none
Black screen blues RRS feed

  • Question



  • Can't get the black screen to disappear:

    I plugged in a new Logitech keyboard, installed the HID driver and their "setpoint" program.
    About 3 days later, I could no longer logon to Windows Vista. Only after 22h (CET) I could run my machine other than in protected mode. I re-validated my OS twice and got the green light.  I checked the activation status in the Start > computer status display - it showed "activated".

    I did nothing illegal and have been shut out from running my machine for almost a week now. Needless to say, I'm not a happy camper.

    Please, advise.

    Harald Metz, Frankfurt am Main, Germany



    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-H63FH-C7WCJ-T82YC
    Windows Product Key Hash: WatGPyhzK4g6rS6LECpiZTAk9H0=
    Windows Product ID: 89578-OEM-7359605-10288
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {81D2C41E-2C72-4D52-87FD-AD456DADF650}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81D2C41E-2C72-4D52-87FD-AD456DADF650}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T82YC</PKey><PID>89578-OEM-7359605-10288</PID><PIDType>3</PIDType><SID>S-1-5-21-4192024679-1666160092-3170539421</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070301000000.000000+000</Date></BIOS><HWID>1D313507018400FA</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>4B2EEB9D735270E</Val><Hash>nAO39XeeDH8MLbe69KcQFQHELDs=</Hash><Pid>81610-903-1722045-62843</Pid><PidType>1</PidType></Product></Products><Applications><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Friday, August 29, 2008 9:18 AM

Answers

  •   Hello Harald,

        'Out of grace' refers to when windows hasn't been activated during the 30 day grace period. But 'Out of Grace' behavior is not for Vista to go Black Screen and not respond to anything. That wouldn't make sense since Microsoft wants you to Activate and if Vista doesn't respond, the user can't activate.  The normal Out of Grace behavior is you get a pop-up window asking you to Activate, you would have limited access to the Control panel and you would only have access to critical Windows Updates. (the Out of Grace behavior after installing Service Pack 1 is even less restrictive).

      So, if I understand the issue correctly:

    1) Vista basically freezes when you boot into Normal Mode. No error messages are shown and it doesn't respond to any user commands.

    2) In Safe Mode (May be translated as 'Protected Mode') Vista Validates as Genuine and shows as Activated.

       I did see one small non-genuine problem in your Diagnostic Report, but that problem would not have caused Vista to Freeze at bootup and would have been resolved by restoring to a past update version (also known as a System Restore to a past restore point).

      My gut feeling is that the problem is larger then a Activation or Validation issue and would be outside my area of knowledge. You may try creating a (no cost) Service Request with our Activation and Validation support (at http://go.microsoft.com/fwlink/?linkid=52029) but I really think this would be a Core Vista support issue. (Vista support can be found at http://support.microsoft.com/)

      Also, you may want to post the issue in one of the Vista Newsgroups at http://go.microsoft.com/fwlink/?linkid=42486 There are a number of expert that hang out there that might have a better idea what the issue may be.

    Very sorry Harald, that I couldn't be more help to you,
    Darin


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 9:57 PM

All replies

  • Hi frankfurt_man,

      From your description I don't see any mention of Vista displaying a Non-Genuine message.  What error message did Vista give that makes you believe Vista is Non-Genuine?

    Thanks,
    Darin Smith
    WGA Forum Manager
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 6:12 PM
  • Howdy, Darin,

    when I start my computer, everything is as usual up to where it shows the green progress bars with Microsoft Corporation next them. After these disappear, I end up with a blank black screen and the computer responding to nothing. Even after waiting for an hour. Searching the Microsoft Help and Support pages, I found this phenomenon described as "out of grace"-behaviour, which occurrs if VISTA hasn't been activated in time or if, after a hardware modification, hadn't been re-activated in time.

    I excluded the harddisc as root cause, because I can get to the protected mode reliably. The graphic card can be excluded, because in protected mode I reliably get the 640x480 graphics and, whenever the computer boots up ok, the 1280x1200 graphics are also there.

    I tried restoring to older update versions, which did not solve the problem.

    Running the startup repair from the original VISTA DVD, the message says that the problem may be due to a system configuration change. As I did change the configuration by exchanging the keyboard, I concluded, VISTA wanted to be re-activated and somehow didn't manage to tell me.

    That's why I thought this was a validation problem. Please, correct me if I'm wrong and advise me a to how or where I can get this solved.

    Harald, Frankfurt am Main, Germany


    Friday, August 29, 2008 8:47 PM
  •   Hello Harald,

        'Out of grace' refers to when windows hasn't been activated during the 30 day grace period. But 'Out of Grace' behavior is not for Vista to go Black Screen and not respond to anything. That wouldn't make sense since Microsoft wants you to Activate and if Vista doesn't respond, the user can't activate.  The normal Out of Grace behavior is you get a pop-up window asking you to Activate, you would have limited access to the Control panel and you would only have access to critical Windows Updates. (the Out of Grace behavior after installing Service Pack 1 is even less restrictive).

      So, if I understand the issue correctly:

    1) Vista basically freezes when you boot into Normal Mode. No error messages are shown and it doesn't respond to any user commands.

    2) In Safe Mode (May be translated as 'Protected Mode') Vista Validates as Genuine and shows as Activated.

       I did see one small non-genuine problem in your Diagnostic Report, but that problem would not have caused Vista to Freeze at bootup and would have been resolved by restoring to a past update version (also known as a System Restore to a past restore point).

      My gut feeling is that the problem is larger then a Activation or Validation issue and would be outside my area of knowledge. You may try creating a (no cost) Service Request with our Activation and Validation support (at http://go.microsoft.com/fwlink/?linkid=52029) but I really think this would be a Core Vista support issue. (Vista support can be found at http://support.microsoft.com/)

      Also, you may want to post the issue in one of the Vista Newsgroups at http://go.microsoft.com/fwlink/?linkid=42486 There are a number of expert that hang out there that might have a better idea what the issue may be.

    Very sorry Harald, that I couldn't be more help to you,
    Darin


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 9:57 PM