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This copy of Windows is not Genuine Build 6002 Windows Vista RRS feed

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    Windows Vista Home Basic 32 on a Gateway laptop.  Today I added a 1GB RAM to it and it starts complaining.

    I've gone through the previous postings.  I went to Systems, Windows Activation, and see  Product ID there that includes OEM in it.  I clicked Change Product Key, and entered the key from the back of my laptop.  After a while I got back an error message on Windows Activation:  the following failure occurred: 0x80070426, the Service has not been started. 

    Note that I'm running as an administrator user, but I can't cd into the NetworkService directory when I tried to follow the resolution on another posting.  I got "access denied."

    I downloaded the MGA Diagnostics Tool and here is the report. Please help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
    Windows Product ID: 89572-OEM-7332166-00042
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {DB35134E-6BBE-4281-97E5-45485846163D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DB35134E-6BBE-4281-97E5-45485846163D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-1606599666-4217557356-1531273167</SID><SYSTEM/><BIOS/><HWID>21313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEA+l46SBwBZJU2F0jkKAyoVs5P8vTcjF6erFb57bIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GATEWA SYSTEM  
      FACP GATEWA SYSTEM  
      HPET GATEWA SYSTEM  
      BOOT GATEWA SYSTEM  
      MCFG GATEWA SYSTEM  
      APIC GATEWA SYSTEM  
      SLIC GATEWA SYSTEM  
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst


    • Edited by bpm4u Tuesday, November 27, 2012 4:35 PM
    Tuesday, November 27, 2012 4:27 PM

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    ...on second thoughts, I've just seen your CheckSUR results properly.

    There are a huge number of problems present - and I can really only recommend a clean install as the solution, because of the difficulting in otaining a proper Vista SP2 disk sutable for repair installs.

    Here's teh CheckSUR summary

    <quote>

    Summary:
    Seconds executed: 2504
     Found 671 errors
     Fixed 189 errors
      CSI Missing Component Key Total count: 2
      Fixed: CSI Missing Component Key.  Total count: 2
      CSI Missing Pinned Component Key Total count: 6
      Fixed: CSI Missing Pinned Component Key.  Total count: 6
      CSI Missing Deployment Key Total count: 41
      CSI Corrupt Deployment Keyform Total count: 1
      CSI Missing Identity Total count: 102
      Fixed: CSI Missing Identity.  Total count: 101
      CSI Corrupt Identity Total count: 2
      Fixed: CSI Corrupt Identity.  Total count: 2
      CSI Mismatched Identity Total count: 1
      CSI Missing C Mark Total count: 32
      Fixed: CSI Missing C Mark.  Total count: 32
      CSI C Mark Deployment Not Marked Total count: 185
      CSI C Mark Deployment Missing Total count: 1
      CSI F Mark Missing Total count: 51
      Fixed: CSI F Mark Missing.  Total count: 51
      CBS Registry Error Total count: 94
      CBS Watchlist Package Missing Total count: 116
      CBS Watchlist Component Missing Total count: 39
      CSI Missing Winning Component Key Total count: 4
      Fixed: CSI Missing Winning Component Key.  Total count: 1

    </quote>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 30, 2012 8:48 AM
    Moderator

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    Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

     Have you been using any form of Registry Cleaner??

     

    First check that the Service is set to start Automatically –

     

    Click on Start,

     in the Search box, type

     

    SERVICES.MSC

     

    and hit the Enter key.

    Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.

    Make sure that it’s set to Automatic, and click Apply

     

     Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

     

     Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

     

    net start slsvc

    sc qc slsvc

    sc queryex slsvc

    sc qprivs slsvc

    sc qsidtype slsvc

    sc sdshow slsvc

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 27, 2012 11:01 PM
    Moderator
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    Thanks.  I started a command prompt as Administrator, and run Services.msc.  

    Software Licensing Service is set to Automatic, but not running.  I started it but very soon got an error message: Error 0x80070005 Access is Denied.  

    Results of running the commands you recommended are as follows:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>services.msc

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024891  (0x80070005)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>


    Thursday, November 29, 2012 7:43 AM
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    System Error 5 is not an easy one to fix :(

    It's often the result of major corruption, either of files, or within the registry.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 29, 2012 7:56 AM
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    Thanks.

    Chkdsk didn't find any errors.

    sfc /scannow ran successfully.  Here is the link to CBS.log http://sdrv.ms/QtcDku 

    Rebooting now and will update with a new MGADiag report. 

    New MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4
    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=
    Windows Product ID: 89572-OEM-7332166-00042
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {DB35134E-6BBE-4281-97E5-45485846163D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DB35134E-6BBE-4281-97E5-45485846163D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-1606599666-4217557356-1531273167</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>ML6230                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.15   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070629000000.000000+000</Date></BIOS><HWID>21313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEA+l46SBwBZJU2F0jkKAyoVs5P8vTcjF6erFb57bIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GATEWA SYSTEM  
      FACP GATEWA SYSTEM  
      HPET GATEWA SYSTEM  
      BOOT GATEWA SYSTEM  
      MCFG GATEWA SYSTEM  
      APIC GATEWA SYSTEM  
      SLIC GATEWA SYSTEM  
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst


    • Edited by bpm4u Thursday, November 29, 2012 8:47 PM
    Thursday, November 29, 2012 8:39 PM
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    You have a number of problems showing in the SFC results:-

    2012-11-29 12:27:38, Info                  CSI    000001da [SR] Repairing 4 components
2012-11-29 12:27:38, Info                  CSI    000001db [SR] Beginning Verify and Repair transaction
2012-11-29 12:27:38, Info                  CSI    000001dc [SR] Cannot repair member file [l:26{13}]"d3d10warp.dll" of Microsoft-Windows-DirectX-Warp10, Version = 7.0.6002.18592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001dd [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001de [SR] Cannot repair member file [l:20{10}]"lsasrv.dll" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001df [SR] Cannot repair member file [l:18{9}]"lsass.exe" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001e0 [SR] Cannot repair member file [l:22{11}]"secur32.dll" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001e1 [SR] Cannot repair member file [l:20{10}]"ncrypt.dll" of Microsoft-Windows-ncrypt-dll, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001e2 [SR] Cannot repair member file [l:40{20}]"UIAutomationCore.dll" of Microsoft-Windows-UIAutomationCore, Version = 6.0.6002.18508, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001e3 [SR] Cannot repair member file [l:20{10}]"ncrypt.dll" of Microsoft-Windows-ncrypt-dll, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:38, Info                  CSI    000001e4 [SR] This component was referenced by [l:150{75}]"Package_1_for_KB2655992~31bf3856ad364e35~x86~~6.0.1.2.2655992-5_neutral_GDR"
2012-11-29 12:27:39, Info                  CSI    000001e5 [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001e6 [SR] Cannot repair member file [l:20{10}]"lsasrv.dll" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001e7 [SR] Cannot repair member file [l:18{9}]"lsass.exe" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001e8 [SR] Cannot repair member file [l:22{11}]"secur32.dll" of Microsoft-Windows-LSA, Version = 6.0.6002.18643, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001e9 [SR] Cannot repair member file [l:26{13}]"d3d10warp.dll" of Microsoft-Windows-DirectX-Warp10, Version = 7.0.6002.18592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001ea [SR] This component was referenced by [l:150{75}]"Package_2_for_KB2658846~31bf3856ad364e35~x86~~6.0.1.2.2658846-4_neutral_GDR"
2012-11-29 12:27:39, Info                  CSI    000001eb [SR] Cannot repair member file [l:40{20}]"UIAutomationCore.dll" of Microsoft-Windows-UIAutomationCore, Version = 6.0.6002.18508, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-11-29 12:27:39, Info                  CSI    000001ec Repair results created:

    ...which isn't quite as bad as it looks :) - although I make it 7 files need repair, rather than 4!

    Let's see if the CheckSUR tool can help cure some of them - or find more problems....

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Method 2)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

     Please also confirm that you see the option to 'Repair your computer' in the F8 Advanced Boot Menu.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 29, 2012 9:00 PM
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    Thanks. The zip file is at http://sdrv.ms/StMuSn 

    I'll reboot and see if F8 boot menu is available. 

    yes repair your computer option is available. should i select it?
    • Edited by bpm4u Friday, November 30, 2012 7:59 AM
    Friday, November 30, 2012 4:46 AM
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    Not yet - it'll take me a while to craft the repair :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 30, 2012 8:32 AM
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    ...on second thoughts, I've just seen your CheckSUR results properly.

    There are a huge number of problems present - and I can really only recommend a clean install as the solution, because of the difficulting in otaining a proper Vista SP2 disk sutable for repair installs.

    Here's teh CheckSUR summary

    <quote>

    Summary:
    Seconds executed: 2504
     Found 671 errors
     Fixed 189 errors
      CSI Missing Component Key Total count: 2
      Fixed: CSI Missing Component Key.  Total count: 2
      CSI Missing Pinned Component Key Total count: 6
      Fixed: CSI Missing Pinned Component Key.  Total count: 6
      CSI Missing Deployment Key Total count: 41
      CSI Corrupt Deployment Keyform Total count: 1
      CSI Missing Identity Total count: 102
      Fixed: CSI Missing Identity.  Total count: 101
      CSI Corrupt Identity Total count: 2
      Fixed: CSI Corrupt Identity.  Total count: 2
      CSI Mismatched Identity Total count: 1
      CSI Missing C Mark Total count: 32
      Fixed: CSI Missing C Mark.  Total count: 32
      CSI C Mark Deployment Not Marked Total count: 185
      CSI C Mark Deployment Missing Total count: 1
      CSI F Mark Missing Total count: 51
      Fixed: CSI F Mark Missing.  Total count: 51
      CBS Registry Error Total count: 94
      CBS Watchlist Package Missing Total count: 116
      CBS Watchlist Component Missing Total count: 39
      CSI Missing Winning Component Key Total count: 4
      Fixed: CSI Missing Winning Component Key.  Total count: 1

    </quote>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 30, 2012 8:48 AM
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    oops. i don't mind doing a clean install but where do I get the install disc?  the OS came with the laptop when I bought it (gateway).  
    Friday, November 30, 2012 7:30 PM
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    Your machine almost certainly came with a Recovery  system - check your manual for details and instructions.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 30, 2012 9:13 PM
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    Any progress on this??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, December 8, 2012 8:15 AM
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