Windows 7 Home Premium Build 7601 - Suddenly it thinks itself not genuine after 2.5 years of use

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  Your installation is using the Default Key - which can never be activated.

  You will need to change the Key to the one from your COA sticker, or Proof of License label, and activate that.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, February 11, 2013 11:24 PM

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  Hi Noel thanks for the response,

  I never did change the product key after I installed it, I have tried reactivating using the same key on the COA but it said that the key was invalid.

  I've tried recreating the License Store and using the same key but got the invalid response again and the same default key (Windows Product Key: *****-*****-74XYM-BH4JX-XM76F).

  Ran these

  slmgr /upk
  slmgr /ipk <Product Key>

  Got error 0xC004F015, 

  "The Software Licensing Service reported that the license is not installed"

  Appreciate any help

  Tuesday, February 12, 2013 7:20 AM
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  Please first try recreating Licensing Store.

   

  Recreate the Licensing Store

  Go to Start > All Programs > Accessories

  Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

  Run the following commands in the Command Prompt window, using the Enter key at the end of each

   

  net stop sppsvc

  (wait until the service has stopped before entering the following lines)

   

  CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

  REN tokens.dat tokens.bar

  net start sppsvc

  slui.exe

   

  After a couple of seconds the Windows Activation dialog will appear.

  You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

  If you are asked for your Key, use the one on the COA sticker on the machine's case

   

  Reboot and Post back with a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 12, 2013 8:30 AM

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  Hi,

  I've ran all the commands above, used the same key with same invalid response and rebooted. Find attached the MGADiag log

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
  Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
  Windows Product ID: 00359-112-0000007-85714
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {1E013BE4-96D7-4474-B9BF-0AE63137272E}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1E013BE4-96D7-4474-B9BF-0AE63137272E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85714</PID><PIDType>5</PIDType><SID>S-1-5-21-4190801647-845527784-3291607186</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G41M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100528000000.000000+000</Date></BIOS><HWID>26750300018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65853</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  Error: product key not found.
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C532
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:11:2013 14:18
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GFGh3EjqnYG6Pob8N8a7PSY5hxGyg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT   GBTUACPI
    FACP GBT   GBTUACPI
    HPET GBT   GBTUACPI
    MCFG GBT   GBTUACPI
    TAMG GBT   GBT   B0
    SSDT PmRef CpuPm
  
  
  

  • Edited by bukhrin Tuesday, February 12, 2013 8:58 AM

  Tuesday, February 12, 2013 8:53 AM
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  What error code and exact message do you get entering the Key?

   0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

   

  Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 12, 2013 8:58 AM

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  Hi,

  I got 

  0xC004F015, 

  "The Software Licensing Service reported that the license is not installed"

  Appreciate any help

  Anyhow, decided to just re-install win7 again using the same key and it worked OK. Found out that the Adobe Updater had installed McAfee prior to this problem happening. Makes me wonder.

  thanks for the help.

  • Proposed as answer by Noel D PatonModerator Tuesday, February 12, 2013 3:41 PM
  • Marked as answer by Noel D PatonModerator Tuesday, February 19, 2013 2:33 PM

  Tuesday, February 12, 2013 2:46 PM
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  Adobe software seems to be coming with more than the usual rubbish toolbars :(

  Almost certainly the McAfee it came with was their online scanner - which shouldn't have affected the system (beyond the occasional annoying flags) much.

  Had you been using any form of registry cleaner?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 12, 2013 3:41 PM

  Moderator