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Purchased a used computer, Windows not valid. RRS feed

  • Question

  • I purchased a used computer system from a store. I had some problems with the computer and took it into them.  I got it back with a burnable cd and product code.  They told me that it was legal because they bought the license for several systems including mine.  Now I can not update any thing.  Do I have to purchase the program again?
    Saturday, November 24, 2007 7:57 AM

Answers

  • Morning Bryan Bman,

     

         Please let me know the name, location, website of the store where you purchased the computer. Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 7:20 PM

All replies

  • It is illegal to sell a "burnable cd" for installing Microsoft Windows.  Go back to the store and demand a "genuine" version of Microsoft Windows, or ask for a complete refund!

     

    How to Tell:  http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

     

    Anti-Piracy Hotline: http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=what
    Saturday, November 24, 2007 6:05 PM
    Moderator
  • Morning Bryan Bman,

     

         Please let me know the name, location, website of the store where you purchased the computer. Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 7:20 PM