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  • Question

  • i brought a dell computer with the product already installed. i had problems with viruses on both computers (laptop and desktop) I gave them both to my uncle to fix. one of them now says i have an unauthentic product and the other won't let me pass the product key screen. The problem is that all my recovery disk were ruined during Hurricane Katrina. I know where both product keys are located, but i have no dics to correct my system. I have tried to do it manually from the website. that's a no go. it isn't working. HELP PLEASE!
    Wednesday, June 6, 2007 4:49 AM

Answers

  • please help me, i've faced freaky virus or os error which is always appearing too many icon named desktop on my windows explorer sidebar. I couldn't fix this problem even if i scaned latest updated untivirus or antispyware. can anybody help me? thanks
    Wednesday, June 6, 2007 10:01 AM
  • Black1882,

     

    For your Dell, the best thing to do is to contact Dell support and order a replacement Operating System Reinstallation CD.  They are very inexpensive, about $15 shipped.

     

    What are the details on the other computer?  Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, June 6, 2007 3:17 PM
  • Chonos,

     

    Unfortunately, your post regarding your problem with viruses is off-topic to this forum, which tries to help Microsoft customers who are experiencing WGA-related problems.

     

    Please visit a general Windows XP help forum and post your question.  http://www.annoyances.org/exec/forum/winxp is a good one.

    Wednesday, June 6, 2007 3:20 PM
  • Black 1882,

     

    Dan solution is spot on. Contact Dell Technical Support and request the Reinstallation Recovery CDs. The number is 1-800- 624-9896. Explain your situation. You will be asked for your service tag number of the system. In turn if the machine is still under warrantee you should be eligible for free a replacement copy of the Reinstallation Recovery CDs.  Should the machine not be under warrantee there will be a nominal replacement fee may be required as Dan said.  Dell technical support will identify all associated costs as well as presenting you with options.


    Good Luck,


    Stephen Holm, MS
    WGA and OGA Forum Manager

    Wednesday, June 6, 2007 6:18 PM

All replies

  • please help me, i've faced freaky virus or os error which is always appearing too many icon named desktop on my windows explorer sidebar. I couldn't fix this problem even if i scaned latest updated untivirus or antispyware. can anybody help me? thanks
    Wednesday, June 6, 2007 10:01 AM
  • Black1882,

     

    For your Dell, the best thing to do is to contact Dell support and order a replacement Operating System Reinstallation CD.  They are very inexpensive, about $15 shipped.

     

    What are the details on the other computer?  Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, June 6, 2007 3:17 PM
  • Chonos,

     

    Unfortunately, your post regarding your problem with viruses is off-topic to this forum, which tries to help Microsoft customers who are experiencing WGA-related problems.

     

    Please visit a general Windows XP help forum and post your question.  http://www.annoyances.org/exec/forum/winxp is a good one.

    Wednesday, June 6, 2007 3:20 PM
  • Black 1882,

     

    Dan solution is spot on. Contact Dell Technical Support and request the Reinstallation Recovery CDs. The number is 1-800- 624-9896. Explain your situation. You will be asked for your service tag number of the system. In turn if the machine is still under warrantee you should be eligible for free a replacement copy of the Reinstallation Recovery CDs.  Should the machine not be under warrantee there will be a nominal replacement fee may be required as Dan said.  Dell technical support will identify all associated costs as well as presenting you with options.


    Good Luck,


    Stephen Holm, MS
    WGA and OGA Forum Manager

    Wednesday, June 6, 2007 6:18 PM