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Blocked PID RRS feed

  • Question

  • Hi, I have my PC used for my backup that failed the genuine test. It gives me a blocked PID. It is legit, never gave my number to anyone, what can I do to have my system running correctly. I'm adding a copy of the validation process.

    By the way, I know that this windows is legit since I sold it to my customer and I'm doing all the maintenance on it.

    Sticker on it says: Windows XP Professionnal, OEM Software

    Thanks again


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked PID
    Validation Code: 11
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JK9DD-G3DQ8-6DQJM
    Windows Product Key Hash: LiLbaoprUkJSrdZVK9jjMZuZ9Ls=
    Windows Product ID: 76487-OEM-2268361-30988
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F8F82285-B436-4359-823F-C7689EBDA4DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 11
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8F82285-B436-4359-823F-C7689EBDA4DF}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6DQJM</PKey><PID>76487-OEM-2268361-30988</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-790525478-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5NSLI ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="3"/><Date>20060713000000.000000+000</Date></BIOS><HWID>411635870184CE66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thanks

     

    • Edited by NormandV Friday, May 8, 2009 6:20 PM
    Friday, May 8, 2009 6:06 PM

Answers

  • Normand,

    Prior to receiving the CD from Microsoft where was the original purchase made? Also have ou compared the COA against what you have seen on http://www.howtotell.com ? Let us know where the physical purchase was made and do they have a website? Next the only other recommendation I have is contact Microsoft Activation like you did previously. Let them know you are experiencing a problem.


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 14, 2009 7:49 PM
    Friday, May 8, 2009 8:39 PM

All replies

  • Hello Normand,

    Thank you for visiting our forum today. Unfortunately your Windows XP is non-genuine. It was installed with a now blocked Volume Licensing Key "VLK".  Where did you purchase this copy of Windows XP? Do they  have a website? I would recommend that you visit the business and explain what you have experienced and request them to provide you with genuine Windows or return your monies. Next submit a piracy report by visiting http://www.microsoft.com/piracy . Also please visit http://www.howtotell.com  and compare your media and COA sticker against what you see here. There are examples of non-genuine media, packaging, COA stickers etc located on this page. 


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 8, 2009 6:37 PM
    • Unmarked as answer by NormandV Friday, May 8, 2009 7:08 PM
    Friday, May 8, 2009 6:36 PM
  • Ok, the main problem is that I sold it to them, I did the install and I do the maintenance on their computer, so in no way in ____ I would counterfit it! Why would I do that? To go bankrupt? I'm not dumb enough for that... I am 100% sure that the sticker is original, this is the same key as it is in the PC and for sure that I didn't used it in a computer. (In fact, I had to re-install it 6 months ago, called microsoft because it was asking why I was using it again and was verify, everything was good and today with number that you take, God knows where, it isn't okay anymore?!?

    In fact I remember, when I had to re-install it, I was unable to find the exact CD, I even order it back from Microsoft directly, so I should report Microsoft to Microsoft because they sent non legit software>?!?

    What can I do now... I'm sure it is legit, you flag it as non-legit... Not sure how you can tell that it is not since I put the sticker on the PC... So if I'm sure it I bought it and you are sure that it is not, who's gonna win? (Okay, I guess it is not me and will have to go through a lot of work for something I paid for...)

    • Edited by NormandV Friday, May 8, 2009 7:07 PM
    Friday, May 8, 2009 6:41 PM
  • Normand,

    The product key identified by your MGA Diagnostics results show the last 15 alpha/numeric digits as JK9DD-G3DQ8-6DQJM. Do these alpha/numeric characters match the physical COA sticker on the computer?  You mentioned calling Microsoft 6 months ago and having the product key re-verified. Did the customer support engineer provide you with a new product key? I have analyzed your MGA Diagnostic results through a tool we use and it does indicate the product key is blocked.


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 8, 2009 7:11 PM
  • Those are the same digit that I have on my sticker (can send you a pic of it). 6months ago, when I had to re-installed the windows because of a mirror problem, I was looking for the CD, not sure where it was since my customer has like 100 of them, we went to Microsoft website, entered our CD-Key, paid liek 25$ to have the original CD shipped to us and a month later we had it. Never told me that my key was on a black list, was suspicious or anything. I received it, installed everything with my CD Key sticker from the cover of my PC (That I put there when I sold the PC to the customer). Everything went well since yesterday....

    I've just checked, I have the original bill, the XP serial number on the proof of purchase, my sticker with the same serial number, the CD ordered from Microsoft in December, want else do I need?
    Friday, May 8, 2009 7:18 PM
  • Normand,

    Prior to receiving the CD from Microsoft where was the original purchase made? Also have ou compared the COA against what you have seen on http://www.howtotell.com ? Let us know where the physical purchase was made and do they have a website? Next the only other recommendation I have is contact Microsoft Activation like you did previously. Let them know you are experiencing a problem.


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 14, 2009 7:49 PM
    Friday, May 8, 2009 8:39 PM
  • ok, I will explain it slowly, I, me, are selling system, I, me, sold this system and the windows XP, I, me sold it to the customer, I, me, purchase it from Ingram Micro a major supplier and sure enough that won't copy a xp key to lose a multi millions dollars company, they, them, have purchase it from Microsoft (you). I have compare the sticker, it is on since day 1, I have the bill from my supplier and the bill of the customer saying the same key number (yes, it is writing down to make sure that we would be ready for a major goof affecting our system. Yes, they have a website, what me to... write them and told them that the cd key that they sold me 3 years ago, that had always worked, that now microsoft thinks that it is stolen that they have to refund me and I will purchase a new one from you guys? Cmon...
    Saturday, May 9, 2009 3:25 AM
  • Hello NormandV,

    If you search this forum you will see that your result, "blocked PID," is quite rare.

    Based on what has been posted in those older threads with Blocked PID, my suggestion would be to contact the Microsoft licensing specialist with Ingram Micro and discuss the matter with them.  Previous Blocked PID situations seem to involve a mix up in communication between Microsoft and the distributor, in this case Ingram Micro, regarding the distributor erroneously reporting back to Microsoft that this particular Product Key was classified as a "return."

    In at least one of the threads, it took several months for the situation to be addressed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, May 10, 2009 5:17 AM