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Getting message that Windows 7 is not genuine, ran MGA diagnostic...please advise. Many thanks! RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85767
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {8B7C3FD7-9EA1-4AA2-819D-37A3FF5DA0ED}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: http=127.0.0.1:49216;https=127.0.0.1:49216
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B7C3FD7-9EA1-4AA2-819D-37A3FF5DA0ED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85767</PID><PIDType>1</PIDType><SID>S-1-5-21-1897675775-2380249515-3400911660</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L321X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="7"/><Date>20120702000000.000000+000</Date></BIOS><HWID>B98B0F00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-2492012
    Installation ID: 000412654940555696032964631973095382563171769434618440
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 4
    Trusted time: 11/4/2014 12:06:49 PM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:2:2014 09:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEA6GEiTCxWMuOgMVgMIgM4VS5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   QA09   
      FACP DELL   QA09   
      HPET DELL   QA09   
      MCFG DELL   QA09   
      SLIC DELL   QA09   
      SSDT DELL   PtidDevc
      ASF! DELL   QA09   
      SSDT DELL   PtidDevc
      SSDT DELL   PtidDevc
      UEFI DELL   QA09   
      UEFI DELL   QA09   
      POAT DELL   QA09   
      DMAR INTEL SNB 
      UEFI DELL   QA09   
      SSDT DELL   PtidDevc

    Tuesday, November 4, 2014 6:53 PM

Answers

  • You are running a KMS Install.  A KMS install needs to talk to an external server on a regular basis in order to activate.  If you are part of a larger network, you should contact your network Administrator.  If this is a stand alone machine then this is likely a counterfeit install.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, November 4, 2014 8:45 PM