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  • Question

  • I have been working on MANY MS XP Pro problems for months, with on-line software 'help'?. 

    I found the

    http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1444356&SiteID=25

    thread with Google today.  The symptoms were similar to mine.  The outcome was also similar:

     

    Windows validation ActiveX loaded FAILED !  &
    Validation Self-help ActiveX loaded FAILED !
    even after 'Resolve Now' button.

     

    Any suggestions? 

    Short of patience. 

    rhwillia

     

    Tuesday, August 14, 2007 3:44 AM

Answers

  • Rhwillia,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    thank you,

     

    Stephen HOlm, MS

    Monday, August 20, 2007 8:11 PM

All replies

  • RHwillia,

     

    Did you try the steps which Darin posted to the customer which you are having similiar problems? Please let us know.

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, August 14, 2007 6:38 PM
  • Yes, I did follow the 4 steps that Darin posted.  The results, 2 errors, were in my original message.  I tried again the next day and everything was successful.  Thanks for the help.  I have many other issues that started with Updates not being able to install such as:

     

    1. XP 'Help and Support' does NOT run !!!

     

    2. Windows Defender from the programs tray seems to run and scan for spyware but I tried running
    "Check for Updates Now", I got a message:
    "The program can't check for definition updates.  Error found Code 0x8007007e"

    3. Following the instructions of MS email help, I tried to run "regsvr32 Inseng.dll" in Safe Mode.  
    I got another error in a regsvr32 window:
    "Inseng.dll" is not an executable file and no registration helper is registered for this file type.
    I then copied 'Inseng.dll' from another computer that is running correctly and got the same result. 
    The copied file size was the same and the date was within hours of the other file. 

    Now I get the message, "The module cannot be found". 

     

    4. NONE of my Office 2003 updates for the last few months will install.  They all have the message:

    MS Visual C++ Runtime Library window:
    Program C:\WINDOWS\system32\msiexec.exe
    This application has requested the Runtime to terminate it in an unusual way...
    then, the msiexec.exe - Application Error window:
    The exception unknown software exception (0x40000015)occured in teh application at location 0x781346b6.

     

    and more...

     

    Is there something common with all these problems?

     

     

    Saturday, August 18, 2007 1:07 AM
  • Rhwillia,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    thank you,

     

    Stephen HOlm, MS

    Monday, August 20, 2007 8:11 PM