Cannot Install onecare on my laptop RRS feed

  • Question

  • I have purchast windows live onecare for my desk top and know i would like to install it on my laptop as well is there a way other than going out and buying a new onecare . I got a code num 3010 when I tryed to install it. Can you help me by computer or by phone ? I will need a num if other.
    Friday, February 27, 2009 8:21 AM


  • Hello Brian,

    The 3010 error suggests you are using a Live ID that already has a One Care subscription associated with it. Most likely your subscription is active and you only have to activate One Care on your laptop. To install One Care on your laptop download the trial - http://onecare.live.com/standard/en-us/3/default.htm After the trial is installed open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password originally used to activate the first computer and One Care will activate.

    Friday, February 27, 2009 1:48 PM