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The specified Microsoft Dynamics CRM server is not available -- can't config outlook client RRS feed

  • Question

  • The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer.


    That is the error that pops up when you enter http://hostname during the CRM for Outlook Client's Config Wizard.

    I did test the URL in IE and it goes to the ORG just fine. I can also ping the CRM server with the IP and the hostname from that workstation. Anybody ever run into this problem with the CRM client before?

    Wednesday, August 11, 2010 5:05 PM

Answers

  • If I remember correctly, my problem was diagnosed as a stored credential problem. We had to access the stored passwords on that computer's control panel>users.
    Eric Hula - CRM Administrator
    • Marked as answer by Eric Hula Tuesday, January 3, 2012 3:53 PM
    Monday, November 21, 2011 1:22 PM
  • Hi everybody...

    Atlast, i successfully found the solution and installed it now.. I just entered in to that CRM domain and configured separately.. Now its working cool... Thanks to everybody..

    Friday, August 13, 2010 10:07 AM

All replies

  • is the host name you are referencing the CRM server name?  the URL should be http://CRMServerName

    Regards, Donna

    Wednesday, August 11, 2010 5:09 PM
  • Correct. Our server is called server3 (inventive, eh?). Our url is http://server3

    I've never had a problem before that reinstalling or reconfiguring didn't fix the client.

    Wednesday, August 11, 2010 6:00 PM
  • Ok, check your log file under the installing user docs & settings / local settings/ Microsoft / MSCRM and look at the end of the file to find the last error.  There may be a couple of log files that you can check.

    Regards, Donna

    Wednesday, August 11, 2010 6:15 PM
  • I have an update on the problem. There is a much larger issue. The user can't access the crm server. For whatever reason, he can't access files on the server. However, he can ping the server. Very strange. The CRM issue will be fixed when I figure out why can't access the server.
    Wednesday, August 11, 2010 8:13 PM
  • Ok, I ruled that out because I thought you tested access through the browser and it worked but I guess you didn't test it with the user's login credentials.

    Best of luck with your research.  Let me know if you need some additional help.

     


    Regards, Donna

    Wednesday, August 11, 2010 8:16 PM
  • I am having the same problem for the past two days.. Any help? Its very strange. I can access the same intranet address in browser, but not able to go ahead of the outlook client config. One more information, even in IE, i can able to access the the CRM if give http://serveraddress not possible if i give http://servername.(saying that the page cannot be found) Please any solutions?
    Friday, August 13, 2010 6:10 AM
  • Hi everybody...

    Atlast, i successfully found the solution and installed it now.. I just entered in to that CRM domain and configured separately.. Now its working cool... Thanks to everybody..

    Friday, August 13, 2010 10:07 AM
  • Can you please tell me how did you do it? I am trying to connect to CRM server on the server and I get an error http 404. From the client computers i get an error 403 forbitten. I don;t know that to do. please help.
    Wednesday, September 22, 2010 7:08 AM
  • Dear Jeevanantham,

    Please could you explain more fully what it was that cured this problem in your circumstances.

    Lawrie

    Monday, November 21, 2011 1:14 PM
  • If I remember correctly, my problem was diagnosed as a stored credential problem. We had to access the stored passwords on that computer's control panel>users.
    Eric Hula - CRM Administrator
    • Marked as answer by Eric Hula Tuesday, January 3, 2012 3:53 PM
    Monday, November 21, 2011 1:22 PM
  • Hi All,

    If you face the "the specified microsoft dynamics crm server is not available. make sure that the url is correct, To test the URL try open it in Internet Explorer" Alert in outlook configuration:

    You need to check the following settings in IIS server where CRM has configured:

    1. open IIS and goto the MicrosoftDynamicCRM Website, and click on Authentication in IIS Area.

    2. Make sure that Windows Authentication is enbled, if not enabled earlier make it enabled.

    3. Right click on WindowsAuthentication and goto Advance settings and make sure that Enable Kernel mode authentication is UnCheck.

    4.In ApplicationPool --> CRMAppPool --> click on AdvancedSettings from right side Actions --> In the process model section Identity select custom account and configure the service account(with domain/user name and passowrd).

    5. Then Open the configuration manager and configure the outlook, then it will configure successfully.

    Thanks and Regards,

    prasanth.

     

     


    prasanth : MS CRM Developer.
    Friday, December 30, 2011 6:54 AM
  • Hi,

    Can you show mw detail step to fix it please,

    I meet this error either when I entered full web address or http://crmservername

    Thanks 


    If my question/answer can help you, please give me a points :) ----You may be disappointed if you fail, but you are doomed if you don't try---

    Thursday, May 8, 2014 8:36 AM
  • Sorry, it's been a few years since this was fixed and I have no way to reproduce it now that we've upgraded to CRM 2013. The way I remember it, locally on the computer, credentials were stored. The stored credentials conflicted with the actuals, probably after a required password change in AD. We were able to find an option in the Users and Groups to clear out the cache of stored credentials for that user. We probably had to reboot after that.

    If you're still stuck, you might be facing a different issue. MS did a good job of fixing that issue for me.


    Eric Hula - CRM Administrator

    Thursday, May 8, 2014 12:31 PM