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Unable to install WHS Connector software RRS feed

  • Question

  • I recently purchased a new laptop but I have been unable to install the connector software. The WHS server works just fine with my old laptop and my desktop machine both running XP. The new laptop though is running Windows 7. Both the server and the new laptop are up-to date as far as Windows Update is concerned. I have tun the Connector troubleshooter in advanced mode. three things stand out:

    1. The Server Discovery somehow comes up with two different addresses for my server: 192.168,0.107 (correct) and 192.168.0.1 (incorrect, this is my router).I have also noted that my hosts file on the laptop is getting changed to 192.168.0.1 HPSTORAGE.

    2. There seems to be some sort of problem with the security certificate either it can;t find it or it says it is invalid.

    3. rerunning the Connector Troubleshooter often comes up with different results like there's some sort of timeout related problem at times.

    Here is the Connector troubleshooter log: 

    <WHSConnToolResults>
    <test name="NIC" title="Check network adapter existence">
        <result name="status">Ok</result>
        <result name="count">203</result>
        <result name="countActive">1</result>
        <result name="Caption">Atheros AR9285 802.11b/g/n WiFi Adapter</result>
    </test>
    <test name="LocalIP" title="Get local machine IP address">
        <result name="status">Ok</result>
        <result name="IPEnabled">True</result>
        <result name="SubnetMask">255.255.255.0</result>
        <result name="SubnetMask">64</result>
        <result name="IP">192.168.0.109</result>
        <result name="PingStatus">Success</result>
        <result name="PingRoundTripTime">0</result>
        <result name="count">1</result>
    </test>
    <test name="GatewayPing" title="Check gateway">
        <result name="status">Ok</result>
        <result name="Gateway">192.168.0.1</result>
        <result name="GatewayPingStatus">Success</result>
        <result name="GatewayPingRoundTrip">3</result>
    </test>
    <test name="DNSPing" title="Check DNS">
        <result name="status">Ok</result>
        <result name="DNSServer">192.168.0.107</result>
        <result name="PingDnsServerStatus">Success</result>
        <result name="PingDnsServerRoundTrip">2</result>
    </test>
    <test name="DHCPPing" title="Check DHCP">
        <result name="status">Error</result>
        <result name="DHCPEnabled">False</result>
        <result name="message">No available DHCP server.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="DiscoveryUPnP" title="Locate Server by UPnP protocol">
        <result name="status">Error</result>
        <result name="message">Failed in discovering server</result>
        <result name="win32Error">0</result>
    </test>
    <test name="DiscoveryBeacon" title="Locate Server by backup beacon">
        <result name="status">Ok</result>
        <result name="count">2</result>
        <result name="name">HPSTORAGE</result>
        <result name="name">HPSTORAGE</result>
        <result name="IP">192.168.0.1</result>
        <result name="IP">192.168.0.107</result>
    </test>
    <test name="ResolveName" title="Resolve Server name">
        <result name="status">Error</result>
        <result name="IP.Net">192.168.0.107</result>
        <result name="IPv4">192.168.0.107</result>
        <result name="IP">192.168.0.107</result>
        <result name="Subnet">OK</result>
        <result name="message">Failed in discovering server, last win32 error 0</result>
        <result name="win32Error">0</result>
    </test>
    <test name="ServerPing" title="Ping server by Name">
        <result name="status">Ok</result>
        <result name="PingServerStatus">Success</result>
        <result name="PingServerRoundTrip">21</result>
    </test>
    <test name="ServerIPPing" title="Ping server by IP from UPnP">
        <result name="status">Error</result>
        <result name="message">Failed in discovering server</result>
        <result name="win32Error">0</result>
    </test>
    <test name="connect 1138" title="Check Tcp 1138">
        <result name="status">Ok</result>
        <result name="FirstTry">Error</result>
        <result name="SecondTry">Error</result>
    </test>
    <test name="connect 8912" title="Check Tcp 8912">
        <result name="status">Ok</result>
        <result name="FirstTry">Error</result>
        <result name="SecondTry">Error</result>
    </test>
    <test name="connect 55000" title="Check Tcp 55000">
        <result name="status">Ok</result>
        <result name="FirstTry">Error</result>
        <result name="SecondTry">Error</result>
    </test>
    <test name="connect 56000" title="Check Tcp 56000">
        <result name="status">Ok</result>
        <result name="FirstTry">Error</result>
        <result name="SecondTry">Error</result>
    </test>
    <test name="connect 88" title="Check no Tcp 88 connection">
        <result name="status">Ok</result>
    </test>
    <test name="HttpId" title="Check EnrollId 55000 - id.xml">
        <result name="status">Ok</result>
        <result name="ProxyEnabled">False</result>
        <result name="http.Net">200</result>
        <result name="StatusDescription">OK</result>
        <result name="body.Net">&lt;ID&gt;1&lt;/ID&gt;
    </result>
        <result name="hr.Send.C3">0</result>
        <result name="http.3C">200</result>
        <result name="body.C3">&lt;ID&gt;1&lt;/ID&gt;
    </result>
        <result name="hr.Send.S3">0</result>
        <result name="http.3S">200</result>
        <result name="body.S3">&lt;ID&gt;1&lt;/ID&gt;
    </result>
        <result name="hr.Send.S6">0</result>
        <result name="http.6S">200</result>
        <result name="body.S6">&lt;ID&gt;1&lt;/ID&gt;
    </result>
    </test>
    <test name="HttpId.IP" title="Check EnrollId 55000 by IP - id.xml">
        <result name="status">Not run</result>
        <result name="message">Resolving servername doesn't finish correctly.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="HttpHint" title="Check EnrollId 55000 - hint.aspx">
        <result name="status">Ok</result>
        <result name="ProxyEnabled">False</result>
        <result name="http.Net">200</result>
        <result name="StatusDescription">OK</result>
        <result name="body.Net">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;PasswordHint&gt;&lt;Hint&gt;subdivision caps@rest&lt;/Hint&gt;
    &lt;/PasswordHint&gt;</result>
        <result name="hr.Send.C3">0</result>
        <result name="http.3C">200</result>
        <result name="body.C3">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;PasswordHint&gt;&lt;Hint&gt;subdivision caps@rest&lt;/Hint&gt;
    &lt;/PasswordHint&gt;</result>
        <result name="hr.Send.S3">0</result>
        <result name="http.3S">200</result>
        <result name="body.S3">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;PasswordHint&gt;&lt;Hint&gt;subdivision caps@rest&lt;/Hint&gt;
    &lt;/PasswordHint&gt;</result>
        <result name="hr.Send.S6">0</result>
        <result name="http.6S">200</result>
        <result name="body.S6">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;PasswordHint&gt;&lt;Hint&gt;subdivision caps@rest&lt;/Hint&gt;
    &lt;/PasswordHint&gt;</result>
    </test>
    <test name="HttpHint.IP" title="Check EnrollId 55000 by IP - hint.aspx">
        <result name="status">Not run</result>
        <result name="message">Resolving servername doesn't finish correctly.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="HttpIdAspx" title="Check EnrollId 55000 - id.aspx">
        <result name="status">Ok</result>
        <result name="ProxyEnabled">False</result>
        <result name="http.Net">200</result>
        <result name="StatusDescription">OK</result>
        <result name="body.Net">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;ServerId&gt;
    &lt;Id&gt;{A72D3F20-CA97-4489-BBE1-B11668303EA6}&lt;/Id&gt;
    &lt;Admin&gt;HPSTORAGE\Administrator&lt;/Admin&gt;
    &lt;OobeStatus&gt;0&lt;/OobeStatus&gt;
    &lt;OobeInProgressStatus&gt;0&lt;/OobeInProgressStatus&gt;
    &lt;Path&gt;C:\Program Files\Windows Home Server\&lt;/Path&gt;
    &lt;Version&gt;6.0.2423.0&lt;/Version&gt;
    &lt;Error&gt;&lt;/Error&gt;
    &lt;Master&gt;-----BEGIN CERTIFICATE-----

    MIICzgIBAzCCAooGCSqGSIb3DQEHAaCCAnsEggJ3MIICczCCAm8GCSqGSIb3DQEH

    BqCCAmAwggJcAgEAMIICVQYJKoZIhvcNAQcBMBwGCiqGSIb3DQEMAQYwDgQI/e4B

    1R4KUtkCAgfQgIICKLmzuawwWsq+IBx6M4AveMe0VKKPPPD7UDkyFzLvoFn3soWu

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    B9A=

    -----END CERTIFICATE-----

    &lt;/Master&gt;
    &lt;/ServerId&gt;</result>
        <result name="hr.Send.C3">0</result>
        <result name="http.3C">200</result>
        <result name="body.C3">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;ServerId&gt;
    &lt;Id&gt;{A72D3F20-CA97-4489-BBE1-B11668303EA6}&lt;/Id&gt;
    &lt;Admin&gt;HPSTORAGE\Administrator&lt;/Admin&gt;
    &lt;OobeStatus&gt;0&lt;/OobeStatus&gt;
    &lt;OobeInProgressStatus&gt;0&lt;/OobeInProgressStatus&gt;
    &lt;Path&gt;C:\Program Files\Windows Home Server\&lt;/Path&gt;
    &lt;Version&gt;6.0.2423.0&lt;/Version&gt;
    &lt;Error&gt;&lt;/Error&gt;
    &lt;Master&gt;-----BEGIN CERTIFICATE-----

    MIICzgIBAzCCAooGCSqGSIb3DQEHAaCCAnsEggJ3MIICczCCAm8GCSqGSIb3DQEH

    BqCCAmAwggJcAgEAMIICVQYJKoZIhvcNAQcBMBwGCiqGSIb3DQEMAQYwDgQI/e4B

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    B9A=

    -----END CERTIFICATE-----

    &lt;/Master&gt;
    &lt;/ServerId&gt;</result>
        <result name="hr.Send.S3">0</result>
        <result name="http.3S">200</result>
        <result name="body.S3">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;ServerId&gt;
    &lt;Id&gt;{A72D3F20-CA97-4489-BBE1-B11668303EA6}&lt;/Id&gt;
    &lt;Admin&gt;HPSTORAGE\Administrator&lt;/Admin&gt;
    &lt;OobeStatus&gt;0&lt;/OobeStatus&gt;
    &lt;OobeInProgressStatus&gt;0&lt;/OobeInProgressStatus&gt;
    &lt;Path&gt;C:\Program Files\Windows Home Server\&lt;/Path&gt;
    &lt;Version&gt;6.0.2423.0&lt;/Version&gt;
    &lt;Error&gt;&lt;/Error&gt;
    &lt;Master&gt;-----BEGIN CERTIFICATE-----

    MIICzgIBAzCCAooGCSqGSIb3DQEHAaCCAnsEggJ3MIICczCCAm8GCSqGSIb3DQEH

    BqCCAmAwggJcAgEAMIICVQYJKoZIhvcNAQcBMBwGCiqGSIb3DQEMAQYwDgQI/e4B

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    B9A=

    -----END CERTIFICATE-----

    &lt;/Master&gt;
    &lt;/ServerId&gt;</result>
        <result name="hr.Send.S6">0</result>
        <result name="http.6S">200</result>
        <result name="body.S6">&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;ServerId&gt;
    &lt;Id&gt;{A72D3F20-CA97-4489-BBE1-B11668303EA6}&lt;/Id&gt;
    &lt;Admin&gt;HPSTORAGE\Administrator&lt;/Admin&gt;
    &lt;OobeStatus&gt;0&lt;/OobeStatus&gt;
    &lt;OobeInProgressStatus&gt;0&lt;/OobeInProgressStatus&gt;
    &lt;Path&gt;C:\Program Files\Windows Home Server\&lt;/Path&gt;
    &lt;Version&gt;6.0.2423.0&lt;/Version&gt;
    &lt;Error&gt;&lt;/Error&gt;
    &lt;Master&gt;-----BEGIN CERTIFICATE-----

    MIICzgIBAzCCAooGCSqGSIb3DQEHAaCCAnsEggJ3MIICczCCAm8GCSqGSIb3DQEH

    BqCCAmAwggJcAgEAMIICVQYJKoZIhvcNAQcBMBwGCiqGSIb3DQEMAQYwDgQI/e4B

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    B9A=

    -----END CERTIFICATE-----

    &lt;/Master&gt;
    &lt;/ServerId&gt;</result>
        <result name="Id">{A72D3F20-CA97-4489-BBE1-B11668303EA6}</result>
        <result name="Admin">HPSTORAGE\Administrator</result>
        <result name="OobeStatus">0</result>
        <result name="OobeInProgressStatus">0</result>
        <result name="Path">C:\Program Files\Windows Home Server\</result>
        <result name="Version">6.0.2423.0</result>
        <result name="Error" />
    </test>
    <test name="HttpIdAspx.IP" title="Check EnrollId 55000 by IP - id.aspx">
        <result name="status">Not run</result>
        <result name="message">Resolving servername doesn't finish correctly.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="HttpsIdAuth" title="Check Enroll 56000 - id.xml">
        <result name="status">Error</result>
        <result name="ProxyEnabled">False</result>
        <result name="message">The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="HttpsId" title="Check EnrollId 56000 - id.xml">
        <result name="status">Error</result>
        <result name="ProxyEnabled">False</result>
        <result name="message">The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.</result>
        <result name="win32Error">0</result>
    </test>
    <test name="IEProxy" title="Internet Options">
        <result name="status">Ok</result>
        <result name="AutoDetect">False</result>
        <result name="Proxy">False</result>
        <result name="ByPassLocal">False</result>
    </test>
    <test name="WinHttp" title="WinHttp proxy test">
        <result name="status">Ok</result>
        <result name="Proxy">False</result>
        <result name="ProxyServer" />
        <result name="ByPass" />
    </test>
    <test name="PartnerMgr" title="Partner manager simulator">
        <result name="status">Error</result>
        <result name="ReturnCode">13</result>
    </test>
    <test name="Platform32bit" title="Check Client OS version">
        <result name="status">Ok</result>
        <result name="VersionString">Microsoft Windows NT 6.1.7600.0</result>
        <result name="ServicePack" />
        <result name="platform">Win32NT</result>
    </test>
    <test name="ClientVersion" title="Check client Version">
        <result name="status">Ok</result>
        <result name="ClientVersion">6.0.2423.0</result>
        <result name="ClientLocation">C:\Program Files\Windows Home Server</result>
        <result name="ClientVersionMajor">6</result>
        <result name="ClientVersionMinor">0</result>
        <result name="ClientBuild">2423</result>
        <result name="ServerVersion">6.0.2423.0</result>
        <result name="ServerVersionMajor">6</result>
        <result name="ServerVersionMinor">0</result>
        <result name="ServerBuild">2423</result>
    </test>
    <test name="TimeCheck" title="Check server / client time">
        <result name="status">Ok</result>
        <result name="ClientYear">2010</result>
        <result name="ClientMonth">6</result>
        <result name="ClientDay">6/10/2010 12:00:00 AM</result>
        <result name="ClientHour">0</result>
        <result name="ClientMinute">40</result>
        <result name="ClientSecond">46</result>
        <result name="ServerYear">2010</result>
        <result name="ServerMonth">6</result>
        <result name="ServerDay">6/9/2010 12:00:00 AM</result>
        <result name="ServerHour">20</result>
        <result name="ServerMinute">40</result>
        <result name="ServerSecond">45</result>
    </test>
    <test name="MachineKeyDACL" title="Machine Key DACL">
        <result name="status">Ok</result>
        <result name="count">0</result>
        <result name="daclFolder">C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys</result>
        <result name="dacl">Allow - Everyone : Write, Read, Synchronize</result>
        <result name="dacl">Allow - BUILTIN\Administrators : FullControl</result>
        <result name="Owner">BUILTIN\Administrators</result>
    </test>
    <test name="TempAccess" title="Check temp directory access">
        <result name="status">Ok</result>
        <result name="CurrentUser">DV4-Laptop\Allen</result>
        <result name="TempRead">True</result>
        <result name="TempWrite">True</result>
        <result name="ProgramFilesRead">True</result>
        <result name="ProgramFilesWrite">True</result>
        <result name="AllUsersProfileRead">True</result>
        <result name="AllUsersProfileWrite">True</result>
    </test>
    <test name="SMBAccess" title="Check SMB read permissions">
        <result name="status">Ok</result>
    </test>
    <test name="RegistryAccess" title="Check Registry Access">
        <result name="status">Ok</result>
    </test>
    <test name="AppCompat" title="Check Application compatibility">
        <result name="status">Ok</result>
        <result name="ID">5F4DD0919B4763856B77AD385DEEEFCDF01784A8</result>
        <result name="ID">HP Smart Web Printing</result>
        <result name="ID">{071c9b48-7c32-4621-a0ac-3f809523288f}</result>
        <result name="ID">{21E49794-7C13-4E84-8659-55BD378267D5}</result>
        <result name="ID">{23170F69-40C1-2702-0465-000001000000}</result>
        <result name="ID">{26A24AE4-039D-4CA4-87B4-2F86416015FF}</result>
        <result name="ID">{292095A0-0978-E164-E89D-A5A4D43E6E0A}</result>
        <result name="ID">{350AA351-21FA-3270-8B7A-835434E766AD}</result>
        <result name="ID">{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}</result>
        <result name="ID">{64A3A4F4-B792-11D6-A78A-00B0D0160150}</result>
        <result name="ID">{85A42FF0-F0D0-44A3-B226-C124D6E8B1D5}</result>
        <result name="ID">{88E60521-1E4E-4785-B9F1-1798A4BD0C30}</result>
        <result name="ID">{90120000-002A-0000-1000-0000000FF1CE}</result>
        <result name="ID">{90120000-002A-0409-1000-0000000FF1CE}</result>
        <result name="ID">{90120000-0116-0409-1000-0000000FF1CE}</result>
        <result name="ID">{95120000-00B9-0409-1000-0000000FF1CE}</result>
        <result name="ID">{964D0D1C-1D28-4802-8EE8-345CC8D2633B}</result>
        <result name="ID">{982B2A0F-7679-41D6-A584-C8E735F4A8CD}</result>
        <result name="ID">{9B48B0AC-C813-4174-9042-476A887592C7}</result>
        <result name="ID">{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}</result>
        <result name="ID">{B6E3757B-5E77-3915-866A-CCFC4B8D194C}</result>
        <result name="ID">{FAD2A992-14E4-4B85-2882-FAB8A81495B3}</result>
        <result name="App">ENE CIR Receiver Driver</result>
        <result name="App">HP Smart Web Printing 4.60</result>
        <result name="App">Microsoft Visual C++ 2005 Redistributable (x64)</result>
        <result name="App">Windows Home Server Connector</result>
        <result name="App">7-Zip 4.65 (x64 edition)</result>
        <result name="App">Java(TM) 6 Update 15 (64-bit)</result>
        <result name="App">ccc-utility64</result>
        <result name="App">Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022</result>
        <result name="App">Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148</result>
        <result name="App">Java(TM) SE Development Kit 6 Update 15 (64-bit)</result>
        <result name="App">HP 3D DriveGuard</result>
        <result name="App">HP MediaSmart SmartMenu</result>
        <result name="App">Microsoft Office Office 64-bit Components 2007</result>
        <result name="App">Microsoft Office Shared 64-bit MUI (English) 2007</result>
        <result name="App">Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007</result>
        <result name="App">Microsoft Application Error Reporting</result>
        <result name="App">HP MediaSmart Server 3.0 Update 1  (x64)</result>
        <result name="App">Windows Home Server Toolkit 1.1</result>
        <result name="App">Windows Live ID Sign-in Assistant</result>
        <result name="App">Alps Touch Pad Driver</result>
        <result name="App">Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053</result>
        <result name="App">ATI Catalyst Install Manager</result>
    </test>
    <test name="KeysAndCerts" title="Keys and Certs check">
        <result name="status">Ok</result>
    </test>
    </WHSConnToolResults>
    Wednesday, June 9, 2010 9:14 PM