Hi
I have windows server 2016 with 100 network printers, in the last week printspooler service crashed a 3-4 time per day.
EventViewer show about 7031 and 7034 ID
I have been tried to check here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue, and i have seen that reports show about PnPDriverImportError
Here the log:
Version=1
EventType=PnPDriverImportError
EventTime=132265919710791008
Consent=1
ReportIdentifier=75e99d5f-531a-11ea-a2c1-0050568bcc6b
AppSessionGuid=00002ef8-0002-0016-1be8-b4101de7d501
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000c4cf887c2b9e013f14e4d8ebb5cb1b72dc186909!PrintBrmEngine.exe
TargetAppVer=2017//09//07:05:18:48!45651!PrintBrmEngine.exe
BootId=4294967295
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x64
Sig[1].Name=Win32 error
Sig[1].Value=E0000242
Sig[2].Name=Inf name
Sig[2].Value=citizen.inf
Sig[3].Name=Driver Package hash
Sig[3].Value=dc333aceb4b80619050417031560820bfefeb32d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Could not install driver software
ConsentKey=PnPDriverImportError
AppName=Driver software installation
AppPath=C:\Windows\System32\spool\tools\PrintBrmEngine.exe
ReportDescription=Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.
ApplicationIdentity=00000000000000000000000000000000
MetadataHash=-1194163697