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Vista suddenly invalid, can't validate it RRS feed

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    I've taken the advice to create a new thread on this, though I seem to have problems very similar to others.

    I installed a download version of Office 2010, and selected automatic updates. I now cannot open control panel, cannot print (or play games). I can't use Office 2010 as it says it isn't valid, but I can't uninstall it either. I've tried running SLUI and Softwared Licensing, and was directed to validate Vista online, and was told that it wasn't valid. (It is.)

    Validation Error Code: 0x80070426

    I've run the MGA diagnostic tool, with this result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F10DA175-2488-4684-9F34-071C4A7A095E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F10DA175-2488-4684-9F34-071C4A7A095E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-3269197043-3899728478-1202396334</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>PACKARD BELL IMAX X3516</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>PBAPL00A.P08</Version><SMBIOSVersion major="2" minor="5"/><Date>20081013000000.000000+000</Date></BIOS><HWID>D3313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBDT0011</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAeqjKbjXD9PK6VezFFCksQfL0tFMOJqxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PacBel  PBDT0011
      FACP   PacBel  PBDT0011
      HPET   PacBel  PBDT0011
      MCFG   PacBel  PBDT0011
      SLIC   PacBel  PBDT0011
      SSDT   PmRef  CpuPm

    Any help gratefully received!

    fzd
    Thursday, October 7, 2010 9:59 PM

Answers

  • Question
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    "fredzd" wrote in message news:54141bc6-bf2a-44bd-a1f6-5d670472223a...

    I've taken the advice to create a new thread on this, though I seem to have problems very similar to others.

    I installed a download version of Office 2010, and selected automatic updates. I now cannot open control panel, cannot print (or play games). I can't use Office 2010 as it says it isn't valid, but I can't uninstall it either. I've tried running SLUI and Softwared Licensing, and was directed to validate Vista online, and was told that it wasn't valid. (It is.)

    Validation Error Code: 0x80070426

    I've run the MGA diagnostic tool, with this result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    Software Licensing service is not running.

    fzd

    The only problem I can see with your report is that the Software Licensing Service is not running.
      In Safe Mode, this is OK, but if you generated the Diagnostic Report in Regualr Mode then that "Software Licensing Service is not running" error is a problem.
     
      If you did generate that Diagnostic Report while in Safe Mode, I will need another report from Regular Mode, please rerun the Diagnostic Tool while in Regular Mode following these steps:
     
    1)    Login to Vista and click the option that brings up Internet Explorer.
     
    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     
    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”
     
    4)    When the program runs, click the “Continue” button, then click the “Copy” button.
     
     
    6)    In a reply post, paste the Diagnostic Report.
     
     If this Diagnostic Report was generated while in Regular Mode, then see the below information
     
     
     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
     
      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.
     
      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.
     
     
     
    Service Restart steps:
     
    (If you have access to the Start button):
     
    1)    Click the Start button
     
    2)    Type: cmd in the Start Search field
     
    3)    At the top the Start window, you will see cmd.exe
     
    4)    Right Click cmd.exe and select Run as Administrator
     
    5)    Type: net start slsvc
     
     
     
    (If you do not have access to the Start button):
     
    1)    Click the option that launches an Internet Browser
     
    2)    A Browser will open, type: %windir%\system32 into the address field
     
    3)    Find the file cmd.exe
     
    4)    Right Click on the cmd.exe and select Run as Administrator
     
    5)    Type: net start slsvc
     
     
     
    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"
     
     
     
    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
     
     
     
    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
     
                                              i.    Login to Vista in Normal Mode (not safe mode)
     
                                            ii.    Launch an Internet Browser
     
                                           iii.    Type: %windir%\system32\ in the browser's address field
     
                                           iv.    Scroll down till you find the file cmd.exe
     
                                            v.    Right-click the file and select 'Run as Administrator'
     
                                           vi.    In the CMD window, type: sfc /scannow
     
                                          vii.    Reboot twice and see if that resolves the issue.
     
     
     
    b.    repairing Windows using System Restore:
     
                                              i.    Reboot Vista into Safe Mode
     
                                            ii.    Click the ‘Start’ button
     
                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
     
                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
     
                                            v.    Click the "Next" button.
     
                                           vi.    Reboot back into Normal mode
     
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
     
     
     
     
     
    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:35 PM
    Friday, October 8, 2010 6:47 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "fredzd" wrote in message news:54141bc6-bf2a-44bd-a1f6-5d670472223a...

    I've taken the advice to create a new thread on this, though I seem to have problems very similar to others.

    I installed a download version of Office 2010, and selected automatic updates. I now cannot open control panel, cannot print (or play games). I can't use Office 2010 as it says it isn't valid, but I can't uninstall it either. I've tried running SLUI and Softwared Licensing, and was directed to validate Vista online, and was told that it wasn't valid. (It is.)

    Validation Error Code: 0x80070426

    I've run the MGA diagnostic tool, with this result:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    Software Licensing service is not running.

    fzd

    The only problem I can see with your report is that the Software Licensing Service is not running.
      In Safe Mode, this is OK, but if you generated the Diagnostic Report in Regualr Mode then that "Software Licensing Service is not running" error is a problem.
     
      If you did generate that Diagnostic Report while in Safe Mode, I will need another report from Regular Mode, please rerun the Diagnostic Tool while in Regular Mode following these steps:
     
    1)    Login to Vista and click the option that brings up Internet Explorer.
     
    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     
    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”
     
    4)    When the program runs, click the “Continue” button, then click the “Copy” button.
     
     
    6)    In a reply post, paste the Diagnostic Report.
     
     If this Diagnostic Report was generated while in Regular Mode, then see the below information
     
     
     
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
     
      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.
     
      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.
     
     
     
    Service Restart steps:
     
    (If you have access to the Start button):
     
    1)    Click the Start button
     
    2)    Type: cmd in the Start Search field
     
    3)    At the top the Start window, you will see cmd.exe
     
    4)    Right Click cmd.exe and select Run as Administrator
     
    5)    Type: net start slsvc
     
     
     
    (If you do not have access to the Start button):
     
    1)    Click the option that launches an Internet Browser
     
    2)    A Browser will open, type: %windir%\system32 into the address field
     
    3)    Find the file cmd.exe
     
    4)    Right Click on the cmd.exe and select Run as Administrator
     
    5)    Type: net start slsvc
     
     
     
    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"
     
     
     
    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
     
     
     
    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
     
                                              i.    Login to Vista in Normal Mode (not safe mode)
     
                                            ii.    Launch an Internet Browser
     
                                           iii.    Type: %windir%\system32\ in the browser's address field
     
                                           iv.    Scroll down till you find the file cmd.exe
     
                                            v.    Right-click the file and select 'Run as Administrator'
     
                                           vi.    In the CMD window, type: sfc /scannow
     
                                          vii.    Reboot twice and see if that resolves the issue.
     
     
     
    b.    repairing Windows using System Restore:
     
                                              i.    Reboot Vista into Safe Mode
     
                                            ii.    Click the ‘Start’ button
     
                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
     
                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
     
                                            v.    Click the "Next" button.
     
                                           vi.    Reboot back into Normal mode
     
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
     
     
     
     
     
    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:35 PM
    Friday, October 8, 2010 6:47 AM
    Moderator
  • Question
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    Thank-you very much for the reply. I followed the instructions:

    Had error code 57346, so ran the scan and got the result: 'found corrupt files, but unable to fix them' (and a 1600 page log file). I went to Windows support, and when I tried to contact a support professional, was told that in order to do that I need to enter the product ID. But when I followed the instructions to find the PID (go to System etc), my computer told me the product ID is 'unknown'. But without the PID, I can't get through the support steps.

    So, problem = corrupt files of unknown origin, causing services to stop running, causing Vista to think it's invalid, and causing non-display of product ID, leading to inability to get much needed support that I'm entitled to!

    Please can someone tell me: How do I get support?

    (Or, failing that, can anybody recommend a free trustworthy repair utility which might be able to help?)

    many thanks!

    fzd
    Friday, October 8, 2010 9:54 AM
  • Question
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    "fredzd" wrote in message news:54744b75-b0de-466e-a091-32b7d1c10e1f...

    Thank-you very much for the reply. I followed the instructions:

    Had error code 57346, so ran the scan and got the result: 'found corrupt files, but unable to fix them' (and a 1600 page log file). I went to Windows support, and when I tried to contact a support professional, was told that in order to do that I need to enter the product ID. But when I followed the instructions to find the PID (go to System etc), my computer told me the product ID is 'unknown'. But without the PID, I can't get through the support steps.

    So, problem = corrupt files of unknown origin, causing services to stop running, causing Vista to think it's invalid, and causing non-display of product ID, leading to inability to get much needed support that I'm entitled to!

    Please can someone tell me: How do I get support?

    (Or, failing that, can anybody recommend a free trustworthy repair utility which might be able to help?)

    many thanks!

    fzd

    Your product ID is in the report.....
    Windows Product ID: 89578-OEM-7332157-00115
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 8, 2010 10:03 AM
    Moderator