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Reformatted my PC and now Product Key errors RRS feed

  • Question

  • Ireformatted my PC and was prompted to enter in my product key that came with my PC, so I did and it came back as invalid. I then bought a new product key to activate my windows and the validation error is coming back again. Here's the info from the genuine advantage diagnostic tool

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PB7PG-VVPTM-YTKYJ
    Windows Product Key Hash: B/rQK9iCHhmBKqxmYePPKT411PE=
    Windows Product ID: 55277-OEM-2111907-00227
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {3FD711F2-1966-4893-9741-2F4434DE9975}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3FD711F2-1966-4893-9741-2F4434DE9975}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YTKYJ</PKey><PID>55277-OEM-2111907-00227</PID><PIDType>2</PIDType><SID>S-1-5-21-1935655697-2147147839-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1017.004</Version><SMBIOSVersion major="2" minor="3"/><Date>20040722000000.000000+000</Date></BIOS><HWID>55D135AF01848073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Alienware</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 105A8:Alienware|1C021:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Saturday, March 20, 2010 3:18 AM

Answers

  • Hello deathbysquigie,

    Right now the problem is that you are trying to use an OEM SLP installation disc from a non-Alienware computer (ACTEBIS) to install XP Home on an Alienware computer.  Installations of XP done with OEM SLP discs will look for their correpsonding special information in the computer's BIOS to self-activate, and when they do not see that info, they do not activate.  Since this is the only way to activate an SLP deployment key, that would explain why the activation status of the computer is Not Activated.

    From what you have posted, you have an Alienware branded computer, with an Alienware motherboard, and on the computer is a certificate of Authenticity for XP Home Edition which has the company name Alienware printed on it.

    Based on this info, it's a virtual certainty that your computer is still licensed to run Windows XP Home Edition.

    The trick now is to acquire the correct installation discs to get that done.  Your first best option is to contact Alienware (which is now a Dell brand, BTW) tech support or customer service to request to purchase recovery discs for your model of Alienware computer.

    If they cannot help you, Plan B would be to acquire or borrow a genuine Microsoft hologrammed XP Home Edition installation CD that comes with the systembuilder/OEM/small manufacturer licensing kit.  This is the disc that has "For distribution with a new PC only" and "For product support, contact the manufacturer of the PC" engraved in the upper left quadrant of the hologram.  This disc will accept the product key that is on your Alienware computer's CoA.  Be sure to enter the product key on your CoA and not the CoA that came with this acquired or borrows disc.  When it comes time to activate after installation, you may have to activate by phone.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, March 21, 2010 3:31 AM

All replies

  • Hello deathbysquigie,

    Here is a snippet of your mgadiag report:

    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PB7PG-VVPTM-YTKYJ
    Windows Product Key Hash: B/rQK9iCHhmBKqxmYePPKT411PE=
    Windows Product ID: 55277-OEM-2111907-00227
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {3FD711F2-1966-4893-9741-2F4434DE9975}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    According to the lines of the report in bold above, the installation of XP Home Edition on your computer was done with a Product Key that is designed to work ONLY with computer manufactured by a company called ACTEBIS.

    The other data section of the report shows that your computer does not have an ACTEBIS motherboard, and has components that are reporting as being manufactured/assembled by Alienware.

    Does your computer have a Certificate of Authenticity (CoA) affixed to it?  If so, please tell us what version and edition of Windows is listed on it, and whether there is a computer manufacturer's name on it, or if it reads "OEM Product" or "OEM Software."  Do NOT post the product key that may be printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, March 20, 2010 6:41 PM
  • It says Microsoft Certificate of Authentication on it as well as having above those words "x08-7306i". Also there are the words "Windows XP Home Edition" printed on it. This sticker with all this printed on it has been on my computer since it was shipped from alienware when i bought it.
    Sunday, March 21, 2010 2:03 AM
  • Hello deathbysquigie,

    Right now the problem is that you are trying to use an OEM SLP installation disc from a non-Alienware computer (ACTEBIS) to install XP Home on an Alienware computer.  Installations of XP done with OEM SLP discs will look for their correpsonding special information in the computer's BIOS to self-activate, and when they do not see that info, they do not activate.  Since this is the only way to activate an SLP deployment key, that would explain why the activation status of the computer is Not Activated.

    From what you have posted, you have an Alienware branded computer, with an Alienware motherboard, and on the computer is a certificate of Authenticity for XP Home Edition which has the company name Alienware printed on it.

    Based on this info, it's a virtual certainty that your computer is still licensed to run Windows XP Home Edition.

    The trick now is to acquire the correct installation discs to get that done.  Your first best option is to contact Alienware (which is now a Dell brand, BTW) tech support or customer service to request to purchase recovery discs for your model of Alienware computer.

    If they cannot help you, Plan B would be to acquire or borrow a genuine Microsoft hologrammed XP Home Edition installation CD that comes with the systembuilder/OEM/small manufacturer licensing kit.  This is the disc that has "For distribution with a new PC only" and "For product support, contact the manufacturer of the PC" engraved in the upper left quadrant of the hologram.  This disc will accept the product key that is on your Alienware computer's CoA.  Be sure to enter the product key on your CoA and not the CoA that came with this acquired or borrows disc.  When it comes time to activate after installation, you may have to activate by phone.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, March 21, 2010 3:31 AM