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my copy RRS feed

  • Question

  • I bought one put it on two computers it works fine the third one wouldnt work so I bought another and guess what it doesnt work can I get a refund or a good hard copy I dont have this time to mess with this

    Friday, December 28, 2007 3:07 AM

Answers

  • What happens when you try to install to the 3rd PC? You should not have had to purchase a new copy. However, now that you did, you can obtain a refund for a retail purchase if you are in North America per the information here - 

    http://www.microsoft.com/mscorp/productrefund/refund.asp

    If you are not in North America, I do not know the procedure for a refund, you should use the Contact link on Microsoft.com for your country to find out the procedure.

     

    Alternatively, you can use the retail key to extend your current 1 year subscription by signing in at http://billing.microsoft.com with your Subscription LiveID and clicking renew for the OneCare subscription and selecting the option to renew with a PIN or token, which is the Retail Key from inside the box.

    -steve

    Friday, December 28, 2007 1:28 PM
    Moderator

All replies

  • please answer to mel.frazier at yahoo.com

    Friday, December 28, 2007 3:09 AM
  • What happens when you try to install to the 3rd PC? You should not have had to purchase a new copy. However, now that you did, you can obtain a refund for a retail purchase if you are in North America per the information here - 

    http://www.microsoft.com/mscorp/productrefund/refund.asp

    If you are not in North America, I do not know the procedure for a refund, you should use the Contact link on Microsoft.com for your country to find out the procedure.

     

    Alternatively, you can use the retail key to extend your current 1 year subscription by signing in at http://billing.microsoft.com with your Subscription LiveID and clicking renew for the OneCare subscription and selecting the option to renew with a PIN or token, which is the Retail Key from inside the box.

    -steve

    Friday, December 28, 2007 1:28 PM
    Moderator