Answered by:
windows 7 ultimate not genuine

Question
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hi there....
when i bought ma present hp laptop it was pre loaded with windows 7 home basic. later on a guy who was pursuing his engineering in information practices updated ma laptop and when i started it again it showed windows 7 ultimate. though i was bit surprised that whats it but having little knowledge of this i accepted and started. but today when i put ma laptop on scan it displayed that your windows in not genuine. i don't know how to fix it. please give me a solution. i have important stuff in it and don't wanna lose it in any case...
Tuesday, September 18, 2012 11:28 AM
Answers
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To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.
Click on the Continue button, after a short time, the Continue button will change to a Copy button.
Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)
Please state the version and edition of windows from your COA. do not state the product key from the COA.
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:23 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:19 PM
Tuesday, September 18, 2012 11:43 AMAnswerer
All replies
-
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.
Click on the Continue button, after a short time, the Continue button will change to a Copy button.
Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)
Please state the version and edition of windows from your COA. do not state the product key from the COA.
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:23 PM
- Marked as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:19 PM
Tuesday, September 18, 2012 11:43 AMAnswerer -
although my reason is different, I also can not activate windows. I have had this system running for well over 2 years.
here is the diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: N/A, hr=0xc004f012
Windows Product Key Hash: N/A, hr=0xc004f012
Windows Product ID: 55041-033-3547907-86038
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C43DD5F5-09B2-4C82-AE99-148A7648CB98}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C43DD5F5-09B2-4C82-AE99-148A7648CB98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-3547907-86038</PID><PIDType>6</PIDType><SID>S-1-5-21-3749336719-3451047227-1951048416</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ604AA-ABA m9552p</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>82153907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC004F012Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:18:2012 14:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIAAAABAAEAAgABAAAAAwABAAEAln06wk403igYRLD04mzeiAjKNCF20XLbTFg=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPCTuesday, September 18, 2012 7:25 PM -
One Issue Per Thread:
Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread).
It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.
click the ask a question at the top of the page
Tuesday, September 18, 2012 7:59 PMAnswerer