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Problems installing Office 2007 RRS feed

  • Question

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    I am a teacher/tech. coordinator at a small school in San Diego. We have a copy of Office 2007 licensed for multiple computers. I have a computer lab with apx. 25 computers in it, each an identical Dell desktop (still on XP, and not a lot of RAM, but it does the job). All but one computer has installed successfully. On the one that isn't, about 75% into the install, I get the same garbled error message:

     

    Error 2908. An internal error has occurred.

    ({4C0384C6-EDC4-4E23-95F5-C812AAD8EFFE}      )

    • I have run Windows Install Clean Up
    • I tried to install each program individually
    • I have deleted the old version of Office 2003 to see if that made a difference
    • I have gone online and made all the upgrades to XP
    • I have used Norton WinDoctor and Disk Doctor to check for problems
    • I have deleted older accounts and tried doing the install from a new admin account

    No matter what I have done, the same error message appears and thwarts me

     

    The disk has worked on multiple computers, each more-or-less identical to the problem one. Is there some way to bypass or override this error code?

    Tuesday, November 6, 2007 5:41 PM

Answers

  • Marousek,

     

         There maybe a possibility some remnants which were left behind after you tried to uninstall Office 2003. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer

     

    Next please look in the Control Panel under Add/Remove Software. Check for any installation or incomplete installation of Office 2007. Now look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature. Please follow the KB article instructions. 

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Restart the computer system and re-install Office 2007. 

     

     

    If you are still having issues, can you do the following?

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Thank you,

     

    Stephen Holm, MS

     

    Tuesday, November 6, 2007 11:44 PM

All replies

  • Marousek,

     

         There maybe a possibility some remnants which were left behind after you tried to uninstall Office 2003. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer

     

    Next please look in the Control Panel under Add/Remove Software. Check for any installation or incomplete installation of Office 2007. Now look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature. Please follow the KB article instructions. 

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Restart the computer system and re-install Office 2007. 

     

     

    If you are still having issues, can you do the following?

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Thank you,

     

    Stephen Holm, MS

     

    Tuesday, November 6, 2007 11:44 PM
  • I did all of that... still not installing. It was fun wasting a lot of time on a pointless exercise.

     

    Any other suggestions, or should I just take a sledge hammer to this

    Thursday, November 15, 2007 8:31 PM
  • I am having the same problem with Error 2908 ({4C0384C6-EDC4-4E23-95F5-C812AAD8EFFE}).  Is there anything else I can do to be able to install Office 2007?
    Thursday, March 20, 2008 9:07 PM
  • Hello jcrewsjr,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, March 20, 2008 9:11 PM
  • I've been receiving the same error, with the same key code.  I followed all the instructions you left for Marousek, with no success.  I ran the tool you recommended, and it found nothing to 'resolve' - no issues.  I've been fighting with this for over a week now - I would be interested to see your response to Marousek's question about whether it is possible to bypass or ignore this error to get the programs installed.

     

    This is extremely frustrating - have paid lots of money for this program, and can't get it installed, nor have I had any luck finding a solution.  If MGA can't help me, who in the world can?

     

    Thanks,

    Clueless14432

     

    Tuesday, June 17, 2008 2:55 PM