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  • Question

  • I'm having problems convincing Microsoft I have a genuine copy of Windows XP.  I certainly do.  When I try to download certain updates requiring the validation it tells me this...

     

    Why didn't my machine complete validation?

    You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

    [0x80080299]
     
    This has been going on for a long time now. But now I'm trying to fix a certain problem in Media Center and it will not let me run some updates.
     
    Here is the info from my COA tag.
    It's Windows XP Media Center Edition 2005
    It does not have OEM anywhere on the tag.
    Yes it says DELL in black letters.
     
    I noticed something that may be significant. The product key on my label does not match the portion of the key in the diagnostic report. I have never reinstalled windows on this computer. It is still the original install. Dell did make me run that "go back to the beginning" thing when they could not fix a problem in the early months of this computer. That's it.
     
    Here's a copy of what the diagnostic tool gave me:
     
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {79BDECAD-1D96-4AAB-A52F-71CA4CEE9FF4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details:
     
     
     
    Tuesday, January 1, 2008 3:00 PM

Answers

  • DJ50,

     

    Regarding your Product Key, in this case, it is expected and normal that the Product Key (PK) on the Certificate of Authenticity label be different from the one reported by the mgadiag utility.  The Product Key being reported by the mgadiag utility is the valid, Genuine  PK issued to Dell by Microsoft to use to deploy their standard Windows XP Media Center installation to their many computers.  Microsoft allows major manufacturers to do it this way because it would be way too time consuming and combersome for these big computer manufacturers to do a separate installation and activation for every one of the millions of computers they sell.  If you search the forum for *****-*****-RVF66-GP7VM-8CFT3 you'll see that all the results are for Dell-installed XP Media Center Edition.

     

    This previously posted response from Stephen of MS may be of assistance.  Please post back to tell us if it worked for you:

    This may be an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Thank you,

    Stephen Holm, MS

    WGA Forum Manager

     

    Saturday, January 5, 2008 8:12 PM

All replies

  •  DJ50 wrote:

    I'm having problems convincing Microsoft I have a genuine copy of Windows XP.  I certainly do.  When I try to download certain updates requiring the validation it tells me this...

     

    Why didn't my machine complete validation?

    You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

    [0x80080299]
     
    This has been going on for a long time now. But now I'm trying to fix a certain problem in Media Center and it will not let me run some updates.
     
    Here is the info from my COA tag.
    It's Windows XP Media Center Edition 2005
    It does not have OEM anywhere on the tag.
    Yes it says DELL in black letters.
     
    I noticed something that may be significant. The product key on my label does not match the portion of the key in the diagnostic report. I have never reinstalled windows on this computer. It is still the original install. Dell did make me run that "go back to the beginning" thing when they could not fix a problem in the early months of this computer. That's it.
     
    Here's a copy of what the diagnostic tool gave me:
     
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {79BDECAD-1D96-4AAB-A52F-71CA4CEE9FF4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-147-800401f3_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_78155E4D-303-800401f3
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details:
     
     
     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TMYYF-W77VV-PR8HD
    Windows Product Key Hash: 6P/3GBdawtgYU7uMaXDLagnDQ0Q=
    Windows Product ID: 76487-640-1418214-23643
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9706489B-775C-43E2-9289-E1E1861D9A04}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9706489B-775C-43E2-9289-E1E1861D9A04}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PR8HD</PKey><PID>76487-640-1418214-23643</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-448539723-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070712000000.000000+000</Date></BIOS><HWID>85A832F70184C06B</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{9011040D-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3AA7A7D19875D00</Val><Hash>yaOV4aOW4Pf8jjmhB4S9j8R/Xms=</Hash><Pid>73940-640-3806164-57854</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, January 1, 2008 5:55 PM
  • Is this reply supposed to help me in any way?

     

     

    Saturday, January 5, 2008 6:20 PM
  • DJ50,

     

    Regarding your Product Key, in this case, it is expected and normal that the Product Key (PK) on the Certificate of Authenticity label be different from the one reported by the mgadiag utility.  The Product Key being reported by the mgadiag utility is the valid, Genuine  PK issued to Dell by Microsoft to use to deploy their standard Windows XP Media Center installation to their many computers.  Microsoft allows major manufacturers to do it this way because it would be way too time consuming and combersome for these big computer manufacturers to do a separate installation and activation for every one of the millions of computers they sell.  If you search the forum for *****-*****-RVF66-GP7VM-8CFT3 you'll see that all the results are for Dell-installed XP Media Center Edition.

     

    This previously posted response from Stephen of MS may be of assistance.  Please post back to tell us if it worked for you:

    This may be an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Thank you,

    Stephen Holm, MS

    WGA Forum Manager

     

    Saturday, January 5, 2008 8:12 PM