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Windows Vista is not genuine after 2 years of use. RRS feed

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    Purchased this computer with vista already loaded.  Now it is not allowing me to open windows saying it is not genuine.  Please help.  Using Firefox.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {D521754B-BCC8-4A18-B3E6-17C9F3DC7DFB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D521754B-BCC8-4A18-B3E6-17C9F3DC7DFB}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1380474943-1452864146-2195166396</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>62323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>398FB9D5E39F71</Val><Hash>HQDjgWXFYIx0DaHuA6hlnF4w7dM=</Hash><Pid>89446-952-6653456-65007</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0672010
    Installation ID: 015070159010660880898674519210215531085605015482500202
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: WQD8Q
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJTMBFLfdhu84yC+gASIzAaYmGA6O0Qs8vSm1bD2YBCsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER  
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG  
      TCPA            Phoeni        x      
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC


    Thursday, March 25, 2010 12:09 AM

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    Hi jwally,

      I have one last set of steps you can try:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

      If that doesn't work, then I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

     

    Thank you,

    Darin MS
    Tuesday, March 30, 2010 9:39 PM

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    Hello jwally,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     

     Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, March 25, 2010 9:18 PM
    • Unmarked as answer by jwally Friday, March 26, 2010 1:01 AM
    Thursday, March 25, 2010 9:18 PM
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    Thank you Darin -

    Unfortunately, am not able to get into my computer to the start menu.  Is there another way to do this?

    • Marked as answer by jwally Thursday, March 25, 2010 9:35 PM
    • Unmarked as answer by jwally Thursday, March 25, 2010 9:35 PM
    Thursday, March 25, 2010 9:34 PM
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    I can only get into the computer with reduced functionality.  No start button.  Please don't tell me i am sol.
    Friday, March 26, 2010 1:01 AM
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    I’m sorry, I didn't realize your Vista was in Reduced Functionality Mode (RFM).

    It can be a little tricky to change product keys in RFM because you can't get to the system window (that has the "Change Product Key" button) and if you try the slui 3 command to launch the Change Product key wizard, the only thing that happens is you see the Windows that has the "Use Windows with reduced functionality" option, again.

    But it can be done.

    1) Login to Windows and select the "Use windows with Reduced Functionality" option. (An internet Browser should then open)

    2) Type: %windir%\system32\ in the browser's address field

    3) Scroll down till you find the file cmd.exe

    4) Right-click the file and select Run as Administrator

    5) Type: slmgr.vbs -ipk <KEY> and hit the Enter key. (replace <KEY> with the Product Key found on the sticker on your PC).

    6) Type: slmgr.vbs -ato

    7) Close all Windows and reboot 2 times

     

    Tell me if you have any troubles with the instructions I provided. Be sure to give me the exact error message (and at what step the message occurred) if you receive any errors.

    Thank you,

     Darin MS

    Friday, March 26, 2010 7:24 PM
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    First error is:

    Run 'slui.exe 0x2a oxC004F050' to display the error text.  Error 0xC004F050

     

    I typed this in and it brought up the activation screen that I have tried to put the key into several times before I contacted you.

     

    Second error is:

    Activating Windows (TM) Vista, HomePremium edition (bffdc375-bbd5-499d-8ef1-4f37b61c895f).  Error Product activation failed.

     

    I am about 95% sure I am typing the product key correctly, but since it is a laptop, it is very worn.

     

    Thank you for your continuing help.

    Saturday, March 27, 2010 12:10 AM
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    I am having the exact same problem and tried the same solution and getting the same dialog boxes you got above. plz help!!
    Sunday, March 28, 2010 6:40 AM
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    I am also having the exact same problem and Microsoft is of no help.  By the time I got passed from here to there Tech Support had already closed for the day.  Why is this happening to us?

    Sunday, March 28, 2010 11:58 PM
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    If you are having a Non-Genuine issue please create your own thread and post a Diagnostic Report.

    All Non-Genuine issues look the same but can be cause (and fixed) in a number of different ways.  If your issue is not "the same" as the original posters, then we have multiple different issues being worked in the same thread.  This usually causes confusion and a slower Time to Resolve, for everyone.

    Darin MS
    Monday, March 29, 2010 11:00 PM
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    First error is:

    Run 'slui.exe 0x2a oxC004F050' to display the error text.  Error 0xC004F050

     

    I typed this in and it brought up the activation screen that I have tried to put the key into several times before I contacted you.

     

    Second error is:

    Activating Windows (TM) Vista, HomePremium edition (bffdc375-bbd5-499d-8ef1-4f37b61c895f).  Error Product activation failed.

     

    I am about 95% sure I am typing the product key correctly, but since it is a laptop, it is very worn.

     

    Thank you for your continuing help.


    I see that you tried some thing to resolve your issue, but I don't see any indication that you try the steps I provided?  If you did, what was the result or error messages you received?

    Darin MS
    Monday, March 29, 2010 11:01 PM
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    Yes - This is when I received the errors.

    Again, First error is:

    Run 'slui.exe 0x2a oxC004F050' to display the error text.  Error 0xC004F050

     

    I typed this in and it brought up the activation screen that I have tried to put the key into several times before I contacted you.

     

    Second error is:

    Activating Windows (TM) Vista, HomePremium edition (bffdc375-bbd5-499d-8ef1-4f37b61c895f).  Error Product activation failed.

     

    I am about 95% sure I am typing the product key correctly, but since it is a laptop, it is very worn.

     

    Thank you for your continuing help.

    Monday, March 29, 2010 11:17 PM
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    Hi jwally,

      I have one last set of steps you can try:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

      If that doesn't work, then I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

     

    Thank you,

    Darin MS
    Tuesday, March 30, 2010 9:39 PM
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    I have a suggestion for the worn keyboard, if that is truly causing an issue - plug in an external USB keyboard. 

    That is, of course, if Windows in Reduced Functionality Mode can still install a USB keyboard driver. 

    If not, well... shame, Microsoft, shame: look what your anti-piracy policies are doing to what appear to be genuine paying customers who do not need this kind of hassle! Honestly. Is this how Microsoft treats -paying- customers?

    Why yes, yes it is. Amazing!

    Ok, off the soapbox. Hope the issue can be solved for the genuine, yet 'non-genuine' user. 

    Cheers

    Alex.

    Saturday, April 3, 2010 12:13 AM