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Suddenly not genuine, build 7601, error x80070002, invalid SLIC table, bought direct from Lenovo 6 months ago RRS feed

  • Question

  • Bought this laptop with Windows 7 directly from Lenovo. Yesterday I suddenly got the "This copy of Window is not genuine". I hadn't installed updates in a month, so I opened windows update and installed the latest updates with a vague hope that updating would resolve this issue. It didn't. Looked over this forum and saw that there are many different reasons I could be getting this error, so I would be very appreciative if someone could point me to the correct action I should take. Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 55041-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5136C1F9-A1F1-4125-BBF9-161093A1C78B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5136C1F9-A1F1-4125-BBF9-161093A1C78B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>55041-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-1426427728-2297069529-4249172900</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4177CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET64WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20110908000000.000000+000</Date></BIOS><HWID>97500500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65628</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800249-02-1033-7601.0000-0462011
    Installation ID: 000226708220713294447170427093354576834522202282955911
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJQKD
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 12/21/2011 8:52:54 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:3:2011 12:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEA6GGWL27BopbkBXbP1qqUYiqLLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-83  
      FACP            LENOVO        TP-83  
      HPET            LENOVO        TP-83  
      MCFG            LENOVO        TP-83  
      SLIC            LENOVO        TP-83  
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      ECDT            LENOVO        TP-83  
      ASF!            LENOVO        TP-83  
      TCPA            PTL        LENOVO
      SSDT            LENOVO        TP-SSDT2
      SSDT            LENOVO        TP-SSDT2
      UEFI            LENOVO        TP-83  
      UEFI            LENOVO        TP-83  
      UEFI            LENOVO        TP-83  



    Wednesday, December 21, 2011 2:30 PM

Answers

All replies

  • BIOS valid for OA 2.0: no, invalid SLIC table

     

    You will have to change your product key to the one on your COA

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

     

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

     

     

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Wednesday, December 21, 2011 3:11 PM
    Answerer
  • "Roza" wrote in message news:53e26710-3744-4b2c-beaa-9219dbaf5778...

    Bought this laptop with Windows 7 directly from Lenovo. Yesterday I suddenly got the "This copy of Window is not genuine". I hadn't installed updates in a month, so I opened windows update and installed the latest updates with a vague hope that updating would resolve this issue. It didn't. Looked over this forum and saw that there are many different reasons I could be getting this error, so I would be very appreciative if someone could point me to the correct action I should take. Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 55041-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine


    Other data-->
    SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4177CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET64WW (1.34 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20110908000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: FJQKD
    License Status: Notification
    Notification Reason: 0xC004F059.


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      SLIC            LENOVO        TP-83  


    You have at least one problem – possibly two.
    1) Your installation of Office is an Enterprise version – which cannot be sold to the public. Unless you got it through your employer it is almost certainly counterfeit.
     
    2) For some reason, your OS is unable to properly read the SLIC table in the BIOS. This could be simply a minor corruption in the Licensing Store, or something more major. To fix this, please follow the instructions below.
     
    Try recreating the Licensing Store – this may show up the problem.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and attempt Validation again at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 21, 2011 3:15 PM
    Moderator
  • Thank you for the prompt replies!

    Noel, I followed your directions and was unsuccessful at activating my product key (tried both the current OEM one and the COA one listed under my battery). Both were determined invalid. The Office Enterprise is indeed from my employer... my other laptop even has Windows 7 Enterprise.

    Are there other steps I could take to fix this, or should I follow george1009's directions?

    Wednesday, December 21, 2011 4:49 PM
  • Follow george1009's directions.
    Carey Frisch
    Wednesday, December 21, 2011 4:53 PM
    Moderator
  • I am not given the option to activate by phone because I only see 3 options: Buy a new key, Try a different key, and Contact Lenovo. When I paste the OEM key currently being used, it can't finish activation and I receive an error code 0xC004F063. The other one gives me an invalid key message.
    Wednesday, December 21, 2011 5:10 PM
  • Please open a no-charge Microsoft Windows Genuine Advantage Support Request with a Microsoft WGA Support Specialist.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, December 21, 2011 10:50 PM
    Wednesday, December 21, 2011 5:27 PM
    Moderator
  • Carey, thanks for the suggestion. I have opened a support request.
    Wednesday, December 21, 2011 6:37 PM
  • Oh ye of little faith! :)

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 21, 2011 7:27 PM
    Moderator