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OneCare finds and stops Trojan but fails to remove RRS feed

  • Question

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    OneCare found and stoped Trojan from running and required computer to reboot. However this just on and on and on and never removing the trojan. I have tried to use other programs to remove but because OneCare has already found and set to remove the trojan is not found.
    Sunday, June 15, 2008 11:35 PM

Answers

All replies

  • Open One Care and create a support log. To create a support log open One Care>Change settings>Logging>Create support log. When done the support log will open in a web page. Scroll down to antivirus and you should see the name and location of the trojan. Please post back the name and location of the trojan.

     

    Monday, June 16, 2008 1:06 PM
    Moderator
  • If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    -steve

    Monday, June 16, 2008 6:20 PM
    Moderator
  •   Here is a Log of the most recent events of OneCare

     

    [log deleted]

    Sunday, August 3, 2008 1:33 PM
  • Jerry, please contact support to get the infection removed. See my previous reply.

    -steve

     

    Wednesday, August 6, 2008 4:07 PM
    Moderator