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Since Installing....My Photoshop is Crashing... RRS feed

  • Question

  • so, i've had the 2.0 beta for quite some time now...


    for the most part i like it... at first my computer was actually crashing a lot, which it NEVER does, and i couldnt figure out why that was happening.

    but that issue seems to have resolves itself for the most part.


    however, i have noticed that since installing this beta, i havent been able to run photoshop.

    i happen to REALLY like photoshop too.


    what happens is the program loads up, but as soon as i try to work in it, everything (all the tool bars) turn white, and i have to close the program.

    i REALLY truly believe this is because of Onecare...


    any suggestions on how i can resolve this problem, perhaps without completely uninstalling onecare.. i spent 12 hours backing up all my files with it, and uninstalling it seems like a pretty big waste to me.


    thanks to anyone who reads this and replies! Stick out tongue
    Friday, August 10, 2007 9:00 PM

Answers

  • Have you looked in event logs? It would be strange for a package like onecare to totally screw up an application.

     

    It may prevent it accessing the web for updates - have you checked the box in the firewall settings to be notified when onecare blocks a program accessing the web? It maybe worth going through your firewall settings (in advanced settings) anyway to ensure that photoshop is allowed through the firewall.

     

    Saturday, August 11, 2007 5:48 PM
  • Additional troubleshooting to try -

    turn off the OneCare a/v - does the problem go away?

    turn off the OneCare firewall - does the problem go away?

    Uninstall OneCare. Does the problem go away?

     

    I know you don't want to try the last one, but it is valid for a beta test. Do remember, that 2.0 is a beta, meaning that there may be problems.

     

    You can contact support - Use the get more help link here: http://help.live.com/help.aspx?project=onecarev2

     

    And you can file a bug on Connect if you believe that it is caused by OneCare.

     

    -steve

     

    Monday, August 13, 2007 4:35 PM
    Moderator

All replies

  • Have you looked in event logs? It would be strange for a package like onecare to totally screw up an application.

     

    It may prevent it accessing the web for updates - have you checked the box in the firewall settings to be notified when onecare blocks a program accessing the web? It maybe worth going through your firewall settings (in advanced settings) anyway to ensure that photoshop is allowed through the firewall.

     

    Saturday, August 11, 2007 5:48 PM
  • Additional troubleshooting to try -

    turn off the OneCare a/v - does the problem go away?

    turn off the OneCare firewall - does the problem go away?

    Uninstall OneCare. Does the problem go away?

     

    I know you don't want to try the last one, but it is valid for a beta test. Do remember, that 2.0 is a beta, meaning that there may be problems.

     

    You can contact support - Use the get more help link here: http://help.live.com/help.aspx?project=onecarev2

     

    And you can file a bug on Connect if you believe that it is caused by OneCare.

     

    -steve

     

    Monday, August 13, 2007 4:35 PM
    Moderator