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WGA Validation Problem RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WJKJX-7C964-HFDX6
    Windows Product Key Hash: 4X498jCdK9/c8pqOAdZuagB88oc=
    Windows Product ID: 55277-OEM-2171773-00094
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.0.0.hom
    ID: {3A5510BE-D13A-432B-8BC4-1B69892CBFA5}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Unknown. No Setting Found.
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A5510BE-D13A-432B-8BC4-1B69892CBFA5}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.0.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HFDX6</PKey><PID>55277-OEM-2171773-00094</PID><PIDType>3</PIDType><SID>S-1-5-21-725345543-796845957-2147082517</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dell DE051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20060103******.******+***</Date></BIOS><HWID>D80230570184205D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2B6:Dell Inc|1B2B6:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, October 30, 2009 11:56 PM

Answers

  • Hello CitizenX,

    You are correct this is an odd issue, odd enough to chalk up to random chance.  Just repartition reformat and try it again.

    If you have several Dell computers available, do you also have a Dell OS Reinstallation CD?  If so, use that to do a clean installation on your Dell.

    If no Dell OS Reinstallation CD, get one from Dell here:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Also, please be advised that this forum is for Windows Genuine Advantage issues only.  Product activation, while indirectly related to WGA, is supported by Microsoft Product Support Services at support.microsoft.com.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 8:39 PM
    Sunday, November 1, 2009 6:44 PM

All replies

  • Hello CitizenX,

    Windows Genuine Advantage validation cannot take place until the installation of Windows is activated, and your installation of XP Home on your Dell computer is showing as not yet activated.

    If you have not yet tried to activate Windows, please follow the instructions in this MS KB article:  http://support.microsoft.com/kb/307890

    If you have tried to activate and cannot find the shortcut to start the Activation Wizard, follow these instructions:

    Click Start>Run, type oobe\msoobe.exe /a and click OK or hit Enter to start the Activation Wizard manually.  (Note the space between msoobe.exe and the /a switch.)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 6:45 PM
  • I am sorry. I am having problems activating XP which is why I posted .
    Windows is asking me to activate XP BEFORE I can log in.
    I am missing the Installation ID on the activation page to give to the MS tech.
    You can see a screen shot here
    http://ask-leo.com/why_cant_i_activate_windows_xp.html
    Was told to run the tool and post the results here for help determining WHAT I need to do
    to get the activation ID to populate.

    I am using a known good OEM version of XP
    with the product key on the side of the PC.

    Thank you for any assistance you may give.
    I have never seen this issue before.

    Sunday, November 1, 2009 1:24 AM
  • Hello CitizenX,

    Did you try the solution in the Ask Leo article you posted?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 2:47 AM
  • Yes I have tried that solution by Ask Leo.
    I do not have any issues in device manager.

    For further clarity here is an email I sent to friends for help:


    Simple task. Clean reinstall of XP on a new formatted HD.
    Flawless but Windows is asking me to activate XP before I log in instead of the usual 30 days to activate that we always get.

    Dell Dimension 1100 with legit OEM disk that I have used COUNTLESS times
    XP disk is clean and no scratches.

    We can start with this link so you can see where I am running into trouble
    and can see a screenshot of the missing Installation ID
    http://ask-leo.com/why_cant_i_activate_windows_xp.html
    (keep in mind I cannot connect to the internet on this PC because I cannot log in to load modem drivers.)
    I CAN however get into safe mode. My device manager is solid. No "bangs" "!" under hardware.

    What I have tried so far -- links:
    http://support.microsoft.com/kb/314935/en-us
    Step 5 indicates running cmd line
    regsvr32 jscript.dll
    regsvr32 vbscript.dll


    I have also followed these steps:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012
    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".
    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post.
    http://forums.community.microsoft.com/e ... #page:9999
    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.
    Here is the link to my post/results:
    http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/541539e9-5a77-4487-b611-110041dd4b29

    I have contacted MS twice by phone.
    They told me both times to contact Dell.
    Out of warranty with Dell - want to charge me for an answer.

    I think this could be solved if anyone out there has a dead machine they are parting out
    with a product key I can use that DELL does not own. I have already used the three I have
    for customers/family.

    Bottom Line -
    I am learning ALL ABOUT "system locked preinstallation"
    http://en.wikipedia.org/wiki/System_Locked_Preinstallation

    If you have encountered this TALK TO ME
    I have NEVER seen this and kind of upset -- this is my children's
    workstation for homework and ipodding.
    Again, I only installed a larger HD.
    Sunday, November 1, 2009 6:15 PM
  • Hello CitizenX,

    You are correct this is an odd issue, odd enough to chalk up to random chance.  Just repartition reformat and try it again.

    If you have several Dell computers available, do you also have a Dell OS Reinstallation CD?  If so, use that to do a clean installation on your Dell.

    If no Dell OS Reinstallation CD, get one from Dell here:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Also, please be advised that this forum is for Windows Genuine Advantage issues only.  Product activation, while indirectly related to WGA, is supported by Microsoft Product Support Services at support.microsoft.com.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 8:39 PM
    Sunday, November 1, 2009 6:44 PM
  • Problem solved!
    Yes. I DID have to obtain a Dell OEM. (TY friend!)
    Required no activation.
    But I did have to hunt down some drivers
    TY for your help.
    Sunday, November 8, 2009 5:37 AM