locked
CRM Case Study Implementation RRS feed

  • Question

  • I am new in crm2011 and 2013 is there any book or case study which implement the full case study in crm 2011 or 2013..i want to get paractice on crm. book or case study show step by step process to show how to use built in CRM modules like sales etc and add some additional entities made some customization in entities. sorry for poor english.
    Tuesday, April 22, 2014 4:46 PM

All replies

  • I found the partner training content to be the best to learn about MSD CRM modules. You also have step-by-step walkthroughs 

    https://mbs.microsoft.com/partnersource/communities/training/trainingmaterials/student/course80545.htm

    https://mbs.microsoft.com/partnersource/communities/training/trainingmaterials/student/course80539.htm

    Implementation guide - http://www.microsoft.com/en-us/download/details.aspx?id=40322


    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    • Proposed as answer by Mamatha Swamy Tuesday, April 22, 2014 9:16 PM
    Tuesday, April 22, 2014 9:15 PM