freezes instead of entering that or Windows on

  > restart (when set to do it).

  >

  >

  >

   

   

  Friday, March 30, 2012 10:15 PM

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  And yes you need to backup as files may be lost.

  
  The act of backing up will do exactly the same thing, would it not?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, March 30, 2012 10:30 PM

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  Yes it will for files actually backed up.

   

  I'm puzzled by the event viewer messages

   

  >There is a lot of error 7 in the Event Viewer. They say "The device,

  > >\Device\Harddisk0\DR0, has a bad block." as for

  >

  >55 it says "The file system structure on the disk is corrupt and unusable.

  >Please >run the chkdsk utility on the volume \Device\HarddiskVolume2."

   

  and the disk layout

   

  >Volume 0 E DVD-ROM 0 B No Media

  >Volume 1 C NTFS Partition 143 GB Healthy

  >System

  >Volume 2 D Removable 0 B No Media

   

   

  --

  ..

  --

  "Noel D Paton" wrote in message news:87f979ab-a272-4cea-ac2f-7fe72a07d773...

  > And yes you need to backup as files may be lost.

  >

  > The act of backing up will do exactly the same thing, would it not?

  > --------------------------------------------------------------------------------

  >

  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed

  > Sloth

  >

   

   

  Friday, March 30, 2012 11:12 PM

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  Possibly the HardDiskVolume2 is on a removable drive?
  I do wish that Windows was more consistent in the way it tags drives - currently it's almost impossible to correlate them across the various interfaces :(

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, March 30, 2012 11:28 PM

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  That was my tentitive opinion as the chkdsk in ckeck only mode found no file

  system structure problems, which it should if there were any.

   

  --

  ..

  --

  "Noel D Paton" wrote in message news:50889c74-ef3c-413d-a2f1-fd1cad64366c...

  > Possibly the HardDiskVolume2 is on a removable drive?

  > I do wish that Windows was more consistent in the way it tags drives -

  > currently it's almost impossible to correlate them across the various

  > interfaces :(

  >

  >

  >

  > --------------------------------------------------------------------------------

  >

  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed

  > Sloth

  >

   

   

  Friday, March 30, 2012 11:34 PM

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  It appears your Windows operating system is hopelessly corrupt.  Backup your personal files and then proceed with a "clean install" of your Windows operating system.

  ---

  Carey Frisch

  • Marked as answer by Carey FrischMVP, Moderator Sunday, April 29, 2012 8:45 AM
  • Unmarked as answer by Darin Smith MSOwner Tuesday, May 01, 2012 9:44 PM

  Saturday, March 31, 2012 1:59 AM

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  I will try backing up my files, and do that copy, etc thing in the command line. However, hopefully a "clean install" is not necessary. This issue only occurred after downloading some Windows updates.. I may have some files that have paid licenses that may be difficult to recover upon a clean install. I am wondering if I do a system restore to the approximate time that this issue began (if possible to go that far back), that it would resolve the issue. Then possibly avoid certain Windows updates, and just wait until I can get a system with Windows 7 or 8 instead of more updates..

  I actually have hardware that updated drivers and certain things changed since the original Windows Vista for Business 32-Bit (pre-service packs), and I may have certain things installed that I have forgotten, and a clean install could cause trouble in that area. I believe that I actually have had a lot of software errors since certain updates were downloaded. This included blue-screen errors, the aforementioned issues, Windows removing it's activation, inability to use anti-virus software.. 

  Apparently there is a lot of possible solutions dependent upon certain causes, but it seems unlikely that this is because of a bad hard drive, or because of Windows being hopelessly corrupt.

  However, if this is due to some sort of software compatibility issue related to the updates, then would system repair/copying actually resolve the issue? A clean install may resolve it to a degree, but it will remove many updates, and then if it is a compatibility issue, then re-updating it may in fact duplicate the issue after the clean install, as well as potentially causing other problems.

  Monday, April 02, 2012 6:42 PM

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  A System Restore is always worth a try - although I suspect that it will not complete (in which case, no harm done).

  You will need to go back to about 3 days prior to your problems, if you can.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, April 02, 2012 6:51 PM

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  A System Restore is always worth a try - although I suspect that it will not complete (in which case, no harm done).

  You will need to go back to about 3 days prior to your problems, if you can.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Is it possible to restore to a point two weeks ago? System Restore is showing me 1 week ago, which is when I had posted this. But I believe that I need to restore it to two weeks ago. It is showing only 1 week ago when I click to show restore points older than 5 days.

  Tuesday, April 03, 2012 12:04 AM

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  Could this issue also have anything to do with a registry error? Why might many of those tests indicate a healthy disk drive, but still produce errors that are generally appearing on a corrupted hard drive? Today, I tried setting some of the potential dependent services to start and/or to automatic, and my system crashed, specifically following a message saying that I can check online regarding Windows not notifying me about activation issues or something like that.

  Tuesday, April 03, 2012 7:53 AM

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  "JoshuaCaleb77" wrote in message news:ef860a1c-1102-40e7-b4eb-ab8b99255519...

  Could this issue also have anything to do with a registry error? Why might many of those tests indicate a healthy disk drive, but still produce errors that are generally appearing on a corrupted hard drive? Today, I tried setting some of the potential dependent services to start and/or to automatic, and my system crashed, specifically following a message saying that I can check online regarding Windows not notifying me about activation issues or something like that.

   

   

  WIthout EXACT error messages and circumstances I have no hope of knowing what you are talking about.

   

  You should have the option to go back further - unless something reset System Restore at that point.  In System Restore, on the selection screen, put a tick on the Show more Restore points box - do any more come up?

  If not then it's likely that something you did has reset SR at that point (Malware is also know do have this effect)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 03, 2012 8:33 AM

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  What sort or error did you have? Was it a blue screen crash (or reboot depending on settings).

   

  I had hoped to put the drive issue to rest before we continue with troubleshooting.

   

  This is what I think is happening.

   

  1. Your drive is saying it is not about to fail.

   

  2. There is, or was, a bad block on the drive. It may have been repaired (the data, which is changed to 0s, is moved elsewhere and the block marked as not to be used).

   

  3. One of your removable drives is probably corrupt.

   

  Does Chkdsk run on boot without the /r switch (so it doesn't scan the surface for bad blocks). This is only a minute or two to run.eg

   

  chkdsk c: /f

   

  If chkdsk still doesn't run you can ignore it, put the disk into another computer and run chkdsk there, or reformat.

   

  So lets move on to the next step.

   

  Check for file corruption by clicking Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type

   

  sfc /scannow

  
  Unfortunately SFC doesn't seem to repair corrupted files only deleted ones.

   

  To see the results type (or copy the below line and one blank line
  underneath and right click in the command prompt window and choose Paste)

   

  To view it

  -------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more

  
  To copy to clipboard

  ---------------------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |clip

  
  
  * The character preceding more (|more) and clip (|clip) at the end of each
  line is the pipe character not an  l (L) or a 1 (one). Press Shift + \ for
  the pipe character, usually above the enter key.
  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:ef860a1c-1102-40e7-b4eb-ab8b99255519...

  > Could this issue also have anything to do with a registry error? Why might many of those tests indicate a healthy disk drive, but still produce errors that are generally appearing on a corrupted hard drive? Today, I tried setting some of the potential dependent services to start and/or to automatic, and my system crashed, specifically following a message saying that I can check online regarding Windows not notifying me about activation issues or something like that.

  Tuesday, April 03, 2012 9:10 AM

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  "JoshuaCaleb77" wrote in message news:ef860a1c-1102-40e7-b4eb-ab8b99255519...

  Could this issue also have anything to do with a registry error? Why might many of those tests indicate a healthy disk drive, but still produce errors that are generally appearing on a corrupted hard drive? Today, I tried setting some of the potential dependent services to start and/or to automatic, and my system crashed, specifically following a message saying that I can check online regarding Windows not notifying me about activation issues or something like that.

   

   

  WIthout EXACT error messages and circumstances I have no hope of knowing what you are talking about.

   

  You should have the option to go back further - unless something reset System Restore at that point.  In System Restore, on the selection screen, put a tick on the Show more Restore points box - do any more come up?

  If not then it's likely that something you did has reset SR at that point (Malware is also know do have this effect)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  The error messages are pretty much the same as I had mentioned before. The blue screen followed me enabling some service (which I forgot the name), and clicking a button when Windows said that I would not be notified of activation problems or something like that.  System Restore is only going back to the 26th when I click "show more."  I haven't done any strange things. I did what was listed in this thread.  I earlier ran that anti-malware program upon request, and it seemed to detect things that were not Malware as Malware. Perhaps some of the things that were done in the Command Line could have affected the System Restore?

  However, regarding Malware and viruses, I had found that I can uninstall Avast and update it in safe mode, which I did. I then scanned for viruses overnight last night. It detected a trojan which I had moved to the chest. I am uncertain to whether or not that trojan was one that was previously already in the chest. But Avast also detected a cyclic redundancy issue with Error 23. If I am not mistaken, this might be related to what has been suggested- that the hard drive is about to fail.... I have backed up certain files, but may back up more if I have enough space to do so on my external drive.

  Tuesday, April 03, 2012 8:06 PM

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  What sort or error did you have? Was it a blue screen crash (or reboot depending on settings). 

  I had hoped to put the drive issue to rest before we continue with troubleshooting.

   

  This is what I think is happening.

   

  1. Your drive is saying it is not about to fail.

   

  2. There is, or was, a bad block on the drive. It may have been repaired (the data, which is changed to 0s, is moved elsewhere and the block marked as not to be used).

   

  3. One of your removable drives is probably corrupt.

   

  Does Chkdsk run on boot without the /r switch (so it doesn't scan the surface for bad blocks). This is only a minute or two to run.eg

   

  chkdsk c: /f

   

  If chkdsk still doesn't run you can ignore it, put the disk into another computer and run chkdsk there, or reformat.

   

  So lets move on to the next step.

   

  Check for file corruption by clicking Start - All Programs - Accessories- Right click Command Promptand choose Run As Administrator. Type

   

  sfc /scannow

  
  Unfortunately SFC doesn't seem to repair corrupted files only deleted ones.

   

  To see the results type (or copy the below line and one blank line
  underneath and right click in the command prompt window and choose Paste)

   

  To view it

  -------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more

  
  To copy to clipboard

  ---------------------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |clip

  
  
  * The character preceding more (|more) and clip (|clip) at the end of each
  line is the pipe character not an  l (L) or a 1 (one). Press Shift+ \for
  the pipe character, usually above the enter key.
  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:ef860a1c-1102-40e7-b4eb-ab8b99255519...

  > Could this issue also have anything to do with a registry error? Why might many of those tests indicate a healthy disk drive, but still produce errors that are generally appearing on a corrupted hard drive? Today, I tried setting some of the potential dependent services to start and/or to automatic, and my system crashed, specifically following a message saying that I can check online regarding Windows not notifying me about activation issues or something like that.

  The errors are pretty much the same, as I had mentioned in my previous post, and the blue screen followed enabling some service, and then clicking on a notification that said I can look online regarding that. . I was eventually able to look online, but it was just to use the "Windows Genuine Advantage" tool which was not productive, as it also was blocked. It was interrupted by something preventing it from doing anything. All it could do was suggest Windows 7 for purchase.

  My removable drive was not connected during any of the aforementioned scans. If a drive is corrupt, it is the actual hard drive- or there is a bad block of data on that drive which is interfering. I will schedule checkdsk to run as you have suggested and see if it will work or not. I will follow many of your suggestions and post the results. Unfortunately, I do not have the option to put the drive in another system. I only have my laptop, which it is running from.

  Tuesday, April 03, 2012 8:12 PM

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  BTW, the area that Avast could not scan because of the cyclic redundancy check, is in the Windows System directory. It is some files or directories listed by a series of numbers and dashes. Will deleting those or possibly trying to repair them possibly help this situation?

  Tuesday, April 03, 2012 8:15 PM

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  Without knowing exact details, my thoughts are that deleting such files is likely to either totally crash the system, or at least lead to major problems.

  Avast is a very good AV - but once a system is already infected/infested, it must always be viewed with a jaundiced eye - and 'fixes' may not be enough.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 03, 2012 8:24 PM

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  This is what I can tell from the boot. CHKDSK did run at boot with the C: /f command.

  I checked the event viewer, and this is what it has for the CHKDSK log:

  Checking file system on C:
  The type of the file system is NTFS.
  
  A disk check has been scheduled.
  Windows will now check the disk.                         
  Cleaning up instance tags for file 0x11ab1.
  Cleaning up instance tags for file 0x578e4.
  Cleaning up instance tags for file 0x578e5.
    492992 file records processed.                                     1536 large file records processed.                               0 bad file records processed.                                 2 EA records processed.                                       44 reparse records processed.                                  585848 index entries processed.                                    0 unindexed files processed.                                  492992 security descriptors processed.                           Cleaning up 64 unused index entries from index $SII of file 0x9.
  Cleaning up 64 unused index entries from index $SDH of file 0x9.
  Cleaning up 64 unused security descriptors.
    46429 data files processed.                                     CHKDSK is verifying Usn Journal...
    34317656 USN bytes processed.                                      Usn Journal verification completed.
  Windows has made corrections to the file system.
  
  
   149740375 KB total disk space.
   120837844 KB in 366863 files.
      200080 KB in 46430 indexes.
           0 KB in bad sectors.
      605975 KB in use by the system.
       65536 KB occupied by the log file.
    28096476 KB available on disk.
  
  
        4096 bytes in each allocation unit.
    37435093 total allocation units on disk.
     7024119 allocation units available on disk.
  
  
  Internal Info:
  c0 85 07 00 78 4e 06 00 31 59 0b 00 00 00 00 00  ....xN..1Y......
  63 17 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  c...,...........
  42 00 00 00 a2 73 44 77 08 8a 21 00 08 82 21 00  B....sDw..!...!.
  
  
  Windows has finished checking your disk.
  Please wait while your computer restarts.
  
  

  
  

  An event log says "The device, \Device\Harddisk0\DR0, has a bad block." This is likely the actual hard drive..

  Following that, there was an avast boot scan scheduled, which I had allowed. It recognized two system files as being unreadable or something (where cyclic redundancy was).

  These files were in the System32 directory:

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  and 

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  The error received there was 0xC000003E. 

  Upon Windows loading, I tried to start the Software Licensing Service, and got this message:

  Unauthorized change made to Windows. You no longer will receive notifications including those about licensing or activation. Use link below to find out how to fix your system: "learn more online"  details below that said "error 0x80070426- service has not been started. I closed the notification window, aware that it links to the "Genuine Advantage Tool" which is not working for me at this time. I got a blue screen that what I was able to write down from it was this: "BIOS Updates" (i think it may have said something about updating them..  It said "Disable caching or shadowing."

  Wednesday, April 04, 2012 3:06 AM

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  From my understanding, the files that I had mentioned:

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  and 

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 

  are related to software licensing. If it is the case that those files are corrupted, is there a way to repair or replace those particular files? I think that if these files are used to reference the software license, and they are damaged, that might be why the service does not start automatically, and that Windows is not recognizing the license when it is running license recognition software- even when the service is running.

  Maybe if those files can be fixed, this issue will be resolved.

  Will running sfc scan now again with the following help repair those files:

  "

  To view it

  -------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more

  
  To copy to clipboard

  ---------------------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |clip

  
  
  * The character preceding more (|more) and clip (|clip) at the end of each 
  line is the pipe character not an  l (L) or a 1 (one). Press Shift+ \for 
  the pipe character, usually above the enter key."

  Or will this simply possibly confirm that those two files are corrupted?

  Wednesday, April 04, 2012 8:34 PM

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  Does anybody have any thoughts regarding my recent questions?

  Sunday, April 08, 2012 11:42 PM

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  Unfortunately, you're just "spinning your wheels" due to the massive corruption of your Windows operating system.  You need to start from scratch, reformat the hard drive and reinstall your Windows operating system.

  ---

  Carey Frisch

  Monday, April 09, 2012 12:10 AM

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  "JoshuaCaleb77" wrote in message news:2a2fa8fa-58bb-414a-9e66-af037ab12ec2...

  Does anybody have any thoughts regarding my recent questions?

   

  Sorry - must have missed the notification.....

   

  The files you mention are part of the Operating System, and are opened at every boot, and permanently in use by the OS - they cannot be either copied or otherwise modified in Normal Mode without risking breaking the validation system.

   

  They are modified every time the SLSVC is restarted.

   

  I am currently testing the effect of deleting these files.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, April 09, 2012 12:28 AM

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  "Noel D Paton" wrote in message news:9fec8ab5-e634-499b-b59c-99271f50292e...

   

  The files you mention are part of the Operating System, and are opened at every boot, and permanently in use by the OS - they cannot be either copied or otherwise modified in Normal Mode without risking breaking the validation system.

   

  They are modified every time the SLSVC is restarted.

   

  I am currently testing the effect of deleting these files.

   

   

  Deleting both files while in Safe Mode results in a Trusted Store Tamper - which is not cleared by either attempting to re-activate, or by rebuilding the licensing store.

   

  I'd say leave well alone!

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, April 09, 2012 12:59 AM

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  I would rather not reformat. Due to the operating system being an outdated operating system (Windows Vista), and different hardware and software being older, there may be a lot of problems if I do that. All patches from Windows Vista for the past several years will be gone, all updated drivers to my system (which some I believe I had difficulty finding as Sony only had updates for this system until a certain date, and then the warranty expired as well), BIOS updates, etc., etc. will be deleted. Then it will be difficult to find certain updates required for my system, and re-installation of everything that has been deleted. This also includes updates to all installed software..

  If at all possible, I would like to find a way to repair the corrupted data. It is clear that deleting the original files in safe mode will not help the situation. Is there a way to repair that data, or possibly overwrite the corrupted files with replacement files in safe mode?

  I cannot simply go get a new system with Windows 7 either.. Currently, it looks like the only way to resolve the activation issue is to repair or replace those files, or reformat.

  Monday, April 09, 2012 8:57 PM

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  "JoshuaCaleb77" wrote in message news:2d0be7a2-42df-4329-82ed-fe7c06047cf4...

  I would rather not reformat. Due to the operating system being an outdated operating system (Windows Vista), and different hardware and software being older, there may be a lot of problems if I do that. All patches from Windows Vista for the past several years will be gone, all updated drivers to my system (which some I believe I had difficulty finding as Sony only had updates for this system until a certain date, and then the warranty expired as well), BIOS updates, etc., etc. will be deleted. Then it will be difficult to find certain updates required for my system, and re-installation of everything that has been deleted. This also includes updates to all installed software..

  If at all possible, I would like to find a way to repair the corrupted data. It is clear that deleting the original files in safe mode will not help the situation. Is there a way to repair that data, or possibly overwrite the corrupted files with replacement files in safe mode?

  I cannot simply go get a new system with Windows 7 either.. Currently, it looks like the only way to resolve the activation issue is to repair or replace those files, or reformat.

  I would have to do some serious research - which may take a few days.

   

  I suggest that you contact MS WGA Support, and see if they can assist - although I suspect that they will tell you to reinstall

   

  A Repair install may  help - but may also be the nail in the coffin (and you will lose all updates since at least SP2) - MS may be able to send you a Vista disk with SP2 embedded (as far as I know there are no legitimate downloads available for this)

   

  WGA Support can be found here-

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0
  
  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, April 09, 2012 9:21 PM

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  The two files are written to every 30 minutes. Maybe fixing other problems the two files may fix themselves.

   

  I think running sfc may show the scope of the problem.

   

  Check for file corruption by clicking Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type

   

  sfc /scannow

  
  Unfortunately SFC doesn't seem to repair corrupted files only deleted ones.

   

  To see the results type (or copy the below line and one blank line
  underneath and right click in the command prompt window and choose Paste)

   

  To view it

  -------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more

  
  To copy to clipboard

  ---------------------------
  

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |clip

  
  
  * The character preceding more (|more) and clip (|clip) at the end of each
  line is the pipe character not an  l (L) or a 1 (one). Press Shift + \ for
  the pipe character, usually above the enter key.
  

   

   

  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:2d0be7a2-42df-4329-82ed-fe7c06047cf4...

  >I would rather not reformat. Due to the operating system being an outdated operating system (Windows Vista), and different hardware and software being older, there may be a lot of problems if I do that. All patches from Windows Vista for the past several years will be gone, all updated drivers to my system (which some I believe I had difficulty finding as Sony only had updates for this system until a certain date, and then the warranty expired as well), BIOS updates, etc., etc. will be deleted. Then it will be difficult to find certain updates required for my system, and re-installation of everything that has been deleted. This also includes updates to all installed software..
  >
  > If at all possible, I would like to find a way to repair the corrupted data. It is clear that deleting the original files in safe mode will not help the situation. Is there a way to repair that data, or possibly overwrite the corrupted files with replacement files in safe mode?
  >
  > I cannot simply go get a new system with Windows 7 either.. Currently, it looks like the only way to resolve the activation issue is to repair or replace those files, or reformat.
  >

  Tuesday, April 10, 2012 12:08 PM

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  SFC does repair (or rather replace from backup) corrupted files - but I don't think that these two files are covered by its protection, since they are not fixed in terms of content.

  I've tried using SFC in a system where the only problem is the removal of these two files, and it makes no difference. (OK, it was Win7, but the principle is the same, and WIn7 gives more detail in the errors resulting)

  I think I'm going to have to use procmon or similar to see if I can work out what's actually re-writing the files, and then work back from there.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 10, 2012 12:20 PM

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  It is not resolved. I have been busy, and have not contacted MS Phone Support. In my experience though, the phone support is limited. Like I had mentioned, I do not want to restore this system to factory settings, or reformat, etc, etc. This system is several years old, and restoring to factory settings, etc, may replace the corrupted files that are affecting the registration recognition, but it may create other multiple problems as well- and likely it would. I believe that I have also been waiting about other possible replies regarding the re-writing of those files.

  It seems like I had run sfc scannow earlier in this process, and it didn't help me. Can you tell me what copying that log should do? I suspect that it is to review errors and consider possible solutions, but I don't really know.

  To me personally, it seems like those two specific files are the source of this dilemma. Other files have been fixed, viruses have been taken care of, and so has potential malware.

  Noel had noted that using SFC on a similar problem on Windows 7 did not make a difference.

  
  

  Monday, April 16, 2012 11:03 PM

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  SFC won't repair those two files. What it will do is allow both an

  assessment of the total damage and, if not much damage, possible manual

  repair of other affected files.

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:065e7c4a-eeb6-401c-8506-7bd1a41cf6d4...

  > It is not resolved. I have been busy, and have not contacted MS Phone

  > Support. In my experience though, the phone support is limited. Like I had

  > mentioned, I do not want to restore this system to factory settings, or

  > reformat, etc, etc. This system is several years old, and restoring to

  > factory settings, etc, may replace the corrupted files that are affecting

  > the registration recognition, but it may create other multiple problems as

  > well- and likely it would. I believe that I have also been waiting about

  > other possible replies regarding the re-writing of those files.

  >

  > It seems like I had run sfc scannow earlier in this process, and it didn't

  > help me. Can you tell me what copying that log should do? I suspect that

  > it is to review errors and consider possible solutions, but I don't really

  > know.

  >

  > To me personally, it seems like those two specific files are the source of

  > this dilemma. Other files have been fixed, viruses have been taken care

  > of, and so has potential malware.

  >

  > Noel had noted that using SFC on a similar problem on Windows 7 did not

  > make a difference.

  >

  >

  >

  >

   

   

  Tuesday, April 17, 2012 7:42 AM

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  As David says, the information in the log will tell us how extensive the damage is, and whether it's going to be possible to do a manual repair - or whether a repair install or even a reformat may be necessary.

  The output from the findstr command filters only the relevant problem areas so that it's more readable than the full file. The log itself is constantly in use anyhow - so opening the file in notepad or an alternative isn't possible, unless you first copy it to another location.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MSOwner Tuesday, April 24, 2012 6:28 PM
  • Unmarked as answer by Darin Smith MSOwner Tuesday, April 24, 2012 6:29 PM

  Tuesday, April 17, 2012 8:29 AM

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  I can try another sfc scan, but will that be necessary, or might it be possible to check prior logs (such as if there was an sfc scan done during this process before).

  Also, I have a question. Is it possible that the corrupted files only affect one user profile, and thus creating a new user profile, and designating it as administrator could possibly solve this issue? If so, is it possible to make the majority of the installed files, e-mail logs, bookmarks, installed fonts (basically almost everything) available to the new profile? 

  I had an issue with outlook, and the person in the forum for that program had suggested that the problem in Outlook might be caused by a corrupted user profile.

  I am wondering if creating a new profile would also create new versions of those two corrupted files, or still use the same files for recognizing Windows Activation and Registration.

  • Marked as answer by Darin Smith MSOwner Tuesday, April 24, 2012 6:29 PM
  • Unmarked as answer by Darin Smith MSOwner Friday, April 27, 2012 5:33 PM

  Wednesday, April 18, 2012 6:33 PM

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  "JoshuaCaleb77" wrote in message news:8824b2b4-3280-4f9f-a05c-08b464208fe4...

  I can try another sfc scan, but will that be necessary, or might it be possible to check prior logs (such as if there was an sfc scan done during this process before).

  Also, I have a question. Is it possible that the corrupted files only affect one user profile, and thus creating a new user profile, and designating it as administrator could possibly solve this issue? If so, is it possible to make the majority of the installed files, e-mail logs, bookmarks, installed fonts (basically almost everything) available to the new profile?

  I had an issue with outlook, and the person in the forum for that program had suggested that the problem in Outlook might be caused by a corrupted user profile.

  I am wondering if creating a new profile would also create new versions of those two corrupted files, or still use the same files for recognizing Windows Activation and Registration.

  Sure - the older logs (more than 10 days) are retained in the 'persist' files. If you put the log and the latest persist file up on your SkyDrive (or wherever) we can take a look.

  I doubt very much that your problem with WGA is related only to your user profile - but creating a new one won't hurt the situation, so feel free to give it a go.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, April 18, 2012 6:48 PM

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  Issue is not resolved.  I have not been able to respond as frequently. Where do I find these persist files?

  Tuesday, April 24, 2012 6:33 PM

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  "JoshuaCaleb77" wrote in message news:539dd50c-c21c-429b-a30f-3834736c7349...

  Issue is not resolved.  I have not been able to respond as frequently. Where do I find these persist files?

   

   

  same place - c:\windows\logs\CBS\.....

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 24, 2012 6:47 PM

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  The CBS txt file, or do I need to show hidden files?

  Tuesday, April 24, 2012 6:57 PM

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  "JoshuaCaleb77" wrote in message news:426ec797-dede-46b4-97fe-416d5fb4b6e8...

  The CBS txt file, or do I need to show hidden files?

   

  maybe - but it's always a good idea anyhow, when troubleshooting.

  I don't have a vista system handy at the moment, but my Win7 system shows the files without a problem on a default setting. they show as 'cbspersist.<date/time>.cab' files

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 24, 2012 7:18 PM

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  I only see a CBS.log file in that directory. One that if I click it, it says access denied.

  Tuesday, April 24, 2012 8:54 PM

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  "JoshuaCaleb77" wrote in message news:3cc1e745-1172-4e9a-b444-e4efa6b1169e...

  I only see a CBS.log file in that directory. One that if I click it, it says access denied.

   

  That's normal - the log file is constantly in use, but can be copied to the desktop (or elsewhere) if required.

  Running SFC should force the older data from the log file into a  persist file (generally anything older than 5 days) to make room for new data and prevent the log file from getting too big - what size is the current CBS.log file?

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, April 24, 2012 9:38 PM

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  3.7 MB

  Tuesday, April 24, 2012 11:01 PM

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  "JoshuaCaleb77" wrote in message news:6b07090e-a148-451a-b19c-a18b9ac4dc20...

  3.7 MB

   

   

  Please run another SFC scan, and post both the CBS.log file and any persist files to your public SkyDrive  - we can then see the progressive results, if any.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, April 25, 2012 8:08 AM

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  Upload to your Public folder on Skydrive and copy the link from the address

  bar.

   

  Skydrive is Microsoft's Windows Live file upload site at

  https://skydrive.live.com/ read about it at http://explore.live.com/skydrive

   

  If you have downloaded any of the Live applications or have a web based Live

  mail account you already have access to your Skydrive.

   

  Put your log in the Public folder and copy the link from the address bar.

   

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:6b07090e-a148-451a-b19c-a18b9ac4dc20...

  > 3.7 MB

   

   

  Thursday, April 26, 2012 12:25 AM

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  Do I need to shut down all other programs to run sfc scan? I do not remember. Will running the SFC Scan require a reboot?

  Thursday, April 26, 2012 12:29 AM

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  No and No.

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:bf88e20f-35ca-4abe-a214-ceeb301e0eeb...

  > Do I need to shut down all other programs to run sfc scan? I do not

  > remember. Will running the SFC Scan require a reboot?

   

   

  Thursday, April 26, 2012 12:35 AM

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  Here's the directions again

   

  Check for file corruption by clicking Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type
   
  sfc /scannow

   

  To see the results type (or copy the below line and one blank line
  underneath and right click in the command prompt window and choose Paste)
   
  To view it
  -------------

   

  findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log |more
  

  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:bf88e20f-35ca-4abe-a214-ceeb301e0eeb...

  > Do I need to shut down all other programs to run sfc scan? I do not remember. Will running the SFC Scan require a reboot?

  Thursday, April 26, 2012 12:37 AM

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  The log is located on my skydrive. The CBS file folder did not contain anything other than the CBS log on my system. If there are other directories that might contain necessary files, please let me know. Maybe there are location differences between Vista and 7?

  Thursday, April 26, 2012 2:23 AM

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  It repaired some files. The only unrepairable file is calculator.

   

  We are giving directions for Vista.

   

  Does

   

  chkdsk c:\ /r

   

  now run to finish when rebooted.

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:ef4055a4-0b94-4aff-aec7-54599043a537...

  > The log is located on my skydrive. The CBS file folder did not contain

  > anything other than the CBS log on my system. If there are other

  > directories that might contain necessary files, please let me know. Maybe

  > there are location differences between Vista and 7?

   

   

  Thursday, April 26, 2012 2:52 AM

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  I can try to run it.. But I noticed that sfc did not fix the following files:

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  and 

  7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  as they are not listed in that log. those files, as I understand are connected to the licensing issue. 

  Is it supposed that if chkdsk will run at startup properly (with those commands), that it will fix those files?

  Are there any precautions that I can take, in case that program will not run with those commands at startup, and instead freeze at startup as before?

  Thursday, April 26, 2012 3:04 AM

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  It may be possible that with the files repaired from chkdsk's point of view

  the Software Licensing service may be able to write new data and repair it

  from its point of view. The file is corrupted and chkdsk won't make the data

  reappear. A Chkdsk repair will allow programs to read and write from the

  file.

   

  There are no precautions to take. Running at boot means nothing can

  interfere with chkdsk.

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:bea2ccfc-6e2d-4b87-be00-21ecb255216f...

  >I can try to run it.. But I noticed that sfc did not fix the following

  >files:

  >

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  >

  > and

  >

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  >

  >

  > as they are not listed in that log. those files, as I understand are

  > connected to the licensing issue.

  >

  > Is it supposed that if chkdsk will run at startup properly (with those

  > commands), that it will fix those files?

  >

  >

  > Are there any precautions that I can take, in case that program will not

  > run with those commands at startup, and instead freeze at startup as

  > before?

  >

  >

   

   

  Thursday, April 26, 2012 6:05 AM

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  I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.

  Thursday, April 26, 2012 7:49 PM

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  Type in Start - Help and Support

   

  What are the system recovery options in Windows Vista

   

  That will take you to an article on how to get to a Recovery Options command prompt. Do you have a Windows DVD or is the Recovery Options installed on your harddisk. 

   

  If you can access the Recovery Options try running chkdsk from this environment.

  
  --
  .
  --

  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  >
  >

  Friday, April 27, 2012 10:30 AM

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  Find a copy of c:\windows\system32\calc.exe from another computer.

   

  You need to give yourself permissions to copy it.

   

  To give yourself permission to replace the file, click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste)

   

  takeown /f %windir%\system32\calc.exe /a
  icacls %windir%\system32\calc.exe /grant Administrators:f
  

  
  

  Can you also check that the Diagnostic Policy Service is running. Type

  
  

  sc query dps
  

  If you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools -  then Memory Diagnostics Tool.

   

  --
  .
  --

  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  >
  >

  Friday, April 27, 2012 11:04 AM

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  Type in Start - Help and Support

   

  What are the system recovery options in Windows Vista

   

  That will take you to an article on how to get to a Recovery Options command prompt. Do you have a Windows DVD or is the Recovery Options installed on your harddisk. 

   

  If you can access the Recovery Options try running chkdsk from this environment.

  
  --

  Find a copy of c:\windows\system32\calc.exe from another computer.

   

  You need to give yourself permissions to copy it.

   

  To give yourself permission to replace the file, click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste)

   

  takeown /f %windir%\system32\calc.exe /a
  icacls %windir%\system32\calc.exe /grant Administrators:f
  

  Can you also check that the Diagnostic Policy Service is running. Type

  
  

  sc query dps
  

  If you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools -  then Memory Diagnostics Tool.

   

  -- 
  .
  --

  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  > 
  >
  .
  --

  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  >
  >

  The copy of Windows Vista that is on my system was one that came pre-installed on my system. I do have a Windows Vista disc from Microsoft that was sent to me during a previous system problem, I believe. I am worried about using any kind of system restore, as I don't want to erase my data. I do not have enough space on my external drive to back up the hard drive completely.

  I can look into seeing if I can run chkdsk from recovery environment if it is possible on my system.... Is this something that I can do without restoring the system to factory settings? It may be impossible for me to copy calc.exe from another computer system. I only have my Sony Vaio, and nothing else. I am not sure, but calc.exe might be showing as having a problem, because I use a different program for my calculator software on this system. I think that should not be causing the problem for what is going on with my system though. I had used that program long before the files that recognize my license of Windows got corrupted. I had removed many files thinking that they were the cause of this originally, but I am not sure that they were. Maybe some permissions were modified? 

  Memory Diagnostic will basically just give me some summary of the status of the Memory, correct?

  It is strange that Windows Update keeps going on and off (basically since the license stopped being recognized). Sometimes it will recognize that updates are available, and I can install them, but sometimes it will not. I think that maybe it began working more frequently after the recent sfc scannow. 

  I may try the above suggested solution if it will not require me to restore the system to factory settings. However, the past two weeks have been quite hectic for me, and I am in the process of moving, so if I do this, it may take a while for me to respond. But please reply regarding my questions and comments. Thank you.

  Tuesday, May 01, 2012 7:09 AM

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  "JoshuaCaleb77" wrote in message news:d38f3d35-f41c-4e21-ae4b-4dc90e4e1980...

  The copy of Windows Vista that is on my system was one that came pre-installed on my system. I do have a Windows Vista disc from Microsoft that was sent to me during a previous system problem, I believe. I am worried about using any kind of system restore, as I don't want to erase my data. I do not have enough space on my external drive to back up the hard drive completely.

  I can look into seeing if I can run chkdsk from recovery environment if it is possible on my system.... Is this something that I can do without restoring the system to factory settings? It may be impossible for me to copy calc.exe from another computer system. I only have my Sony Vaio, and nothing else. I am not sure, but calc.exe might be showing as having a problem, because I use a different program for my calculator software on this system. I think that should not be causing the problem for what is going on with my system though. I had used that program long before the files that recognize my license of Windows got corrupted. I had removed many files thinking that they were the cause of this originally, but I am not sure that they were. Maybe some permissions were modified?

  Memory Diagnostic will basically just give me some summary of the status of the Memory, correct?

  It is strange that Windows Update keeps going on and off (basically since the license stopped being recognized). Sometimes it will recognize that updates are available, and I can install them, but sometimes it will not. I think that maybe it began working more frequently after the recent sfc scannow.

  I may try the above suggested solution if it will not require me to restore the system to factory settings. However, the past two weeks have been quite hectic for me, and I am in the process of moving, so if I do this, it may take a while for me to respond. But please reply regarding my questions and comments. Thank you.

  You can easily run the CHKDSK from the Recovery Environment - either by to the 'Repair your computer' option and choosing the Command Prompt from there (note that the system drive letter will change - probably to either D: or E:), or by booting using the Disk that MS sent you, and picking the repair option in that and following the same procedure.

  This does not involve resetting or reinstalling anything.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 7:24 AM

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  Memory Diagnostic will test your memory. Faulty memory can cause all sorts of wierd symptoms.

   

  If you don't use Calc then don't worry about fixing it.

   

  I have an idea. If you can get to the Recovery Options command prompt try typing the following if chkdsk doesn't work. Just check the file names are correct  as your long name may be different to mine.

   

  copy 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 a.bak
  
  copy 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 b.bak
  
  ren 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 *.bak
  
  ren 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 *.bak
  
  ren a.bak 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  
  ren b.bak 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  

  
  If it works this should make the files able to be read and written to (although the data will be corrupt in the file). This may allow Noel's techniques to repair activations to work. 

  --
  .
  --

  "JoshuaCaleb77" wrote in message news:d38f3d35-f41c-4e21-ae4b-4dc90e4e1980...

  >  Type in Start - Help and Support
  >  
  >  What are the system recovery options in Windows Vista
  >  
  >  That will take you to an article on how to get to a Recovery Options command prompt. Do you have a Windows DVD or is the Recovery Options installed on your harddisk.
  >  
  >  If you can access the Recovery Options try running chkdsk from this environment.
  >
  >  --
  >  Find a copy of c:\windows\system32\calc.exe from another computer.
  >  
  >  You need to give yourself permissions to copy it.
  >  
  >  To give yourself permission to replace the file, click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste)
  >  
  > takeown /f %windir%\system32\calc.exe /aicacls %windir%\system32\calc.exe /grant Administrators:fCan you also check that the Diagnostic Policy Service is running. Type
  >
  >
  > sc query dpsIf you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools -  then Memory Diagnostics Tool.
  >  
  >  --
  >
  >  --
  >  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...
  >  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  >  >
  >  >
  >
  >  --
  >  "JoshuaCaleb77" wrote in message news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...
  >  >I tried setting chkdsk using the suggested parameters, but it still won't function at startup under those. The system is still freezing at startup instead if I try to run it under the the /r parameter.
  >  >
  >  >
  > The copy of Windows Vista that is on my system was one that came pre-installed on my system. I do have a Windows Vista disc from Microsoft that was sent to me during a previous system problem, I believe. I am worried about using any kind of system restore, as I don't want to erase my data. I do not have enough space on my external drive to back up the hard drive completely.
  >
  > I can look into seeing if I can run chkdsk from recovery environment if it is possible on my system.... Is this something that I can do without restoring the system to factory settings? It may be impossible for me to copy calc.exe from another computer system. I only have my Sony Vaio, and nothing else. I am not sure, but calc.exe might be showing as having a problem, because I use a different program for my calculator software on this system. I think that should not be causing the problem for what is going on with my system though. I had used that program long before the files that recognize my license of Windows got corrupted. I had removed many files thinking that they were the cause of this originally, but I am not sure that they were. Maybe some permissions were modified?
  >
  > Memory Diagnostic will basically just give me some summary of the status of the Memory, correct?
  >
  > It is strange that Windows Update keeps going on and off (basically since the license stopped being recognized). Sometimes it will recognize that updates are available, and I can install them, but sometimes it will not. I think that maybe it began working more frequently after the recent sfc scannow.
  >
  > I may try the above suggested solution if it will not require me to restore the system to factory settings. However, the past two weeks have been quite hectic for me, and I am in the process of moving, so if I do this, it may take a while for me to respond. But please reply regarding my questions and comments. Thank you.
  >

  Tuesday, May 01, 2012 8:17 AM

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  "DavidMCandy" wrote in message news:61ecea12-f447-4c2a-96d7-02e8703a7232...

  Memory Diagnostic will test your memory. Faulty memory can cause all sorts of wierd symptoms.

   

  If you don't use Calc then don't worry about fixing it.

   

  I have an idea. If you can get to the Recovery Options command prompt try typing the following if chkdsk doesn't work. Just check the file names are correct  as your long name may be different to mine.

   

  
  If it works this should make the files able to be read and written to (although the data will be corrupt in the file). This may allow Noel's techniques to repair activations to work.

  --
  
  

  
  >

   

  Gotta admit, that'd be a sneaky way of changing the permissions if it worked - but I get a 'file not found' error in normal mode. :(

  The problem is not one of permissions, but of access - the system appears to have those files permanently 'open' and therefore locked.

  It is possible to do it in Safe Mode, but I don't actually think that this achieves anything? The actual file permissions look identical to me (and to icacls)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 9:08 AM

  Reply

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  I meant it to be typed in the Recovery Options Command Prompt where they should, in theory, not be locked by the System Process.

   

  I'm not attempting to change permissions, I'm attempting to relocate the files to a good part of the disk. I'm hoping chkdsk will work from the Recovery Options Command Prompt but if not then this might.

   

  Then if all goes well I'm hoping your tricks will now work and be able to write valid data to the file.

   

  PS: In this post I call it the Recovery Options rather the Recovery Environment because that is what Help & Support calls it.
  --
  .
  --

  "Noel D Paton" wrote in message news:7596a60d-2b79-4705-8f8f-d4e3c671fca3...

  > "DavidMCandy" wrote in message news:61ecea12-f447-4c2a-96d7-02e8703a7232...
  > Memory Diagnostic will test your memory. Faulty memory can cause all sorts of wierd symptoms.
  > 
  > If you don't use Calc then don't worry about fixing it.
  > 
  > I have an idea. If you can get to the Recovery Options command prompt try typing the following if chkdsk doesn't work. Just check the file names are correct  as your long name may be different to mine.
  > 
  >
  > If it works this should make the files able to be read and written to (although the data will be corrupt in the file). This may allow Noel's techniques to repair activations to work.
  > --
  >
  >
  >
  >>
  > 
  > Gotta admit, that'd be a sneaky way of changing the permissions if it worked - but I get a 'file not found' error in normal mode. :(
  > The problem is not one of permissions, but of access - the system appears to have those files permanently 'open' and therefore locked.
  > It is possible to do it in Safe Mode, but I don't actually think that this achieves anything? The actual file permissions look identical to me (and to icacls)
  > 
  >
  > --------------------------------------------------------------------------------
  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 9:23 AM

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  Noel,

   

  Those files are on the Windows DVD. I used 7-Zip

  (http://sourceforge.net/projects/sevenzip/files/7-Zip/9.20/7z920.exe/download)

  to open "F:\sources\install.wim" on the Vista DVD.

   

  I'm not sure what number windows is what, but they all have it.

   

  --

  ..

  --

  "Noel D Paton" wrote in message news:7596a60d-2b79-4705-8f8f-d4e3c671fca3...

  > "DavidMCandy" wrote in message

  > news:61ecea12-f447-4c2a-96d7-02e8703a7232...

  > Memory Diagnostic will test your memory. Faulty memory can cause all sorts

  > of wierd symptoms.

  >

  > If you don't use Calc then don't worry about fixing it.

  >

  > I have an idea. If you can get to the Recovery Options command prompt try

  > typing the following if chkdsk doesn't work. Just check the file names are

  > correct as your long name may be different to mine.

  >

  >

  > If it works this should make the files able to be read and written to

  > (although the data will be corrupt in the file). This may allow Noel's

  > techniques to repair activations to work.

  > --

  >

  >

  >

  >>

  >

  > Gotta admit, that'd be a sneaky way of changing the permissions if it

  > worked - but I get a 'file not found' error in normal mode. :(

  > The problem is not one of permissions, but of access - the system appears

  > to have those files permanently 'open' and therefore locked.

  > It is possible to do it in Safe Mode, but I don't actually think that this

  > achieves anything? The actual file permissions look identical to me (and

  > to icacls)

  >

  >

  > --------------------------------------------------------------------------------

  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed

  > Sloth

   

   

  Tuesday, May 01, 2012 10:24 AM

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  This thread here says they were recreated at boot. But you tested that and it wasn't so?

  http://social.microsoft.com/Forums/en-US/genuinevista/thread/0a982adc-a18d-436b-aa13-dc8965c83d3b?prof=required&ppud=4
  --
  .
  --

  "Noel D Paton" wrote in message news:7596a60d-2b79-4705-8f8f-d4e3c671fca3...

  > "DavidMCandy" wrote in message news:61ecea12-f447-4c2a-96d7-02e8703a7232...
  > Memory Diagnostic will test your memory. Faulty memory can cause all sorts of wierd symptoms.
  > 
  > If you don't use Calc then don't worry about fixing it.
  > 
  > I have an idea. If you can get to the Recovery Options command prompt try typing the following if chkdsk doesn't work. Just check the file names are correct  as your long name may be different to mine.
  > 
  >
  > If it works this should make the files able to be read and written to (although the data will be corrupt in the file). This may allow Noel's techniques to repair activations to work.
  > --
  >
  >
  >
  >>
  > 
  > Gotta admit, that'd be a sneaky way of changing the permissions if it worked - but I get a 'file not found' error in normal mode. :(
  > The problem is not one of permissions, but of access - the system appears to have those files permanently 'open' and therefore locked.
  > It is possible to do it in Safe Mode, but I don't actually think that this achieves anything? The actual file permissions look identical to me (and to icacls)
  > 
  >
  > --------------------------------------------------------------------------------
  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 10:56 AM

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  David

  It may be less frightening for the OP's if us two carried this type of conversation on by email rather than in the forum - if you agree, email me at ngsATcrashfixpcDOTcoDOTuk and we'll continue there ;)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 11:07 AM

  Reply

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  "DavidMCandy" wrote in message news:f5d90b80-ba38-4fcf-ad3b-26b4fc6b3ba5...

  This thread here says they were recreated at boot. But you tested that and it wasn't so?

  http://social.microsoft.com/Forums/en-US/genuinevista/thread/0a982adc-a18d-436b-aa13-dc8965c83d3b?prof=required&ppud=4
  --
  
  

  
  > --------------------------------------------------------------------------------
  > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

   

  If I did, I appear to have been wrong - I just tried again in an activated VM, and they did indeed recreate.

  Running MGADiag afterwards gives an Invalid License response. with a Trusted Store tamper, and content in the Spsys.log file

   

  This *can* be repaired by rebuilding the Licensing Store

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, May 01, 2012 11:40 AM

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  Were you able to run chkdsk?

   

  Whether it worked or not do this.

   

  Boot into Safe Mode, rename the two corrupt files with the long names. If

  there is a problem renaming try deleting.

   

  Boot back into Normal Mode. The files should be recreated.

   

  Rerun the MGA Diagnostic tool and post the output.

   

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:d38f3d35-f41c-4e21-ae4b-4dc90e4e1980...

  > Type in Start - Help and Support

  >

  > What are the system recovery options in Windows Vista

  >

  > That will take you to an article on how to get to a Recovery Options

  > command prompt. Do you have a Windows DVD or is the Recovery Options

  > installed on your harddisk.

  >

  > If you can access the Recovery Options try running chkdsk from this

  > environment.

  >

  > --

  > Find a copy of c:\windows\system32\calc.exe from another computer.

  >

  > You need to give yourself permissions to copy it.

  >

  > To give yourself permission to replace the file, click Start - All

  > Programs - Accessories - Right click Command Prompt and choose Run As

  > Administrator. Type (or copy and paste)

  >

  > takeown /f %windir%\system32\calc.exe /aicacls %windir%\system32\calc.exe

  > /grant Administrators:fCan you also check that the Diagnostic Policy

  > Service is running. Type

  >

  >

  > sc query dpsIf you haven't run a memory diagnostic then please do so.

  > Click Start - Control Panel - choose Classic View in left hand pane -

  > choose Administrative Tools - then Memory Diagnostics Tool.

  >

  > --

  >

  > --

  > "JoshuaCaleb77" wrote in message

  > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > >I tried setting chkdsk using the suggested parameters, but it still

  > won't function at startup under those. The system is still freezing at

  > startup instead if I try to run it under the the /r parameter.

  > >

  > >

  >

  > --

  > "JoshuaCaleb77" wrote in message

  > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > >I tried setting chkdsk using the suggested parameters, but it still

  > won't function at startup under those. The system is still freezing at

  > startup instead if I try to run it under the the /r parameter.

  > >

  > >

  > The copy of Windows Vista that is on my system was one that came

  > pre-installed on my system. I do have a Windows Vista disc from Microsoft

  > that was sent to me during a previous system problem, I believe. I am

  > worried about using any kind of system restore, as I don't want to erase

  > my data. I do not have enough space on my external drive to back up the

  > hard drive completely.

  >

  > I can look into seeing if I can run chkdsk from recovery environment if it

  > is possible on my system.... Is this something that I can do without

  > restoring the system to factory settings? It may be impossible for me to

  > copy calc.exe from another computer system. I only have my Sony Vaio, and

  > nothing else. I am not sure, but calc.exe might be showing as having a

  > problem, because I use a different program for my calculator software on

  > this system. I think that should not be causing the problem for what is

  > going on with my system though. I had used that program long before the

  > files that recognize my license of Windows got corrupted. I had removed

  > many files thinking that they were the cause of this originally, but I am

  > not sure that they were. Maybe some permissions were modified?

  >

  > Memory Diagnostic will basically just give me some summary of the status

  > of the Memory, correct?

  >

  > It is strange that Windows Update keeps going on and off (basically since

  > the license stopped being recognized). Sometimes it will recognize that

  > updates are available, and I can install them, but sometimes it will not.

  > I think that maybe it began working more frequently after the recent sfc

  > scannow.

  >

  > I may try the above suggested solution if it will not require me to

  > restore the system to factory settings. However, the past two weeks have

  > been quite hectic for me, and I am in the process of moving, so if I do

  > this, it may take a while for me to respond. But please reply regarding my

  > questions and comments. Thank you.

  >

   

   

  • Marked as answer by Darin Smith MSOwner Friday, May 11, 2012 6:49 PM

  Friday, May 04, 2012 8:53 AM

  Reply

  |

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• 

  

  0

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  Were you able to run chkdsk?

   

  Whether it worked or not do this.

   

  Boot into Safe Mode, rename the two corrupt files with the long names. If

  there is a problem renaming try deleting.

   

  Boot back into Normal Mode. The files should be recreated.

   

  Rerun the MGA Diagnostic tool and post the output.

   

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:d38f3d35-f41c-4e21-ae4b-4dc90e4e1980...

  > Type in Start - Help and Support

  >

  > What are the system recovery options in Windows Vista

  >

  > That will take you to an article on how to get to a Recovery Options

  > command prompt. Do you have a Windows DVD or is the Recovery Options

  > installed on your harddisk.

  >

  > If you can access the Recovery Options try running chkdsk from this

  > environment.

  >

  > --

  > Find a copy of c:\windows\system32\calc.exe from another computer.

  >

  > You need to give yourself permissions to copy it.

  >

  > To give yourself permission to replace the file, click Start - All

  > Programs - Accessories - Right click Command Prompt and choose Run As

  > Administrator. Type (or copy and paste)

  >

  > takeown /f %windir%\system32\calc.exe /aicacls %windir%\system32\calc.exe

  > /grant Administrators:fCan you also check that the Diagnostic Policy

  > Service is running. Type

  >

  >

  > sc query dpsIf you haven't run a memory diagnostic then please do so.

  > Click Start - Control Panel - choose Classic View in left hand pane -

  > choose Administrative Tools - then Memory Diagnostics Tool.

  >

  > --

  >

  > --

  > "JoshuaCaleb77" wrote in message

  > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > >I tried setting chkdsk using the suggested parameters, but it still

  > won't function at startup under those. The system is still freezing at

  > startup instead if I try to run it under the the /r parameter.

  > >

  > >

  >

  > --

  > "JoshuaCaleb77" wrote in message

  > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > >I tried setting chkdsk using the suggested parameters, but it still

  > won't function at startup under those. The system is still freezing at

  > startup instead if I try to run it under the the /r parameter.

  > >

  > >

  > The copy of Windows Vista that is on my system was one that came

  > pre-installed on my system. I do have a Windows Vista disc from Microsoft

  > that was sent to me during a previous system problem, I believe. I am

  > worried about using any kind of system restore, as I don't want to erase

  > my data. I do not have enough space on my external drive to back up the

  > hard drive completely.

  >

  > I can look into seeing if I can run chkdsk from recovery environment if it

  > is possible on my system.... Is this something that I can do without

  > restoring the system to factory settings? It may be impossible for me to

  > copy calc.exe from another computer system. I only have my Sony Vaio, and

  > nothing else. I am not sure, but calc.exe might be showing as having a

  > problem, because I use a different program for my calculator software on

  > this system. I think that should not be causing the problem for what is

  > going on with my system though. I had used that program long before the

  > files that recognize my license of Windows got corrupted. I had removed

  > many files thinking that they were the cause of this originally, but I am

  > not sure that they were. Maybe some permissions were modified?

  >

  > Memory Diagnostic will basically just give me some summary of the status

  > of the Memory, correct?

  >

  > It is strange that Windows Update keeps going on and off (basically since

  > the license stopped being recognized). Sometimes it will recognize that

  > updates are available, and I can install them, but sometimes it will not.

  > I think that maybe it began working more frequently after the recent sfc

  > scannow.

  >

  > I may try the above suggested solution if it will not require me to

  > restore the system to factory settings. However, the past two weeks have

  > been quite hectic for me, and I am in the process of moving, so if I do

  > this, it may take a while for me to respond. But please reply regarding my

  > questions and comments. Thank you.

  >

   

   

  I have been really busy and not done it yet. However, do you think that I should try that first, or the safe mode thing first? How long might the chkdsk in recovery mode take (approximately). I think that perhaps being able to fix these corrupt files could contribute to helping resolve other various issues that seem to occur frequently.

  Monday, May 07, 2012 4:26 AM

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• 

  

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  Chkdsk will take a long time if surface scanning. The bigger the disk the

  longer it takes.

   

  You may not be able to delete those files until you run chkdsk. Noel and I

  are confident that we can get you up and running as long as disk corruption

  doesn't stop us.

   

  You can try deleting the files first as long as you realise that you have to

  sucessfully run chkdsk at some stage.

   

  After deleting those files and rebooting run the MGADiag tool again.

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:6c0fa679-a885-4f80-b742-53bd7c444be4...

  > Were you able to run chkdsk?

  >

  > Whether it worked or not do this.

  >

  > Boot into Safe Mode, rename the two corrupt files with the long names. If

  > there is a problem renaming try deleting.

  >

  > Boot back into Normal Mode. The files should be recreated.

  >

  > Rerun the MGA Diagnostic tool and post the output.

  >

  >

  > --

  > ..

  > --

  > "JoshuaCaleb77" wrote in message

  > news:d38f3d35-f41c-4e21-ae4b-4dc90e4e1980...

  > > Type in Start - Help and Support

  > >

  > > What are the system recovery options in Windows Vista

  > >

  > > That will take you to an article on how to get to a Recovery Options

  > > command prompt. Do you have a Windows DVD or is the Recovery Options

  > > installed on your harddisk.

  > >

  > > If you can access the Recovery Options try running chkdsk from this

  > > environment.

  > >

  > > --

  > > Find a copy of c:\windows\system32\calc.exe from another computer.

  > >

  > > You need to give yourself permissions to copy it.

  > >

  > > To give yourself permission to replace the file, click Start - All

  > > Programs - Accessories - Right click Command Prompt and choose Run As

  > > Administrator. Type (or copy and paste)

  > >

  > > takeown /f %windir%\system32\calc.exe /aicacls

  > %windir%\system32\calc.exe

  > > /grant Administrators:fCan you also check that the Diagnostic Policy

  > > Service is running. Type

  > >

  > >

  > > sc query dpsIf you haven't run a memory diagnostic then please do so.

  > > Click Start - Control Panel - choose Classic View in left hand pane -

  > > choose Administrative Tools - then Memory Diagnostics Tool.

  > >

  > > --

  > >

  > > --

  > > "JoshuaCaleb77" wrote in message

  > > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > > >I tried setting chkdsk using the suggested parameters, but it still

  > > won't function at startup under those. The system is still freezing at

  > > startup instead if I try to run it under the the /r parameter.

  > > >

  > > >

  > >

  > > --

  > > "JoshuaCaleb77" wrote in message

  > > news:e3cfb82e-d64c-4e2c-a0cd-27b9b15b00ed...

  > > >I tried setting chkdsk using the suggested parameters, but it still

  > > won't function at startup under those. The system is still freezing at

  > > startup instead if I try to run it under the the /r parameter.

  > > >

  > > >

  > > The copy of Windows Vista that is on my system was one that came

  > > pre-installed on my system. I do have a Windows Vista disc from

  > Microsoft

  > > that was sent to me during a previous system problem, I believe. I am

  > > worried about using any kind of system restore, as I don't want to

  > erase

  > > my data. I do not have enough space on my external drive to back up the

  > > hard drive completely.

  > >

  > > I can look into seeing if I can run chkdsk from recovery environment if

  > it

  > > is possible on my system.... Is this something that I can do without

  > > restoring the system to factory settings? It may be impossible for me

  > to

  > > copy calc.exe from another computer system. I only have my Sony Vaio,

  > and

  > > nothing else. I am not sure, but calc.exe might be showing as having a

  > > problem, because I use a different program for my calculator software

  > on

  > > this system. I think that should not be causing the problem for what is

  > > going on with my system though. I had used that program long before the

  > > files that recognize my license of Windows got corrupted. I had removed

  > > many files thinking that they were the cause of this originally, but I

  > am

  > > not sure that they were. Maybe some permissions were modified?

  > >

  > > Memory Diagnostic will basically just give me some summary of the

  > status

  > > of the Memory, correct?

  > >

  > > It is strange that Windows Update keeps going on and off (basically

  > since

  > > the license stopped being recognized). Sometimes it will recognize that

  > > updates are available, and I can install them, but sometimes it will

  > not.

  > > I think that maybe it began working more frequently after the recent

  > sfc

  > > scannow.

  > >

  > > I may try the above suggested solution if it will not require me to

  > > restore the system to factory settings. However, the past two weeks

  > have

  > > been quite hectic for me, and I am in the process of moving, so if I do

  > > this, it may take a while for me to respond. But please reply regarding

  > my

  > > questions and comments. Thank you.

  > >

  >

  >

  > I have been really busy and not done it yet. However, do you think that I

  > should try that first, or the safe mode thing first? How long might the

  > chkdsk in recovery mode take (approximately). I think that perhaps being

  > able to fix these corrupt files could contribute to helping resolve other

  > various issues that seem to occur frequently.

  >

   

   

  Monday, May 07, 2012 7:46 AM

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  No further reply from the Original Poster.

  Issue is assumed to be resolved.

  ---

  Darin MS

  Friday, May 11, 2012 6:49 PM

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  0

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  It is not resolved yet. I will reply once I have gone through the aforementioned process.

  Wednesday, May 16, 2012 2:37 AM

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  Okay, I want to try your above suggestions now. I have had a lot of things that I needed to do, so I did not want to run it yet. But I would like to get this taken care of.

  The suggestions are in so many posts, so I would like to verify this in one post instead of trying to find everything over and over.. Please verify the following:

  1) I should go to the recovery options menu from startup (F8?), and then get into command prompt? I am not sure yet about how to get into command prompt from that menu, but perhaps it is an option if I go to some recovery mode.. Then I should try to run CheckDsk again with the parameter that keeps freezing otherwise.

  2) following this attempt, I should copy the corrupted files so that they could be written to like this: 

  copy 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 a.bak
  
  copy 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 b.bak
  
  ren 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 *.bak
  
  ren 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 *.bak
  
  ren a.bak 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  
  ren b.bak 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  At some point, I need to delete those files and see if the system will recreate them??

  Tuesday, May 22, 2012 10:14 PM

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  Do point 1. There is a link saying Command Prompt. Here's a page with

  pictures of it and step by step instructions.

  http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/

  Remember your drive letter will be different. Type Dir d: (dir e: etc) to

  see what files are on the disk.

   

   

   

  Don't do point 2. Do this instead. Boot to safe mode and rename or delete

  the two files.

   

  Point 3

  Reboot back to normal mode and rerun the WGADiagnostic tool and post the

  output here.

   

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:9a08812c-8b37-46d2-9300-a31f5831df88...

  > Okay, I want to try your above suggestions now. I have had a lot of things

  > that I needed to do, so I did not want to run it yet. But I would like to

  > get this taken care of.

  >

  > The suggestions are in so many posts, so I would like to verify this in

  > one post instead of trying to find everything over and over.. Please

  > verify the following:

  >

  > 1) I should go to the recovery options menu from startup (F8?), and then

  > get into command prompt? I am not sure yet about how to get into command

  > prompt from that menu, but perhaps it is an option if I go to some

  > recovery mode.. Then I should try to run CheckDsk again with the parameter

  > that keeps freezing otherwise.

  >

  > 2) following this attempt, I should copy the corrupted files so that they

  > could be written to like this:

  >

  > copy

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  > a.bak

  >

  > copy

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  > b.bak

  >

  > ren

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  > *.bak

  >

  > ren

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  > *.bak

  >

  > ren a.bak

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  >

  > ren b.bak

  > 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0At

  > some point, I need to delete those files and see if the system will

  > recreate them??

   

   

  Wednesday, May 23, 2012 8:34 AM

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  I make the link clickable

  http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  

  
  --
  .
  --

  "DavidMCandy" wrote in message news:ecf23a3b-0584-4d9f-a025-f8dc1c72f76c...

  > Do point 1. There is a link saying Command Prompt. Here's a page with
  > pictures of it and step by step instructions.
  > http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  > Remember your drive letter will be different. Type Dir d: (dir e: etc) to
  > see what files are on the disk.
  > 
  > 
  > 
  > Don't do point 2. Do this instead. Boot to safe mode and rename or delete
  > the two files.
  > 
  > Point 3
  > Reboot back to normal mode and rerun the WGADiagnostic tool and post the
  > output here.
  > 
  > 
  > --
  > ..
  > --
  > "JoshuaCaleb77" wrote in message
  > news:9a08812c-8b37-46d2-9300-a31f5831df88...
  >> Okay, I want to try your above suggestions now. I have had a lot of things
  >> that I needed to do, so I did not want to run it yet. But I would like to
  >> get this taken care of.
  >>
  >> The suggestions are in so many posts, so I would like to verify this in
  >> one post instead of trying to find everything over and over.. Please
  >> verify the following:
  >>
  >> 1) I should go to the recovery options menu from startup (F8?), and then
  >> get into command prompt? I am not sure yet about how to get into command
  >> prompt from that menu, but perhaps it is an option if I go to some
  >> recovery mode.. Then I should try to run CheckDsk again with the parameter
  >> that keeps freezing otherwise.
  >>
  >> 2) following this attempt, I should copy the corrupted files so that they
  >> could be written to like this:
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> a.bak
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> b.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren a.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >>
  >> ren b.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0At
  >> some point, I need to delete those files and see if the system will
  >> recreate them??
  > 
  >

  Wednesday, May 23, 2012 8:42 AM

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  I make the link clickable
  

  http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  

  
  --
  .
  --

  "DavidMCandy" wrote in message news:ecf23a3b-0584-4d9f-a025-f8dc1c72f76c...

  > Do point 1. There is a link saying Command Prompt. Here's a page with
  > pictures of it and step by step instructions.
  > http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  > Remember your drive letter will be different. Type Dir d: (dir e: etc) to
  > see what files are on the disk.
  > 
  > 
  > 
  > Don't do point 2. Do this instead. Boot to safe mode and rename or delete
  > the two files.
  > 
  > Point 3
  > Reboot back to normal mode and rerun the WGADiagnostic tool and post the
  > output here.
  > 
  > 
  > --
  > ..
  > --
  > "JoshuaCaleb77" wrote in message
  > news:9a08812c-8b37-46d2-9300-a31f5831df88...
  >> Okay, I want to try your above suggestions now. I have had a lot of things
  >> that I needed to do, so I did not want to run it yet. But I would like to
  >> get this taken care of.
  >>
  >> The suggestions are in so many posts, so I would like to verify this in
  >> one post instead of trying to find everything over and over.. Please
  >> verify the following:
  >>
  >> 1) I should go to the recovery options menu from startup (F8?), and then
  >> get into command prompt? I am not sure yet about how to get into command
  >> prompt from that menu, but perhaps it is an option if I go to some
  >> recovery mode.. Then I should try to run CheckDsk again with the parameter
  >> that keeps freezing otherwise.
  >>
  >> 2) following this attempt, I should copy the corrupted files so that they
  >> could be written to like this:
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> a.bak
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> b.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren a.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >>
  >> ren b.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0At
  >> some point, I need to delete those files and see if the system will
  >> recreate them??
  > 
  >

  When I access the command prompt through the system recovery option (booting from the Windows dvd), it isn't recognizing that those files are there. However, when Windows is loaded, I can find the files easily. I checked to make sure that I was typing the right file names. I think that the files might be hidden except through the search option when clicking the menu button in the task bar. Maybe they are hidden or protected files? Any suggestions? 

  Monday, May 28, 2012 1:58 AM

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• 

  

  0

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  "JoshuaCaleb77" wrote in message news:b890da64-60f5-4022-b746-2ac405257fe7...

  I make the link clickable
  

  http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  

  
  --
  
  --

  "DavidMCandy" wrote in message news:ecf23a3b-0584-4d9f-a025-f8dc1c72f76c...

  > Do point 1. There is a link saying Command Prompt. Here's a page with
  > pictures of it and step by step instructions.
  > http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  > Remember your drive letter will be different. Type Dir d: (dir e: etc) to
  > see what files are on the disk.
  >
  >
  >
  > Don't do point 2. Do this instead. Boot to safe mode and rename or delete
  > the two files.
  >
  > Point 3
  > Reboot back to normal mode and rerun the WGADiagnostic tool and post the
  > output here.
  >
  >
  > --
  > ...
  > --
  > "JoshuaCaleb77" wrote in message
  > news:9a08812c-8b37-46d2-9300-a31f5831df88...
  >> Okay, I want to try your above suggestions now. I have had a lot of things
  >> that I needed to do, so I did not want to run it yet. But I would like to
  >> get this taken care of.
  >>
  >> The suggestions are in so many posts, so I would like to verify this in
  >> one post instead of trying to find everything over and over.. Please
  >> verify the following:
  >>
  >> 1) I should go to the recovery options menu from startup (F8?), and then
  >> get into command prompt? I am not sure yet about how to get into command
  >> prompt from that menu, but perhaps it is an option if I go to some
  >> recovery mode.. Then I should try to run CheckDsk again with the parameter
  >> that keeps freezing otherwise.
  >>
  >> 2) following this attempt, I should copy the corrupted files so that they
  >> could be written to like this:
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> a.bak
  >>
  >> copy
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> b.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >> *.bak
  >>
  >> ren a.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >>
  >> ren b.bak
  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0At
  >> some point, I need to delete those files and see if the system will
  >> recreate them??
  >
  >

  When I access the command prompt through the system recovery option (booting from the Windows dvd), it isn't recognizing that those files are there. However, when Windows is loaded, I can find the files easily. I checked to make sure that I was typing the right file names. I think that the files might be hidden except through the search option when clicking the menu button in the task bar. Maybe they are hidden or protected files? Any suggestions?

   

   

  The drive letters change while in the RE - the C: drive usually becomes either the D: or E: drive.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, May 28, 2012 8:19 AM

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  Firstly we are in the Recovery Options Command Prompt to run chkdsk. It is easier to delete those two files by booting to safe mode and using explorer to delete them. However we can delete them here if you want - it saves a reboot. You may not be able to delete them until you run chkdsk.

   

  Firstly in the Recovery Options Command Prompt find out what is the current drive letter. Type

   

  dir c:\users

   

  and see if you see your user profile folder. If you don't type

   

  dir d:\users

  and repeat with e, f, g etc.

   

  Once you find your drive letter substitute it for c: in subsequent commands listed below.

   

  To Run Chkdsk

   

  Type

  chkdsk c: /r

  To Delete The Two Files
  

   

  Type

  cd c:\windows\system32

  Attrib -h 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  del 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

  Attrib -h 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  del 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

  Tip

  If typing pressing tab will autocomplete the filename. So typing 7 then tab will autocomplete the long filename.

   

  What Else To Do

  As you are at the Recovery Options you may want to schedule a memory diagnostic. Disk corruption can be caused by faulty memory.

   

  Next Step

  Boot back into normal mode and rerun the MGADiag tool. If you need to redownload it here is a link.

  http://go.microsoft.com/fwlink/?linkid=52012

  --
  .
  --

  "JoshuaCaleb77" wrote in message news:b890da64-60f5-4022-b746-2ac405257fe7...

  >  I make the link clickable
  >
  >
  >  http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  >
  >
  >  --
  >
  >  --
  >  "DavidMCandy" wrote in message news:ecf23a3b-0584-4d9f-a025-f8dc1c72f76c...
  >  > Do point 1. There is a link saying Command Prompt. Here's a page with
  >  > pictures of it and step by step instructions.
  >  > http://www.bleepingcomputer.com/tutorials/command-prompt-in-windows-recovery-environment/
  >  > Remember your drive letter will be different. Type Dir d: (dir e: etc) to
  >  > see what files are on the disk.
  >  >
  >  >
  >  >
  >  > Don't do point 2. Do this instead. Boot to safe mode and rename or delete
  >  > the two files.
  >  >
  >  > Point 3
  >  > Reboot back to normal mode and rerun the WGADiagnostic tool and post the
  >  > output here.
  >  >
  >  >
  >  > --
  >  > ..
  >  > --
  >  > "JoshuaCaleb77" wrote in message
  >  > news:9a08812c-8b37-46d2-9300-a31f5831df88...
  >  >> Okay, I want to try your above suggestions now. I have had a lot of things
  >  >> that I needed to do, so I did not want to run it yet. But I would like to
  >  >> get this taken care of.
  >  >>
  >  >> The suggestions are in so many posts, so I would like to verify this in
  >  >> one post instead of trying to find everything over and over.. Please
  >  >> verify the following:
  >  >>
  >  >> 1) I should go to the recovery options menu from startup (F8?), and then
  >  >> get into command prompt? I am not sure yet about how to get into command
  >  >> prompt from that menu, but perhaps it is an option if I go to some
  >  >> recovery mode.. Then I should try to run CheckDsk again with the parameter
  >  >> that keeps freezing otherwise.
  >  >>
  >  >> 2) following this attempt, I should copy the corrupted files so that they
  >  >> could be written to like this:
  >  >>
  >  >> copy
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >  >> a.bak
  >  >>
  >  >> copy
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >  >> b.bak
  >  >>
  >  >> ren
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >  >> *.bak
  >  >>
  >  >> ren
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
  >  >> *.bak
  >  >>
  >  >> ren a.bak
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
  >  >>
  >  >> ren b.bak
  >  >> 7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0At
  >  >> some point, I need to delete those files and see if the system will
  >  >> recreate them??
  >  >
  >  >
  > When I access the command prompt through the system recovery option (booting from the Windows dvd), it isn't recognizing that those files are there. However, when Windows is loaded, I can find the files easily. I checked to make sure that I was typing the right file names. I think that the files might be hidden except through the search option when clicking the menu button in the task bar. Maybe they are hidden or protected files? Any suggestions?

  Monday, May 28, 2012 10:04 AM

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  chkdsk was unable to run. it was saying the process was volume was in use by another process. it was asking for forced dismount. However, I was able to rename the corrupted files. i followed the attrib -h command, then ren (tab) after a few characters were typed. I restarted windows, and it asked to activate it again, but this time, it said that it was successful. There still seems to be a problem when I try to do Windows Update without "view recommended updates the same way that I receive important updates."   I did run the diagnostic tool, but it did not display the results upon the loading of Windows. Where might I find the log file for this? Might I need to restart Windows for Windows Update to work?

  Tuesday, May 29, 2012 11:39 PM

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  chkdsk was unable to run. it was saying the process was volume was in use by another process. it was asking for forced dismount. However, I was able to rename the corrupted files. i followed the attrib -h command, then ren (tab) after a few characters were typed. I restarted windows, and it asked to activate it again, but this time, it said that it was successful. There still seems to be a problem when I try to do Windows Update without "view recommended updates the same way that I receive important updates."   I did run the diagnostic tool, but it did not display the results upon the loading of Windows. Where might I find the log file for this? Might I need to restart Windows for Windows Update to work?

  I retried running Windows Update after it says cannot check (or cannot update or whatever). It works. So far so good.

  Wednesday, May 30, 2012 1:21 AM

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  Great. Noel will be along to advise on the MGADiag problem.

   

  --

  ..

  --

  "JoshuaCaleb77" wrote in message

  news:6be6e7dc-b33f-4318-816e-38bb153cf26b...

  > chkdsk was unable to run. it was saying the process was volume was in use

  > by another process. it was asking for forced dismount. However, I was able

  > to rename the corrupted files. i followed the attrib -h command, then ren

  > (tab) after a few characters were typed. I restarted windows, and it asked

  > to activate it again, but this time, it said that it was successful. There

  > still seems to be a problem when I try to do Windows Update without "view

  > recommended updates the same way that I receive important updates." I

  > did run the diagnostic tool, but it did not display the results upon the

  > loading of Windows. Where might I find the log file for this? Might I need

  > to restart Windows for Windows Update to work?

  > I retried running Windows Update after it says cannot check (or cannot

  > update or whatever). It works. So far so good.

   

   

  Wednesday, May 30, 2012 10:24 AM

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  (I see - passing the buck back again, huh? <g>)

  Joshua - please run another MGADiag report and post the results.

  There is no reason why the target volume should be locked when running CHKDSK from the RE, unless you used the wrong drive letter (or no drive letter) get back into the RE, and run CHKDSK D: /R and see if that works - if not, try CHKDSK E: /R

  Since it's been  a while, here's the MGADiag instructions again (You can use the same copy you already have)

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
  (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
   Once saved, run the tool.
  Click on the Continue button, which will produce the report.
   To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
  (  - **in your own thread**, please)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, May 30, 2012 10:44 AM

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