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Need Help with logging in when I am trying to back up files RRS feed

  • Question

  • I click on back up files now, and it brings me to a sign in screen. I put in my information of my email and my password and it does not work. I am not sure what to do.

    Any help appreciated!

    garrett

    garrettcrna@gmail.com
    Sunday, February 22, 2009 2:50 AM

Answers

  • Hello Garrett321, this Microsoft Knowledgese article may help - http://support.microsoft.com/kb/943909 but if it does not please post back your operating system, backup device, and the exact text of the message you see when you enter your user name and password. Also, is this the first time you are attempting to use One Care backup or have you previously backed up your files using One Care on this computer?
    Jim
    Sunday, February 22, 2009 4:34 PM
    Moderator

All replies

  • Hello Garrett321, this Microsoft Knowledgese article may help - http://support.microsoft.com/kb/943909 but if it does not please post back your operating system, backup device, and the exact text of the message you see when you enter your user name and password. Also, is this the first time you are attempting to use One Care backup or have you previously backed up your files using One Care on this computer?
    Jim
    Sunday, February 22, 2009 4:34 PM
    Moderator
  • If you are configuring backup for the first time, the ID/Password you are being prompted for are your subscription LiveID for OneCare. Open OneCare and click Help/About to view the subscription LiveID.

    If you have already configured backup and are being prompted for an ID/Password to do the backup, it is possible that you set up Centralized Backup and you need to provide the credentials for the shared location.

    Another possibility is that you are not logged into the PC with administrator credentials, which were used when backup was configured.

    If you need help with backup, you can post back here or contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, February 23, 2009 1:56 PM
    Moderator