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MS CRM 2013 Workflow remains in waiting status

Question
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We have a workflow in which we are checking for condition
Wait until task status is completed
But actually the related task status is cancelled so the workflow goes into Waiting status and never comes out of Waiting status.
CRM should get out of the wait condition automatically, why it is not?
Thanks in advance.
Friday, September 19, 2014 4:55 PM
Answers
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You are right. CRM should have this option for the workflows, but for now it is not available. You may tell MS about this requirement. You could have two workarounds for this issue:
1- Put a time wait condition to check (for example one weeks), and then finish the workflow.
2- In your wait condition add all future status of the entity (such as cancelled, completed ...), and then check the status with a check condition step.
- Proposed as answer by Mohammad Yusuf Ansari Friday, October 10, 2014 1:00 PM
- Marked as answer by Payman BiukaghazadehEditor Sunday, October 26, 2014 2:38 PM
Friday, September 19, 2014 6:38 PMModerator
All replies
-
You are right. CRM should have this option for the workflows, but for now it is not available. You may tell MS about this requirement. You could have two workarounds for this issue:
1- Put a time wait condition to check (for example one weeks), and then finish the workflow.
2- In your wait condition add all future status of the entity (such as cancelled, completed ...), and then check the status with a check condition step.
- Proposed as answer by Mohammad Yusuf Ansari Friday, October 10, 2014 1:00 PM
- Marked as answer by Payman BiukaghazadehEditor Sunday, October 26, 2014 2:38 PM
Friday, September 19, 2014 6:38 PMModerator -
I have another idea, in the wait condition I will also check for status equals cancelled. so my condition will become wait until task status equal completed or cancelled and this will fix my problem.
Saturday, September 20, 2014 8:37 AM -
This is what I suggested in my second option.Friday, October 10, 2014 12:47 PMModerator